I went to Genesis of Alexandria knowing exactly what I wanted. From the moment I arrived, Shah was very welcoming. I didn't have an appointment. However he was very accomodating and quickly set me up with a test drive. I appreciate that the process was haggle-free, easy, and Shah worked to find the car I wanted. This is my second Genesis and I love my GV80 just as much as I loved my Genesis car. Thank you Shah and Tony for making this a smooth process.
PM
PARSA M.
Germantown, MD
06/30/2022
0
Category: Sales
Terrible store manager
This guy was low class rude Korean guy who was just rude and incompetent of doing anything much so ever managing a dealership. What a joke. His ego was hurt when I called him.out that he didn't know what he was talking about in regards finance.
I recently purchased a Genesis GV80 from Genesis of Alexandria, and my sales contact from beginning to end was Sam Jung he is at the top of his game in sales and customer service. Sam was very knowledgeable, straightforward, and friendly. The finance manager was very impressive in getting me an outstanding finance rate for my purchase of the GV80. If you're considering purchasing a vehicle I highly recommend this dealership to everyone. For exceptional service ask for Sam Jung.
SB
Shephard B.
Upperville, VA
12/15/2021
Verified Customer
10
Great Experience Buying new GV70
I recently purchased a Genesis GV70 from Genesis of Alexandria, and my sales contact from beginning to end was Luis Torres. Luis is hands down the best car salesman I’ve ever met. He was very knowledgeable, straightforward, and friendly. And most importantly, Luis made me feel confident in my decision that day. I recommend this dealership to everyone. Ask for Luis Torres specifically!
The GV70 was worth the wait. The entire purchase process was outstanding. The dealership was fantastic and I will definitely recommend them to friends interested in Genesis.
GC
Garfield C.
Arlington, VA
11/18/2021
10
Category: Sales
Outstanding Customer Service and Professionalism.
I want to comment on Joon Bae (General Sales Manager) and Sam Jung(Product Specialist) for the outstanding buying purchase experience of my 2022 GV70 AWD 3.5 T Sports Prestige on 10/14/21.
This is my 6th Genesis from Genesis of Alexandria. 2022 GV70 is the Motor Trend SUV car of the year 2022. Best dealership in the area. Thank you, Genesis, of Alexandria.
Wished I lived closer so that these guys could service my vehicle as well--but they had the GV80 I wanted, so made the trip to purchase it. Good price as well.
Genesis GV 803.5T is an amazing and sophisticated vehicle. I'd recommend the GENESS over any other SUV - bar none. I got the GV80 3.5T Michael is a great salesperson. He was friendly, professional, knowledgeable and efficient.
Genesis of Alexandria entire staff were professional, knowledgeable and friendly throughout the entire process.
The quality of the Genesis vehicles are exceptional with too many features to list
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.