Service Department's Reviews

4.7

(1,941 Reviews)

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Recent Reviews

Tyler H.

Lawrenceville, NY

11/22/2024

Category: Service

They Suck Bad

Where do I begin. I have bought probably 6 or 7 cars from them and this last one will be the last. Their service department and a dealership as a whole has taken a severe nose dive. Oh they will sell you a car alright. I guess we will start on my previous car. it was a complete lemon. It went into limp mode 3 times on the highway. First time I get it towed there. Was told they aren't sure when it could be looked at probably at least a month, no they will not give me a loaner. Had to miss work unpaid and borrow cars for work. Paid $1,100 to get it fixed. Acouple weeks later limp mode again, had to get it towed. Again, no loaners and had to pay because they didn't fix their fuck up the first time. Miss more work unpaid and had to borrow a car. Acouple weeks later, yup again limp mode. Rinse and repeat. All the while they refuse a loaner. Acting like it's my fault and trying to put the blame on me saying Im not getting oil changes yadda yadda yadda. Coming up with every and any excuse. well I had records. So then they give me a bullshit story about how its because a Hyundai technician didnt do the oil changes and thats why it kept breaking down. It was just very shady and shitty all around on their part. And took me going above them in order for them to fix it properly. Acouple months later another $850 bill. I said enough and wanted to just be rid of that lemon they sold me. So I trade it in. I was sent paperwork for a car with 4 miles on it (have pictures). Come to find out the day before I pick up the car that the car was a loaner and had over 4,000 miles on it (loaner huh, and loaner you never allowed me to have). Fine ok. Whatever. Get the car and see that in 200 miles I needed an oil change and that the tires will need to be changed in acouple months. On a $34,000 car. But I needed something that wasn't a lemon as I live in the middle of nowhere in the mountains. I was told in text by my salesman that I would have "free" oil changes and rotations for 3 years. The other day I go for an oil change and was told I only get 4 free oil changes for 3 years or until 36,000 miles. And that because my car was a loaner. Which I was never told about that I will not be getting any free oil change. That if I didn't like it to talk to my salesman or leave. I proceed to go to the salesman and show him the text I got from him in writing and he said there's nothing they could do. That's the final straw. It times to file complaints with the government and see what the lawyers can do. Over the years I had to sit and wait 3 hours and 45 minutes for an oil change and rotation because they forgot I had an appointment (despite me physically hanging them the keys and checking in and sitting in the waiting room). It's always 1.5 hour minimum for an oil change. Minimum (Went to Weebee Oil right after the above incident and was in and out in under 20 minutes). It's just shady crap all around. Buying a Tuscan that had bald tires. To buying cars that are in the shop more then with me. I won't get into how they left my mother stranded at work because they forgot she had an appointment and that her car was there. She dropped it off in the morning and went to work. And they never called her. In fact she was told they had no idea she had an appointment. So its 8pm and she was stranded at work and had to have my stepdad drive 40 minutes to pick her up. In sports analogy.....they need to fire and clean house. what you have just isn't working. Maybe it was the split the brothers had. But to its just not a reliable dealership.

****Garvey likes to censor negative posts and has them removed. To get a feel of how people really feel about them and their junk cars and lies check out the Facebook page Plattsburgh Street Team. Ask the public if Garvey is a reliable dealership.

Daniel K.

Plattsburgh, NY

11/02/2024

Category: Service

Fantastic experience all around

My wife and I leased a 2025 Hyundai palisade's.Are salesman Troy is a true professional.Courtious,knowledgeable and always available.Highly recommend Garvey Hyandai in Plattsburgh!!

Stephen B.

Plattsburgh, NY

05/30/2024

Category: Service

New car from Brian

Brian Baker helped us out picking a new car. We traded in our last one and he helped us find exactly what we wanted.

Rachel B.

Whitinsville, MA

05/30/2024

Category: Service

Brian Baker really helped us!

Brian Baker helped us trade in our lease and finance the larger car we were looking for. The process was really smooth and he was very knowledgeable and helpful! Thank you!

Dave Y.

Plattsburgh, NY

06/15/2023

Category: Service

Service department

I was extremely impressed by the improvement in the service department yesterday when I brought my 3rd Elantra in for it's first service, oil change, and state inspection. In the past I have had some very unhappy experiences in the last 12 years with the service and service staff. Yesterday Kimberlee went above and beyond to be certain I was comfortable while I was waiting. She even came and found me in the showroom when my car was done. Which actually was well under her estimated service time!! Kudos Garvey's North for bringing your service department up to the high standards of the sales department!!

lori G.

