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Continue reading recommended reviews

Anne M.

Johnson City, TN

03/17/2022

Category: Service

Awful!

We had this dealership do work on our vehicle. We had them change the brakes and calipers on the front. They told us they could plane the rotors. Everything was supposed to be good to go. 3 weeks after this service, we had sounds coming from our new brakes. We took it back to them. They insisted that we had changed our driving habits and totally warped our rotors. We had this vehicle over a year before taking it to them and NEVER had any issues. They are refusing to take responsibility. Its disgusting that they will not correct their mistake especially when the cost would truly just be pennies in their loaded pockets.

Cindy F.

Kingsport, TN

08/05/2021

5 things on how not to run a dealership

No resolution means public execution
The following is now posted or reviewed on all my social media

Purchased vehicle 07/08/2021 from Friendship Hyundai in Bristol.
I do NOT recommend
#1-Traded down from a more expensive vehicle with title in hand.
*One month later and 4 phone calls to dealership:
Still no check for amount owed to me
*on each call I was told a follow up call to me would occur with a status update
-to be fair I DID get one call- it was 'the checks in the mail'
6 days after that call snd still no check
It's time to go public!!
#2-My specialty tag was to be transferred; Dealership had all necessary documentation to do the transfer.
-Guess who got a registered vehicle to a worthless new tag for me (I require handicap tag that I already had from previous vehicle)
#3-Told 'First Place' Finish' ceramic paint protection was already completed -EVERY vehicle received it prior to being placed on lot
#4-shown the Car Fax that car has clean history no accidents
When my detailer started removing their mess he found the car had a recent paint job on drivers door.
The door handle still had tape from the body work!
#5 speaking to business manager about this "we can't guarantee a car fax" you need to speak with used car sales manager

That's FIVE reasons I won't recommend this dealership or it's management team.

Not Recommended