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SureCritic / Hyundai Dealer / Fremont Hyundai
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Fremont Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(81 Reviews)
76
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Score Details

5 stars
83%
4 stars
10%
3 stars
2%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
4
Total ReScores™
4.8
ReScore™ Average
76
Net Promoter Score ®

Business Details

About

Fremont Hyundai is conveniently located in Fremont, CA . Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Fremont Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today Fremont Hyundai is conveniently located in Fremont, CA . Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Fremont Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(510) 789-0800
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
43690 Auto Mall Circle Fremont, CA 94538
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(81 Reviews)
Write a Review
Recent Reviews
AL
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Amanda L.
San Mateo, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Fremont was great...however rest of Hyundai provided terrible service
Hyundai Fremont was great. Nick took care of the paint issue very efficiently once I went to Fremont.

The rest of Hyundai including Hyundai America call center and the case manager (Pamela) assigned and her supervisor was horrendous. San Leandro Hyundai also never followed through after they took the pictures...never submitted it to Hyundai. Stevens Creek Hyundai would also not help. This case took 3+ months to resolve because of complete incompetence elsewhere in the organization. I should've gone to Fremont Hyundai to begin with.
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 04/05/2022 07:05 AM

Thank you for the 5 stars.Treating our customers to excellent service is always our top priority.

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
RN
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Rathin N.
Fremont, CA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional service
Daniel, my service advisor was exceptional. He checked my warranty profile and was able to find that my failed fuel pump was covered under my extended warranty and that I only had to pay the deductible.
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/28/2022 07:07 AM

We are so glad your experience here was a positive one .

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
MK
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Min K.
Fremont, CA
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Jason made everything easy, and my experience was superb, thanks to him. I will definitely come back for their service.
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/28/2022 07:06 AM

When our customers leave happy that makes us happy. Thank you so much for the great review.

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
AK
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Abhishek K.
Novi, MI
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service experience
Daniel the service advisor was great. He was quick to get my car into the station and was ready in 2hrs.
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/28/2022 07:05 AM

Treating our customers to excellent service is always our top priority .

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
TL
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Tony L.
San Jose, CA
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Maintenance service
I’d recommend service here. Staff is very nice and Service schedule is on time.
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/25/2022 07:12 AM

Thank you for taking the time to fill out our survey .

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
Verified Customer
Milpitas, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great Service
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/24/2022 07:09 AM

Thank you for filling out our survey we look forward to servicing your needs again in the future .

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
Verified Customer
Union City, CA
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Easy and friendly
Good service, friendly staff
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/23/2022 07:19 AM

Thank you for taking the time to fill out our survey. Your feedback will help us improve in the future.

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
ST
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Sailimanuia T.
Hayward, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Birdie T
This is my 2nd time. Repsentative was very professional. Service was also excellent....thank you so much
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/23/2022 07:20 AM

Treating our customers to excellent service is always our priority . We appreciate you coming to our dealership.

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
AP
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Anh Kim P.
Newark, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding customers service
This was the easiest, and super nice dealership... Had my car in for transmission fluid and oil change. I was in and out in 2 hours. I recommended anyone to go here.
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/22/2022 10:27 AM

We understand your time is valuable . We appreciate your feedback .

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
PP
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Precilla P.
East Palo Alto, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great New Ownership
Old ownership was terrible. New ownership is great. Got appointment same week for service. Check in was quick. Service itself was quick. Waiting area is clean and has coffee machine and tea. They even washed the car whereas old ownership charged!
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/15/2022 04:07 PM

Thank you for the 5 stars . 

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
BT
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B T.
Union City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
10
Category: Service
Excellent service under DGDG
The service level has increased considerably under the new management.
Earlier it was very difficult to get appointment, but now its no longer the case. Nick Collins was very helpful, and was successful in resetting my expectation from very low to very high now.
Thank you - Keep up the great work!!!
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/15/2022 04:06 PM

We appreciate you coming to our dealership.

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
HG
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Harpreet G.
Sacramento, CA
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick service
Awesome Walk in service experience
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/15/2022 01:42 PM

Thank you for taking the time to fill out iur survey.

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
AC
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Andy C.
Daly City, CA
2016 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Impressed
No complain.
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/15/2022 01:40 PM

Thank you for the 5 stars .

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
Verified Customer
San Francisco, CA
2021 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent experience
Very pleased with all aspects of my service experience. Thank you Hyundai.
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/11/2022 02:43 PM

We appreciatee you coming to our dealership .Treating our customeers to excellent service is always our priority.

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
XO
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Xavier O.
San Francisco, CA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service though it took a bit long
The person assigned to help me was great. He was very thorough in explaining everything. The waiting room area was comfortable With good Wi-Fi connection, but I wish there were more food /snack options as there is nothing nearby within walking distance as I waited four hours for my vehicle to be serviced.
NICK C., SERVICE DIRECTOR from Fremont Hyundai responded on 03/11/2022 02:42 PM

Thank you for the 5 stars.

Nick Collins Service director 510 789 0800 Nick.Collins@DGDG.COM
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