business image

Genesis Of Bloomington

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(16 Reviews)
60
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3
Total ReScores
5.0
ReScore Average
60
Net Promoter Score ®

Business Details

Contact
(952) 881-5100
No Business Hours Provided

Business Hours

* No Time Zone Provided
4801 American Boulevard West Bloomington, MN 55437
Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(16 Reviews)

CB
gravatar
Crystal B.
Hibbing, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2022
0
Category: Sales
Complete Regret
Don't get me wrong, I love my GV80, but since the sale (which went smoothly), I have had the worst customer service of all time. I spent thousands on the extended/extra warranties, but I cannot get anyone to schedule the service. My calls don't get returned, my emails go unanswered and to top it off, when you do call, you sit on hold for an hour and still no one picks up the telephone. I will not be purchasing another Genesis even though I do enjoy the car.

TW
gravatar
Trevin W.
Shakopee, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Category: Sales
Great experience.
I have only had a great experience and Bloominton Hyundai/Genesis. Nate was exceptional and I appreciate him keeping me informed

EJ
gravatar
Eric J.
Shoreview, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2021
verified customerVerified Customer
0
Category: Sales
Bought gv70
Bought GV70. Had issues I didn’t like and tried to return after two days. Couldn’t get them to respond after three voicemails. Horrible.
kassia o. from Genesis Of Bloomington responded on 10/09/2021 02:13 PM

Mr Eric,

We appreciate you answering our survey and we also appreciate you choosing us as a dealer. It’s unfortunate to hear you didn’t enjoy the features on the vehicle and that you weren’t able to identify these issues before the sale was 100% completed. In the auto industry guests have the vehicle presentation, the test drive demonstration and the delivery presentation - during these processes guests will let us know rather or not they enjoy the vehicle and by the end of the process we should have the entire car covered and explained to the guest. After talking to Rich I was assured that he did a vehicle presentation and the delivery presentation with you and that he explained features until he was told that you understood everything, when then he offered an appointment for you to come back if you had any questions. We can’t accept New Cars return for many reasons, our guests wouldn’t be pleased to know that their new vehicle has been used by a different guest that returned the vehicle. Manufactures also don’t support returns- And finally, as a dealer we can’t afford to pay MSRP for a vehicle and then pay to warranty certify it through the manufactures program to be able to sell as USED in which case we need to price the vehicle down to justify it the fact the it has been used. However, it matters to us that you aren’t happy, we take much pride on our jobs and our guest’s experience. And that’s why we called after a meeting about this matter, and we made an offer to buy the vehicle back, I guarantee to you we offered as much as we could for it. And, I assure you it’s not good business for us to keep a guest unsatisfied.

We are still willing to purchase the vehicle back if that’s what you wish to do.  

I understand that this situation is very upsetting to you but I would like to let you know that Rich has been extremely worried about you this situation and even when he was sick he kept communication going with you and us about this. If is there any way you can reconsider your score please do so, knowing that this review mostly affects Rich and his career with Genesis. I am required to send you a rescore request as a chance to reevaluate your experience, Rich would really appreciate if you reconsider your statements.

 

Sincerely,

Kassia Olejnicak.


TK
gravatar
Thomas K.
Wheaton, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
verified customerVerified Customer
8
Category: Sales
Solid experience
My buying experience was easy and straightforward. I enjoyed working with Ben Gates and Romelo in finance. I would recommend Ben as an honest and helpful representative of the Genesis brand and the dealership.

KT
gravatar
Karl T.
Prior Lake, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
verified customerVerified Customer
Category: Sales
Clean, professional and knowledgeable staff.
Thanks Genesis!
Recommended
CARLEEN L S., Service Manager from Genesis Of Bloomington responded on 12/08/2020 10:16 AM

Thank you for purchasing with us!  

Carleen Shimanski
Service Manager
952-377-2062

JR
gravatar
James R.
Minneapolis, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
verified customerVerified Customer
Category: Sales
Good car buying experience
I don't buy a lot of cars (2 in 11 years). Both purchases were at Luther dealerships. I'm looking forward to seeing how Genesis (and Luther) strives to make the reminder of my ownership experience a pleasant one.
Recommended
CARLEEN L S., Service Manager from Genesis Of Bloomington responded on 11/24/2020 06:30 AM

Thank you for the purchase and the great review!

Carleen Shimanski
Service Manager
952-377-2062

PH
gravatar
Patricia H.
Minneapolis, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
verified customerVerified Customer
Category: Sales
Andy, our sales associate was awesome. We came to buy a used Genesis and he had such patience with us. We ended up buyng a new one.
Great dealership, wonderful staff, everyone was so helpful. The delivery person - went thru the whole car with us, which was wonderful as there are so many bells and whistles on this vehicle.
Recommended

GV
gravatar
Gerald V.
Minneapolis, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020
verified customerVerified Customer
Category: Sales
Straightforward discussion and friendly give and take on final deal
Adrian Benitez and the whole network of people were a pleasure to work with and helpful since then.
Recommended

SE
gravatar
Shukri E.
Blaine, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2020
verified customerVerified Customer
Category: Sales
Amazing experience with Abdi Kadir
Abdi helped my family and I, gave us all the bells and whistles for our new G70. He has been a pleasure to work with and we are going back to purchase another car. I recommend Abdi as a salesman to anyone looking to get an awesome car and experience.
Recommended

RW
gravatar
Raymond W.
Blaine, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
verified customerVerified Customer
Category: Sales
Overall, a good buying experience.
We have been purchasing vehicles from this dealership since 2007. The service department us the best in town.
Recommended

MG
gravatar
Mark G.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
verified customerVerified Customer
Category: Sales
Great experience.
Everyone went out of their way to answer questions and make sure it was a great experience.
Recommended

JF
gravatar
Jodi F.
Spicer, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
verified customerVerified Customer
Category: Sales
Friendly and helpful
Everyone involved was helpful and patient with my many test drives. I appreciated the good instruction of how to use the car with Andy after my purchase, very thorough!
Recommended
CARLEEN L S., Service Manager from Genesis Of Bloomington responded on 09/19/2019 06:25 AM

Thank you for the great review!  We look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062

DP
gravatar
Dan P.
Burnsville, MN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2019
verified customerVerified Customer
Category: Sales
Straight forward
Genesis cars in showroom was locked. Have to ask salesperson to Unlocked the cars. Most car dealers unlocked their cars in the showroom.
Recommended
CARLEEN L S., Service Manager from Genesis Of Bloomington responded on 09/19/2019 06:27 AM

Thank you for your feedback. 

Carleen Shimanski
Service Manager
952-377-2062

TA
gravatar
Trevor A.
Minneapolis, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
verified customerVerified Customer
Category: Sales
Always Great
Tracy is always great to deal with. He’s professional, knows all about Genesis. He has always been helpful and responsive. Carleen, the service manager, is wonderful to deal with and the Valet service is very nice to have when buying a Genesis.
Recommended

TC
gravatar
Timothy C.
Mankato, MN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2019
verified customerVerified Customer
Category: Sales
Mixed
Crowded facility lot, nice building though. My sales person lacked enthusiasm. If I hadn’t been committed to buying the car when I went in, I probably wouldn’t have. I do love the car and the financing was great. It didn’t take too long to complete the purchase. Just need outgoing and informative, enthusiastic salesperson. My experience was just with one of them, however.
Recommended

Displaying Review 1 - 15 of 16 in total
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,214 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(972 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(63 Reviews)
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(67 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(246 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.