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Franklin's Tire & Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(94 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Franklin's Tire and Service is a Family owned business. Franklin's Tire and Service is a Family owned business.

Categories
Auto Maintenance, Auto Repair, Auto Body
Contact
(843) 784-6611

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
25560 Whyte Hardee Blvd. Po Box 1433 Hardeeville, SC 29927
Franklin's Tire & Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(94 Reviews)

NM
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Nicolette M.
Bluffton, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2022
0
Horrible Customer Service
If I could leave 0 stars I would.

I called this morning to schedule a synthetic oil change and tire rotation for my Subaru Crosstrek. I have never been to this establishment prior so I asked for a quote and was quoted by a lady between $70-$85 for the service, which seemed accurate to me in comparison to other places locally. My husband took my vehicle to the 1:30pm appointment and then called me on the way home to tell me he spent $140 total. I was completely in shock that it was that expensive after I had just called this morning to get a quote. I called the business to inquire about the pricing difference. The same lady I spoke to this morning answered the phone and quickly began yelling at me and blaming me for the miscommunication. She said she quoted me for the oil service, but not the tire rotation that is an additional $50 service like she thought I had asked. Even though I did ask for the full quote, not sure why I would just ask the price for one service and not the other. Anyways, after yelling at me and telling me I was in the wrong she told me to go somewhere else for my car needs and hung up the phone. I cannot believe the way this company treats their customers. Not once did I raise my voice and yell on the phone. She never apologized. We will not be going there again. We honestly would’ve never gone had we known it was going to be $140 service.

JW
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Joel W.
Isle Of Palms, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Saved the day
We had a flat on 95 and difficulties removing the tire. We called Franklins and a truck was there in 10 minutes. Driver wrestled the flat off and got our little donut tire on. We followed him to the shop and they had the
Tire patched in seconds. 30 minutes from phone call to back on the road!
Recommended

CS
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Cindy S.
Miami, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/30/2019
Rude owner is a hack
The owner is rude and disrespectful. Toed my vehicle after car accident on 95. He expected me to get his payment from allstate was too lazy to call or send in an invoice. Claimed that handing an invoice to an adjuster was the way they build. He then told me he was going to keep my RV and add even more money to bill. What a pathetic way to treat a Disabled Veteran.
Not Recommended

CS
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Cindy S.
Miami, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/30/2019
Rude owner is a hack
The owner is rude and disrespectful. Toed my vehicle after car accident on 95. He expected me to get his payment from allstate was too lazy to call or send in an invoice. Claimed that handing an invoice to an adjuster was the way they build. He then told me he was going to keep my RV and add even more money to bill. What a pathetic way to treat a Disabled Veteran.
Not Recommended

RP
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ROY P.
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2017
verified customerVerified Customer
Great Service
Great Service, honest and affordable.
Recommended

PR
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PAM R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2016
verified customerVerified Customer
Professional Service
The staff of professionals at Franklins - including the friendly and knowledgeable receptionist - know their stuff! I have taken my cars to them many times and they ALWAYS take care of my car and don't overcharge me!
Recommended

AC
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ALICE C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2016
verified customerVerified Customer
Excellent service!!!
Franklin's work is excellent. The staff is warm and friendly, concerned about the customer's time and
is very reasonable. I will contine to come from Bluffton to do business there! (11 miles)
Recommended

JO
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JOHN O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
verified customerVerified Customer
Great service
Very good and reliable work.
Recommended

FV
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FRED V.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2016
verified customerVerified Customer
Quick Excellent Service
Stopped in to get an oil change, took the car in immediately, very friendly staff, quick and efficient. Love using local businesses.
Recommended

AR
Anthony R.
South Carolina
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2016
verified customerVerified Customer
Category: Service
Anthony said the business had his vehicle back to him in a timely manner and when he got it back they had repaired what he took it to them for.
Recommended

JW
James W.
South Carolina
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2016
verified customerVerified Customer
Category: Service
James said he received great service and he did not have to wait.
Recommended

SM
Steven M.
South Carolina
Chevrolet Silverado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2016
verified customerVerified Customer
Category: Service
Steven said that Frank is a friend of his and they do good work.
Recommended

BP
Bob P.
South Carolina
Mazda 3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2016
verified customerVerified Customer
Category: Service
Spoke with Grant. He said the vehicle was repaired within two days and within the budget.
Recommended

AP
Aj P.
South Carolina
Oldsmobile Cutlass Ciera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2016
verified customerVerified Customer
Category: Service
AJ said the business has always been good to him.
Recommended

JP
Jonathan P.
South Carolina
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2016
verified customerVerified Customer
Category: Service
Jonathan said he was satisfied with his overall experience. They were very nice. The vehicle is running fine now. He was pleased.
Recommended

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