Nate called me this morning to address some of the concerns I had with my previous experience. I appreciated the fact that he took the time this morning to reach out and explain the situation with me and to go over what happened. It was a simple misunderstanding--the e-mail address for the invoice was wrong, which they rectified immediately. He also assured me that while they weren't able to diagnose the noise/grinding issue, that everything else on the car was in great condition. It is because of this, that I would continue to use Frasers for future car services.
Original Review
05/11/2023
7
Just okay, not as good as previous visits
I paid for a diagnostic on top of other services (oil change/tire rotation/filter change/headlight restoration) as there was a grinding noise coming from the front driver side/steering wheel. They said they couldn’t find anything wrong, but the noise/grinding is still present this morning and this afternoon. I also did not receive an itemized invoice—the invoice I received only has a work order number (9671), subtotal amount, and tax/fee amounts. I have had great service previously, but this time just was off. Also, whatever material was used for the headlight restoration left splatter marks all over the front of the vehicle.
Nathan F. from Fraser's Automotive responded on 05/12/2023 06:05 AM
After our conversation the email on file has been updated and we have been able so successfully identify the disconnects.
Frasers Automotive Team 13269 Warwick Blvd Ste. A Newport News, Va 23602 Shop: 757-874-4250 Fax: 757-874-4914
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