Good morning Alaina,
I want to personally apologize for the lack of luxury experience during your recent purchase with us. Kendall is brand new to our team and is currently undergoing the proper training to become a Genesis ambassador. Plans are underway to open a new, stand-alone Genesis store with the goal to eliminate the issues that you faced during your experience. We believe that Genesis customers should be subjected to an entirely seamless and personalized experience and we failed at providing that for you. I would like to make it up to you by offering a detailed delivery with one of our trained Genesis ambassadors to make sure that you understand and feel comfortable utilizing all of the technology and equipment that comes with your new GV80. I will also offer your two extra fuel fill-ups for the inconvenience.
Also, I am personally asking for you to rescore Kendall simply because the facilities and lack of amenities are purely out of his control and the failed survey harms his standing with Genesis USA. If you feel that he does not deserve it, I understand and know that he is being trained to be able to liase and assist customers such as yourself.
Please don't hesistate to reach out to me at any time
Mallory Pollard
Sales Manager
Genesis of Baton Rouge
225-490-5734