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Genesis Of Brooklyn

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(13 Reviews)
0
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
2
Total ReScores
5.0
ReScore Average
0
Net Promoter Score ®

Business Details

Contact
(718) 285-7000
No Business Hours Provided

Business Hours

* No Time Zone Provided
9013 4 Th Avenue Brooklyn, NY 11209
Sales Department's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(13 Reviews)

CK
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craig k.
Dobbs Ferry, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2023
0
Category: Sales
worst car buying experience ever
Do Not buy a Genesis car
I purchased a gv60 on 1/12/23.
The car worked perfectly until 1/25/23. It was at this point when I noticed the car was not charging in my home. Genesis of Brooklyn then replaced my car with a loaner car. My 2022 Ford Mustang Mach-e, and replacement Genesis gv60, charged flawlessly with no problems whatsoever. On 2/16/23, there was finally a technical assessment of my car which showed that the car was overheating during charging. Both Genesis of Brooklyn, and Genesis Corporate, placed the blame solely on my home charger and took no responsibility. Since I found this car unusable, I was forced to make a decision to SELL them back their unusable car. They informed me that this a “used car”, and will be valued as such. On 2/20/23 I sold the one month old car back for a HUGE financial loss. Twenty eight days later I was contacted by Genesis financial, and was told that my account was past due. It then took several days, and many phone calls, to find that Genesis of Brooklyn never processed the paperwork for the buy back.
Genesis is unfair, unprofessional, irresponsible, and greedy.
Please take my misfortune and stay away from this dealership and brand.

EK
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Edward K.
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2023
10
Category: Sales
Best car buying experience
Genesis seems to be making a strong effort to establish itself in the luxury car sector and Genesis of Brooklyn made the most of the services and offerings that come with the car. Best car buying experience with SILVANA and Emanuel were great to deal with and provided a helpful experience.

LP
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Laurence P.
Great Neck, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/08/2021
verified customerVerified Customer
Category: Sales
WORST ESPERIENCE
I BUY A NEW VEHICLE EVERY 3 TO 4 YEARS THIS WAS THE WORST EXPERIENVCE I EVER EXPERIENCE
Not Recommended
LULU H. from Genesis Of Brooklyn responded on 04/12/2021 03:36 PM

We deeply apologize that you did not have the best experience with us.


SL
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Szu L.
New York, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
verified customerVerified Customer
Category: Sales
Amazing experience
Amazing experience from the sales man to managers. Everybody was extremely friendly.
Recommended

AC
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Amendolia C.
Staten Island, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Sales
Excellent
Excellent car , excellent service
Recommended

FE
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Frank E.
Staten Island, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
verified customerVerified Customer
Category: Sales
Great service, Great Car
The experience was perfect from start to finish. I’m very happy with my G70
Recommended

SA
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Solomon A.
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
verified customerVerified Customer
Category: Sales
Great product
Excellent all around
Recommended

SR
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Steven R.
Lawrence, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
verified customerVerified Customer
Category: Sales
very professional
very professional in all aspects
Recommended

JA
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Jason A.
Queens, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2019
verified customerVerified Customer
Category: Sales
Thumbs up
Great staff very professional.. just wish they spent some time showing me features and explaining the 3 year services Genesis carries
Recommended

MI
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Miriam I.
Forest Hills, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
verified customerVerified Customer
Category: Sales
Great sales person
Joe an awesome sales person
Recommended

AT
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Aleksandr T.
Syosset, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
verified customerVerified Customer
Category: Sales
Good experience
Nice and friendly dealer. Very professional and willing to work with their customers.
Recommended

HK
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Harvey K.
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
verified customerVerified Customer
Category: Sales
Genesis of Brooklyn
Excellent, responsive service
Recommended

VT
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Vincent T.
Staten Island, NY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2019
verified customerVerified Customer
Category: Sales
Not Great
I was disappointed with the level of service. It was not what is expected of a luxury car dealership.
Not Recommended

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