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Frank's Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(911 Reviews)
97
Write a Review
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

Started in 1962, Frank's Auto Service has decades of automotive experience in its blood. Family owned and operated for over 45 years, the staff of Frank's prides itself on treating its visitors like family, working within their community to provide the best service in these hard economic times.From full auto & light truck services to Started in 1962, Frank's Auto Service has decades of automotive experience in its blood. Family owned and operated for over 45 years, the staff of Frank's prides itself on treating its visitors like family, working within their community to provide the best service in these hard economic times.From full auto & light truck services to Carco inspections, Frank's has the experience and history to make your visit pleasant and affordable. Call us today! ...more

Categories
Auto Repair, Domestic Auto Repair, Oil Change
Contact
(413) 734-9723
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
528 N Main St E Longmeadow, MA 01028-1807
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Frank's Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(911 Reviews)
Write a Review
Recent Reviews
PB
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Paul B.
East Longmeadow, MA
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Professional Service at Very Fair Price
Went to dealer with my used Sentra for recall items. They also did a complete diagnostic and listed $2,200 in needed repairs including brakes. Brought my Sentra to Franks Auto and Patty (owner/manager) did the complete list for under $1,200! I highly recommend Franks Auto!
GQ
Gianna Q.
Springfield, MA
Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
Category: Service
Gianna said they were quick.
Recommended
Patty A. from Frank's Auto Service responded on 04/10/2025 01:57 PM

Thank you very much.

JG
Jeffrey G.
Springfield, MA
Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2025
verified customerVerified Customer
Category: Service
Jeffrey said he dropped his vehicle off first thing in the morning and it was not finished until the end of the day.
Recommended
Patty A. from Frank's Auto Service responded on 04/10/2025 01:57 PM

Unfrotuneatly the vehicle need a brake line  and brake pads  and rotors. Unly one technition can do the brake line.  Better to have the work done correctly than rushed.

LD
Louise D.
Springfield, MA
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Louise said they were really helpful, they were very honest, they helped them with the price.
Recommended
Patty A. from Frank's Auto Service responded on 04/09/2025 05:00 AM

Thank you,

We try to make our prices as low as we can. Everyone is in the same boat!!!

CD
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Carlos D.
Springfield, MA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Service at Franks
They were attentive, easy to set up an appointment that worked well. Highly recommended.

Brought my vehicle in and serviced right away vastly different from some of the dealership service around the area which will put your vehicle in a line and serviced it whenever they feel like it regardless of your appointment time
Patty A. from Frank's Auto Service responded on 04/09/2025 05:02 AM

Great talking to you.  glad you were happy

MI
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Marissa I.
Hampden, MA
Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Very friendly service
Ive been going to Franks for years with all my cars. I stopped going only because when I bought this new car, oil changes were free for the first three years. Now that it's up I'll definitely be giving my business to Franks! They have better parts at more affordable prices in my opinion.
Patty A. from Frank's Auto Service responded on 04/09/2025 05:02 AM

Thank you, welcome back!!!!

RB
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Richard B.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
10
3000 mile oil change & Tire Rotation
Good Customer Service Warm greeting as I entered Franks Auto Service Joshua the mechanic did a great job Did the oil change and tire rotation in a timely manner Very methodical going thru the car looking for if any additional services that would be needed in the future Was made aware that I will need rear brakes replaced in the future Joshua is very personable also
CR
Charles R.
East Longmeadow, MA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Charles said Frank's a good person, he no longer goes to the competitor he was using, they do a good job, and it works out well for him. He added Frank is a people-person, cares about the customer, their vehicle and the business, and getting people's vehicles fixed.
Recommended
Patty A. from Frank's Auto Service responded on 03/11/2025 10:45 AM

I think Charles means me (patty) since my dad Frank has been gone for about 8 years!!  We appreciate your business.

GS
Glenn S.
Massachusetts
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Glenn said it was a perfect conversation and a perfect repair.
Recommended
Patty A. from Frank's Auto Service responded on 03/11/2025 10:44 AM

Thank you.  we are glad you were satisifed with our service, especially since it was a breakdown away from you town.  Hopefully no more problems.

MB
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Michael B.
East Longmeadow, MA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
LOF
Excellent service, reasonable price.
Patty A. from Frank's Auto Service responded on 03/11/2025 10:45 AM

thank you

JL
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Joo L.
East Longmeadow, MA
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
8
very good
good services
CW
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Christine W.
East Longmeadow, MA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
DEPENDABLE
Reliable and trustworthy as usual.
Chris W, a thirty five year satisfied customer
HB
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Holly B.
East Longmeadow, MA
Lincoln Town Car
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Great shop
Always friendly and efficient
MT
Melissa T.
Chicopee, MA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
Category: Service
Melissa said they're awesome. Their prices are fair and they do great work.
Recommended
MD
Marge D.
Springfield, MA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Marge stated the business has taken great care of the vehicle. The business gives notifications with the vehicle in advance.
Recommended
Displaying Review 1 - 15 of 911 in total
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