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Genesis Of Atlanta

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(65 Reviews)
74
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
8
Total ReScores
4.9
ReScore Average
74
Net Promoter Score ®

Business Details

Contact
(770) 454-6789
No Business Hours Provided

Business Hours

* No Time Zone Provided
5785 Peachtree Industrial Blvd Atlanta, GA 30341
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(65 Reviews)

OE
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Oleg E.
Atlanta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2024
0
Category: Sales
Horrible waste of time.
Bait and switch with lease numbers

DM
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Daurell M.
Savannah, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2023
10
Category: Sales
NEW G80
Mr Macloskie Bokwe was very helpful and up front on alot of things dealing with my new genesis very well helpful and I am very proud to have hem for my salesmen thanks Mr Macloskie

TS
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Tracy S.
Peachtree Corners, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2022
verified customerVerified Customer
6
Category: Sales
Gv80
Overall the transaction went smooth. It was an easy sale because I already knew what I wanted and Jim Ellis happened to have it. For a luxury car I would expect a better show room. Genesis needs to have its own dealership and showroom apart from Hyundai. The gv80 is awesome.
Kevin P., New Car Sales Director from Genesis Of Atlanta responded on 02/07/2022 11:27 AM

Congratulations Tracy on your new GV80.  Thank you so much for taking time out to give us important feedback.  Welcome to the "Jim Ellis Genesis Family"

Kevin Prevost
New Car Sales Director
7702435665
kevinp@jimellis.com

MW
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Marcus W.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Sales
Awesome! Awesome! ❤️
My first Genesis and I’m so in LOVE ! My sales person made the purchase so easy. He delivered at my house on a Cold Saturday morning. He took his time to explore all the features and settings. Even offered to come back to help program my garage. I appreciate his kindness and knowledge. Thank you Dwayne Palmer.
Kevin P., New Car Sales Director from Genesis Of Atlanta responded on 02/07/2022 10:27 AM

Congratulations Marcus on your new GV80.  Thank you for taking time out to give us feedback about your experience here with us.  Thank you for the kind words about Dwayne.  Welcome to the "Jim Ellis Genesis Family"

Kevin Prevost
New Car Sales Director
7702435665
kevinp@jimellis.com

MM
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Myricks M.
Marietta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
verified customerVerified Customer
10
Category: Sales
Exceptional Service
Genesis of Atlanta was recommended to me by a previous customer after unpleasant experiences at at 2 different dealerships. My salesman, Dwayne was very professional and a pleasure to work with.
Kevin P., New Car Sales Director from Genesis Of Atlanta responded on 02/01/2022 02:16 PM

Congratulations Myricks on your new GV70.  Thank you for giving us feedback about your experience here.  Welcome to the "Jim Ellis Genesis Family"

Kevin Prevost
New Car Sales Director
7702435665
kevinp@jimellis.com

JR
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Johnny R.
Fayetteville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
10
Category: Sales
Excellent experience!
Sales person was a joy to work with compared to three other dealership I had contacted.
Ricci G., DPSM from Genesis Of Atlanta responded on 01/13/2022 07:10 AM

On behalf of the retailer, we at Genesis Motor America would like to personally thank you for your feedback. Have a great day and we look forward to seeing you during your next visit.


PW
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Paul W.
Grovetown, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Sales
Excellent
The lack of “fair value pricing” tax drew me in and the experience was excellent
Kevin P., New Car Sales Director from Genesis Of Atlanta responded on 01/05/2022 07:05 AM

Congratulations Paul on your new G70.  Thank you for leaving us important feedback.  Welcome to the "Jim Ellis Genesis Family"

Kevin Prevost
New Car Sales Director
7702435665
kevinp@jimellis.com

GV
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Gregory V.
Newnan, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
9
Category: Sales
Quick hassle free buying experience
Genesis of Atlanta offered the most attractive pricing and a quick hassle free buying experience.
Kevin P., New Car Sales Director from Genesis Of Atlanta responded on 12/22/2021 09:32 AM

Congratulations Gregory on your new G70.  Thank you for giving us feedback.  Welcome to the "Jim Ellis Genesis Family"

Kevin Prevost
New Car Sales Director
7702435665
kevinp@jimellis.com

KC
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Kevin C.
Atlanta, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/10/2021
verified customerVerified Customer
5
Category: Sales
Acceptable retail, awful service
Car looked good but had issues at delivery. Weeks later and I still can’t get them fixed. Can’t connect with the service center to fix problems on my brand new 2022 car
Kevin P., New Car Sales Director from Genesis Of Atlanta responded on 12/30/2021 05:27 AM

