business image

Fuerst Automotive of Kent

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(21 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

Founded in 1968 in Broadview Heights, OH, Fuerst Automotive has grown from a small two-bay shop to a trusted name in automotive repair. In 1987, Bob and Sheri Stout purchased the business, bringing their vision and dedication to the local community. In 1999, they expanded into a larger five-bay location, allowing them to better serve Founded in 1968 in Broadview Heights, OH, Fuerst Automotive has grown from a small two-bay shop to a trusted name in automotive repair. In 1987, Bob and Sheri Stout purchased the business, bringing their vision and dedication to the local community. In 1999, they expanded into a larger five-bay location, allowing them to better serve their growing customer base. Now, with the next generation—daughters Amber and Kayla and their son Mitch—joining the team, the Stout family is thrilled to announce the opening of a second location in Kent, OH, bringing their tradition of excellence to even more customers. At Fuerst Automotive, we are committed to providing high-quality, honest repairs with a strong focus on customer satisfaction and community involvement. ...more

Categories
Auto Maintenance, Auto Repair, Transmission Repair
Contact
(330) 678-9095

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1005 W Main St Kent, OH 44240
Fuerst Automotive of Kent's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(21 Reviews)

BT
gravatar
BECKY T.
Kent, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Outstanding Service/Repairs
Second time here and I am so impressed and blown away with the honesty and integrity of this repair shop. I recommend them highly.
The Team a. from Fuerst Automotive of Kent responded on 03/25/2025 09:38 AM

We appreciate your continued trust in us! It's wonderful to hear that our honesty and integrity have made a lasting impression. We always aim to treat our customers the way we’d like to be treated ourselves—like a favorite relative who never shows up uninvited. Your recommendation means a lot to us, and we look forward to keeping your vehicle in tip-top shape!


JV
JAN V.
Kent, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Great job!!
As always Cliff and Patric did an excellent job!! Keep up the good work guys!!!
The Team a. from Fuerst Automotive of Kent responded on 03/21/2025 09:41 AM

We appreciate you taking the time to share your positive experience! It sounds like Cliff and Patric have found a way to make car care feel like a walk in the park—maybe we should hand them capes next! Your support means a lot, and we’ll be sure to pass along your compliments to the dynamic duo. Keep on cruising!


SF
Sara F.
Kent, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
Category: Service
Sara said they were informative. They had lower prices than other places from where she received quotes. She says they were very fast.
Recommended
The Team a. from Fuerst Automotive of Kent responded on 03/18/2025 09:38 AM

We're pleased to hear that you found our team informative and efficient! It's always great when we can help keep those prices lower than what you might find elsewhere—consider us your budget-friendly automotive superheroes. We're here to get you back on the road without breaking the bank or taking up too much of your time. Your feedback fuels our engine, so we appreciate you sharing your experience!


HR
Hayward R.
East Amherst, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Hayward said worked with his daughter well. He lives in a different city, sent his daughter there. They are very easy to work with.
Recommended
The Team a. from Fuerst Automotive of Kent responded on 03/12/2025 09:40 AM

We're glad to hear that the experience was a positive one for you and your daughter! It sounds like she got star treatment while you were cheering her on from a distance. We're committed to making things easy, so it's great to know our efforts paid off. If your daughter needs any further assistance in her car adventures, you know where to find us!


RI
Ralph I.
Ravenna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Just an oil change but they will do an inspection for free that is what keeps your car from braking down it’s. Called preventative maintenance I trust these guys with my car that has 251000 miles on it they are the only ones that have worked on it!!!
They are the only guys who have worked on my car that has 251,000 miles on it 🇺🇸great people and fair price. Ralph
The Team a. from Fuerst Automotive of Kent responded on 03/08/2025 09:41 AM

We appreciate your trust in us to handle the care of your seasoned vehicle. At 251,000 miles, your car has seen a lot of adventures! We're glad you found our team and pricing to your liking; we strive to provide great service without needing to sell a kidney. Your support means a lot, and we look forward to keeping your trusty ride on the road for many more miles to come!


BI
Brenda I.
Kent, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
Category: Service
Spoke with Ralph. He said they are the only place he goes to, he trusts them and they make him comfortable.
Recommended
The Team a. from Fuerst Automotive of Kent responded on 03/05/2025 09:39 AM

It sounds like Ralph has found his automotive safe haven! We’re glad to hear that he trusts us and feels comfortable every time he visits. Building that kind of relationship with our customers is what we strive for. If there's anything else we can do to keep that trust shining bright, just let us know!


KS
gravatar
Karen S.
Kent, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
10
4.9 STARS THIS TIME ;-)
Received a hand-signed, snail-mail card from the owners thanking me for using Fuerst for the first visit. Very nice. Thank you!
Second visit. LOTS of work needed. They did it all in the order that saved labor costs for multiple jobs and brought it in under the estimate - again! They didn't need to do some of the work anticipated in the initial visit because when they tightened some bolts during the first visit, that fixed that problem. THANK YOU!! I'll be using Fuerst from now on.
The Team a. from Fuerst Automotive of Kent responded on 03/02/2025 09:40 AM

It's wonderful to hear about your experience! A hand-signed card is like finding a golden nugget in your mailbox, isn’t it? We're delighted you enjoyed it. And wow, it sounds like your second visit was quite the adventure! We aim to keep our work efficient and costs down—saving you money is just our way of saying, "We appreciate your business!" We're honored to be your go-to for auto care. Just remember, the road may get bumpy, but we'll make sure your ride stays smooth.