Champlain, NY

01/27/2023

Category: Service

Thank you Scott for quality service!

I purchased my Ford Focus at Garvey today. Very good customer service and decent pricing!

Linda G.

Plattsburgh, NY

06/03/2022

Category: Service

Best Car Shopping Experience in 40 Years

My 8 year old vehicle died and I needed to find a replacement in a tight market with supply shortages. I decided to lease until things normalize again. Jon at Garvey Hyundai was kind, respectful and worked with me to get the lease terms that worked best for me. I am happy with the car I got and I will be back to Garvey for a purchase when this lease expires!

Dave Y.

Plattsburgh, NY

06/02/2022

Category: Service

Thank you Adam at Garvey North

I got my 3rd new Hyundai Tuesday. Adam Brunelle madE me feel like I was a special customer, doing everything possible to secure a price that fit my budget. Adam made sure I understood the new technology and features of my Elantra before I left with it. He has followed up to see that I am having no problems. Previously I have always be more then happy with the staff and Hyundais at Garvey North but, this time Adam made the experience over the top!! THANK YOU Adam!! I love my new Elantra SEL.

Charlotte M.

Plattsburgh, NY

2019 Hyundai Tucson

04/04/2022

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai staff are not only excellent in service they are personable

I rely on service to tell me what my Tucson needs e.g., air filters or hoses as my husband can’t anymore. That’s service you can trust.

KEITH P., Service Manager from Garvey Hyundai North responded on 04/05/2022 07:38 AM

Thank you for you review and have a great day .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com

Debra Y.

Malone, NY

2018 Hyundai Sonata

04/04/2022

Service Type: Repair

Verified Customer

Category: Service

Our latest visit

Personnel are courteous and respectful, and everything went well

KEITH P., Service Manager from Garvey Hyundai North responded on 04/05/2022 07:37 AM

Thank you for your business and taking the time to complete your SureCritic Review. Have a great day .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com

Verified Customer

Dannemora, NY

2018 Hyundai Santa Fe Sport

03/30/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service was okay. Attempting to buy my third vehicle, not a good experience.

Service was okay. Attempting to buy my third vehicle,not so good. No deals to be had,& monthly payments were same as previous vehicles. That is almost impossible. Said I couldn’t lease. Went to another company. Got a lease for three years,& monthly payments were much less.

KEITH P., Service Manager from Garvey Hyundai North responded on 03/31/2022 08:59 AM

Thank you for your review and your business please stay safe .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com

Robert S.

Jay, NY

2017 Hyundai Accent

03/29/2022

Service Type: Maintenance

Verified Customer

Category: Service

great service

KEITH P., Service Manager from Garvey Hyundai North responded on 03/30/2022 08:44 AM

Thank you Sir and you have a Great Day .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com

Verified Customer

Chazy, NY

2020 Hyundai Tucson

03/26/2022

Service Type: Maintenance

Verified Customer

Category: Service

oil change and tire rotation

Great staff, very friendly.

KEITH P., Service Manager from Garvey Hyundai North responded on 03/28/2022 11:30 AM

Thank you very much for your review . The Team at Garvey appreciates your business .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com

Verified Customer

West Chazy, NY

2021 Hyundai Tucson

03/24/2022

Service Type: Maintenance

Verified Customer

Category: Service

Better on line appointment

Made appointment on line no way toput in why you want the appointment got to the service department and told them I have an appointment for an inspection they did oil change instead the guy turned on me and said I should not have done it on line that was my first mistake then left and went on to do other things I stopped him and said when are you. Going to do my inspection he said don’t know and left me I stopped Keith and he took care of the situation right away

KEITH P., Service Manager from Garvey Hyundai North responded on 03/25/2022 05:25 AM

Thank you for your feed back . Also i apologize for poor service experience . I will reach out to you to discuse your Service . Thank you .

Keith Pelerin
Service Manager
Garvey Hyundai North
518-324-1216
keith@garveynorth.com

Patricia K.

Paul Smiths, NY

2021 Hyundai Tucson

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

Love, love, love Garvey Hyundai

I went to GH to get my oil changed, an inspection and. Wiper blade replaced.

I received friendly, quality service.