Congratulations Kevin on your new G70.  Thank you for taking time to leave us important feedback.  Welcome to the "Jim Ellis Genesis Family"

Kevin Prevost
New Car Sales Director
7702435665
kevinp@jimellis.com

PM
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Paul n Maria M.
Lake Mary, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2021
0
Category: Sales
I'm going to have to Park my car because they have still not issue my tag
It's been more than 30 days and countless calls on the status of my tag still none getting the run around. Their mission statement talks about great customer service let's see if I can get anyone to call me back and deal with it rather than an email saying we'll let you know what we know.. That's not an answer. Then I was offered a note that I can show an officer in the event I get pulled over really that's your solution? My lender sent them the money and in that contractual agreement with the lender id they care to read...they have 10 days to give me a tag for the money is rescindable. It's a shame it has to go to this extreme but I'm about there. Don't let them get your tag for you they take your money and do not deliver.
MICHAEL S J. from Genesis Of Atlanta responded on 12/06/2021 07:24 AM

Thank you Sam Patel has reached out to resolve your concerns. We apologize for the delays but most agencies are having shortages in personel causing delays.


AP
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Ajay P.
Marietta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customerVerified Customer
10
Category: Sales
Great
Great car
Kevin P., New Car Sales Director from Genesis Of Atlanta responded on 12/06/2021 10:02 AM

Congratulations Ajay on your new GV80.  Thank you for taking time to fill out the survey.  Welcome to the "Jim Ellis Genesis Family"

Kevin Prevost
New Car Sales Director
7702435665
kevinp@jimellis.com

DP
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David P.
Marietta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
verified customerVerified Customer
10
Category: Sales
Everything was awesome.
We purchased three cars. A Kona and two GV 70s
Kevin P., New Car Sales Director from Genesis Of Atlanta responded on 11/27/2021 05:40 AM

Congratulations David on your new GV70.  Thank you for taking time to give us important feedback.  Welcome to the "Jim Ellis Genesis Family"

Kevin Prevost
New Car Sales Director
7702435665
kevinp@jimellis.com

SM
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Stephen M.
Roswell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Sales
Very efficient sales process. Friendly and knowledgeable Salesman
The best car buying experience I have had in years
Kevin P., New Car Sales Director from Genesis Of Atlanta responded on 11/27/2021 05:42 AM

Congratulations Stephen on your new G80.  Thank you for taking time out to give us feedback.  Welcome to the "Jim Ellis Genesis Family"

Kevin Prevost
New Car Sales Director
7702435665
kevinp@jimellis.com

PS
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Phil S.
Brentwood, TN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
10
Category: Sales
Very easy to work with the salesman. Good response to questions. Very pleased with price.
I've had an excellent experience arranging to buy a Genesis GV70 from Genesis of Atlanta. The salesman has been helpful and responsive. Unlike many other Genesis dealers, they are selling the GV70 at MSRP without adding $5k to $10k like some other dealers. They also are giving me a very fair trade-in price on my old car. I highly recommend Genesis of Atlanta to anyone looking to buy a Genesis.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/07/2021
6
Category: Sales
Being charged for window tinting and paint protection I don't want
I've worked out a deal to buy a GV70 which we will pick up next weekend. They charged me $900 for paint and fabric protector and window tinting. I don't want any of this, but I was told it's applied as soon as they receive a vehicle, so I don't have a choice.

I don't want to pay $900 for items I don't want, but, more importantly, I don't know what they're applying. I don't want dark windows, and I don't know what their paint protector is. Since I'm getting a good deal, I'm willing to pay the $900, but I'm concerned whether the tinting and paint treatment are beneficial or harmful.
MICHAEL S J. from Genesis Of Atlanta responded on 11/08/2021 05:31 AM

Phil.

Unlike most dealers we are NOT charging Market adjustments for our car upwards of 8k -15k. We offer great pricing and great service. Im sorry you felt a 3 star review was warranted before even purchasing a vehicle from our store.


CF
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Craig F.
Marietta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customerVerified Customer
10
Category: Sales
Great Experience.
Excellent service and product knowledge.
MICHAEL S J. from Genesis Of Atlanta responded on 10/05/2021 10:04 AM

Thank you. Enjoyyour new Genesis!

MICHAEL S J. from Genesis Of Atlanta responded on 10/14/2021 03:19 AM

Thank you.

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