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Genesis Of Ballwin

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(41 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
5
Total ReScores
5.0
ReScore Average
88
Net Promoter Score ®

Business Details

Contact
(636) 591-0500
No Business Hours Provided

Business Hours

* No Time Zone Provided
14754 Manchester Road Ballwin, MO 63011
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(41 Reviews)

RL
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Richard L.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2023
10
Category: Sales
Purchase of 2023 genesis g90
Worked with steven harper and adrain jacob. Had a pleasent experience. Which is hard to believe in dealing with new car purchase. Want to get into a genesis check out steven and jacob.

AT
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Alex T.
Carbondale, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Sales
Great experience!
Drew, Henry and everyone I interacted with at Genesis of Ballwin were amazing. They helped me secure a GV70 and I drove it home that day. I was very satisfied with the whole experience.
Employees worked with

RG
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Richard G.
Troy, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customerVerified Customer
7
Category: Sales
Mostly satisfied
Mostly pleasant. Salesperson Jake was knowledgeable and easy to work with. GV70 sold itself. Finance person was pleasant but offered services, warranties, etc without dollar prices or any written information. Also quoted a high interest rate even though salesperson knew financing through Genesis (2.5%) was my preference unless their preferred lenders could beat that rate (they did). Too much time trying to squeeze a higher payment for the car.
BENJAMIN J F. from Genesis Of Ballwin responded on 01/04/2022 08:23 AM

Thank you for the oppurtunity to help you with your new Genesis.  We appreciate the feedback to help us move the brand and dealership forward.  We will look into the tablet to make sure our system is showing more/better facing information when presented.  If you wish to have the vehicle detailed again or wish for us to go over the options at a later date please reach out to me 636-591-0500 or benfrench@deanteam.com.  We hope you are enjoying your new Genesis.  Thank you


GW
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George W.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Sales
Ben was Great
He went above the expected

TM
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Teresa M.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
verified customerVerified Customer
10
Category: Sales
Great experience!
Buying a new car can be stressful but Steve made the process easy.
Employees worked with

QM
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Quita M.
Florissant, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
verified customerVerified Customer
10
Category: Sales
A1 Customer Service
I was greeted the moment I stepped on the showroom floor. The entire purchase experience was delightful.

JS
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James S.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customerVerified Customer
10
Category: Sales
Enjoyable buying experience
Steve did such an amazing job staying in touch with me about my GV-80 and it's arrival time. The whole process was as easy and fun as auto buying could be!

MH
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Mark H.
Eolia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customerVerified Customer
10
Category: Sales
Great Experience - with the Dean Team
Frank Povis is the man! He was great to work with, knew the product, and made the purchase enjoyable.

JB
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John B.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
verified customerVerified Customer
9
Category: Sales
Genesis of Ballwin did a good job when selling me my new G80 Genesis.
Just got my new car almost a week ago but the sales transaction was enjoyable.

JS
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Jacqueline S.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
verified customerVerified Customer
10
Category: Sales
Great Experience
The Day I decided to lease a Genesis GV70 was the same day I drove it off the lot. Easy to negotiate the cost, they took care of all the paperwork, set up my ACH payments for me, very low stress experience. The car is amazing the service is outstanding and the sales person was great!
Employees worked with

GW
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Gary W.
House Springs, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customerVerified Customer
Category: Sales
Great Genesis Dealership
It was a great experience
Recommended
Employees worked with

MC
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Marshall C.
Cape Girardeau, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2021
verified customerVerified Customer
Category: Sales
Quick
Quick and easy
Not Recommended
Employees worked with

RM
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Richard M.
Manchester, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2021
verified customerVerified Customer
Category: Sales
Recent Genesis GV80 Purchase
I recently had an excellent experience in the buying process at Genesis of Ballwin. While their overall facility doesn’t yet compare to the likes of Lexus, BMW, Mercedes, or other established luxury car dealers, the treatment we received was exceptional. Steve Harper was our salesman and I would absolutely steer friends and colleagues to him. He was pleasant, very informative, easy to talk to, and we never felt like we were being pressured in any direction. We purchased the top of the line Genesis GV80 and it is truly an amazing automobile. There’s a lot of amazing tech in this car that will take a bit of time to assimilate, but Steve welcomes us to stop in any time to walk us through any features we don’t understand. We’ve owned most of the luxury brands and even traded in our Porsche 911 on this up-and-coming Genesis brand… the GV80 comes with everything we’ve come to expect from a top-flight luxury car. The level of thoughtful design, quality of materials, and fit and finish are all first class. Great experience all around.
Recommended
Employees worked with

IA
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Ibukun A.
Rolla, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
verified customerVerified Customer
Category: Sales
Happy
Very pleased with the time we had to spend waiting on everything. Very efficient from start to finish. Was able to wait and get the GV80 of our choice thanks to Andy and Ben.
Recommended

MM
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Michael M.
Albers, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
verified customerVerified Customer
Category: Sales
Great buying experience!
Ben French was professional, fair, forthright, and knowledgeable. I highly recommend him.
Recommended
Employees worked with

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