BH
Brad H.
Kent, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Brad stated they did everything he wanted them to, they were fast.
Recommended
The Team a. from Fuerst Automotive of Kent responded on 02/25/2025 09:38 AM

We appreciate you taking the time to share your experience. It sounds like we hit all the right notes in our performance, and we’re glad to know our speed matched your expectations. If there’s anything else you need in the future—be it automotive advice or just a good chat about cars—don't hesitate to reach out!


SM
gravatar
SHARON M.
Kent, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Efficient
Nice people to work with.
The Team a. from Fuerst Automotive of Kent responded on 02/14/2025 09:42 AM

We appreciate hearing that you found our team to be a pleasure to work with. We always strive to keep things friendly around here—just like a neighborhood coffee shop but with cars instead of lattes! Your support means a lot to us, and we look forward to keeping that positive vibe going.


DJ
Don J.
Ravenna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Don said that they did real good work for him.
Recommended
The Team a. from Fuerst Automotive of Kent responded on 02/13/2025 09:42 AM

We appreciate you taking the time to share your experience. It's great to hear that you were pleased with the work we provided. We always strive to hit the high notes, and it sounds like we nailed it! If you have any vehicle needs in the future, just know we’ll be ready to hit the road running for you again.


MT
gravatar
MICHELLE T.
Tallmadge, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Oil change, tire rotate, air filter, top fluids, and overall inspection.
Very friendly staff who love their job and work great as a team. Very knowledgeable. Good prices. Very clean and I didnt have to wait long at all. Will definitely be going back.
Thanks guys.
The Team a. from Fuerst Automotive of Kent responded on 02/02/2025 09:41 AM

We appreciate the shout-out! It sounds like our team has been putting on quite a show—friendly service, knowledge that would make a trivia champ proud, and prices that won't make your wallet cry. We're glad you enjoyed your visit and that our cleanliness impressed you! Here's to many more speedy visits in the future. Safe travels until next time!


KS
gravatar
KAREN S.
Kent, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2025
verified customerVerified Customer
8
Good experience
I'm new to Fuerst. I'm rather cynical and I THINK I know just "enough to be dangerous". I quizzed Patrick mercilessly about procedures, costs, timing, and anything I thought of to see how he answered. He was kind, patient, knowledgeable, patient, friendly, and - did I say patient? We went over a long list of repairs my vehicle needs with explanations of how things work and costs involved. At 11::30 am I asked them to perform several of the tasks and, by 5:00 pm they were all done. The cost came in below our estimates. I never give five stars because no one is perfect but, so far, they come really close. Thanks, Patrick.
The Team a. from Fuerst Automotive of Kent responded on 01/26/2025 09:41 AM

It sounds like you had quite the inquisition for Patrick, and we applaud your thoroughness. After all, knowledge is power, especially when it comes to your vehicle. We're glad to hear he handled your questions with the grace of a seasoned performer on stage. It's also great to know that the repairs wrapped up on time and under budget—two things we like to think we do rather well! While nobody's perfect, we'll take that "really close" as a compliment. If you have any more questions or repairs in the future, you know where to find us!


PF
Paul F.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Paul said it was great.
Recommended
The Team a. from Fuerst Automotive of Kent responded on 01/22/2025 09:37 AM

We’re delighted to hear that your experience was great! 🌟 Your satisfaction is like music to our ears, and we aim to keep the good vibes rolling. If there’s anything more we can do to make your next visit even better, don’t hesitate to give us a shout! 🚗🎉


RF
Rory F.
Ravenna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
Category: Service
Rory said he has been going there for 30 years, he will keep going as long as Cliff is there, and they are fast without any problems.
Recommended
The Team a. from Fuerst Automotive of Kent responded on 01/17/2025 09:39 AM

Wow, 30 years is a serious commitment! ?️ It sounds like you have a special bond with Cliff—maybe it's the secret to our speedy service! We're glad to hear you've had smooth sailing all these years. Here's to many more years of happy driving! ??


JM
Julien M.
Kent, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
Category: Service
Julien said she appreciated the way they worked and did everything, they were up-front and honest. She really appreciates everything they've done.
Recommended
The Team a. from Fuerst Automotive of Kent responded on 01/11/2025 09:41 AM

We're glad to hear that our honesty and upfront approach made your experience a positive one! ? At Fuerst Automotive, we believe that transparency goes a long way—like a clear windshield on a bright sunny day! ? Your appreciation means a lot to us, and we're here to keep the good vibes rolling for all your automotive needs!


Displaying Review 1 - 15 of 21 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.