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Garber Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(650 Reviews)
79
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
19
Total ReScores
4.7
ReScore Average
79
Net Promoter Score ®

Business Details

About

The Garber Automotive Group story dates back to 1907, before gasoline automobiles were a standard way of life! Vehicle repair and maintenance is held to the highest standard now at Garber Hyundai, located in Saginaw, MI. Call us or come by today to let us know how we can help you. The Garber Automotive Group story dates back to 1907, before gasoline automobiles were a standard way of life! Vehicle repair and maintenance is held to the highest standard now at Garber Hyundai, located in Saginaw, MI. Call us or come by today to let us know how we can help you.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(989) 790-0120

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* No Time Zone Provided
5450 Bay Road Saginaw, MI 48604
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(650 Reviews)

Verified Customer
Alpena, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good job
I have always experienced a very knowledgeable staff and very good service there. The facility is always clean and comfortable with reasonable wait times. Highly recommend.
Katie N. from Garber Hyundai responded on 03/11/2022 08:52 AM

Thank you for the 5 star review!!


Verified Customer
Saginaw, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Very fast and friendly
MICHELLE M. from Garber Hyundai responded on 02/22/2022 03:54 AM

Thank you for the great 5 star review.


RE
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Robin E.
Saginaw, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Excellent, friendly service.
Katie N. from Garber Hyundai responded on 02/21/2022 11:49 AM

Thank you for the 5 star review!


Verified Customer
Saginaw, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
oil change/first service
Helpful service people, clean waiting room. Enough said.
Katie N. from Garber Hyundai responded on 02/16/2022 09:09 AM

Thank you for the 5 star review!


Verified Customer
Saginaw, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Smooth service appointment
Only improvement i would suggest, explain which services are Hyundai recommend and which are dealership suggested. I do not need to pay for extra services that are optional.
MICHELLE M. from Garber Hyundai responded on 02/17/2022 05:11 AM

Thank you for your review and sugguestions, we will share those with the staff.  

MICHELLE M. from Garber Hyundai responded on 02/22/2022 04:09 AM

Good Morning, Thank you for taking the time to share your experience with us.  Your comments are very important to us and we use them for training our staff to create a better customer experience.  We appreciate your time and look forward to working with you in the future.


MS
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Maria S.
Bay City, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service department
Everyone is so nice and helpful. .
Katie N. from Garber Hyundai responded on 02/07/2022 05:02 AM

Thank you for the great 5 star review.


IM
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Ioannis M.
Grand Blanc, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional
Professional- they listened to my needs and went above and beyond. Highly recommend this dealership for all your vehicles .
Katie N. from Garber Hyundai responded on 02/04/2022 08:16 AM

Thank you for the awesome 5 star review.


AL
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Adam L.
Farwell, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change and rotation
Changed oil and tire rotation. Good service and pretty quick
MICHELLE M. from Garber Hyundai responded on 02/02/2022 03:43 AM

Thank you for the great 5 star review.


MD
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Michelle D.
Midland, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2022
9
Category: Service
Review clarification
After discussing my concerns with my recent experience, I believe that the dealership did everything they could have done. I appreciate the quick response and resolution to my issues.
MICHELLE M. from Garber Hyundai responded on 02/02/2022 03:43 AM

Thank you for your continued business.


JJ
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John J.
Clearwater, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
good work with good service
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MICHELLE M. from Garber Hyundai responded on 01/31/2022 12:56 PM

Thank you for the awesome 5 star review.


Michelle D.
Midland, MI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/22/2022
Service Type: Repair
5
Category: Service
Improve rating to 5 stars
The service department quickly addressed concerns with my experience . The reasons for the previous rating are aimed at Hyundai policies, not at the Garber dealership. I don’t think the dealership could have done anything else to improve my experience.
MICHELLE M. from Garber Hyundai responded on 01/25/2022 04:22 AM

Thank you for taking the time to share your experience with our service department.  We would like to take the time to explain the factory recommendations with you, can you please call us at 989-790-0120 and ask for Katie our Service Manager, Michelle our Customer Relations Manager or Todd our Service Retention Advisor.  Thank you in advance for your time.  Our goal is to have 100% customer satisfaction and your concerns are very important to us.  
Thank you in advance,
Michelle 
Customer Service

MICHELLE M. from Garber Hyundai responded on 02/01/2022 10:05 AM

Hi Michelle, Thank you again for taking the time to share your concerns with Todd regarding your service experience.  I do show that the rescore has not been submitted by you and was hoping you could do that for me.   I kow we offered you the free oil change but it's actually 2 that I am putting in the mail today for you to thank you for helping us out.  We look forward to working with you in the future.
Sincerely,
Michelle Murlick
Director of Customer Relations


JQ
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Jack Q.
Saginaw, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
I was very pleased with the service I received. And would highly recommend service depart.
MICHELLE M. from Garber Hyundai responded on 01/04/2022 12:31 PM

Thank you for the kind words and great review.


MD
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Mike D.
Harrison, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car serviced
Ben always looks out for me & my car. He makes the difference and is why I keep going back. Katie is around and helpful and they both keep me coming back. Thanks Mike
MICHELLE M. from Garber Hyundai responded on 01/03/2022 09:26 AM

Thank you for the kind words and great review.


Verified Customer
Saint Charles, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
LOF
Generally great service
MICHELLE M. from Garber Hyundai responded on 01/03/2022 09:26 AM

Thank you for taking the time to share your experience with us.


JC
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John C.
Clio, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/30/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Good service.
I get my service done here on my Hyundai after another Hyundai dealership in the area disappointed me. Things went smoothly here and they even gave me the free oil change you are supposed to get by Hyundai. Other local dealerships made me pay.
MICHELLE M. from Garber Hyundai responded on 12/30/2021 12:14 PM

Thank you for the kind words and review.

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