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Genesis Of Carlsbad

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(24 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
80
Net Promoter Score ®

Business Details

Contact
(760) 929-4900
No Business Hours Provided

Business Hours

* No Time Zone Provided
5285 Car Country Drive Carlsbad, CA 92008
Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(24 Reviews)

DC
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Danielle C.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Sales
Great buying experience!
Such an easy car buying experience. Paul R. was great right from the initial phone call after I had made an online inquiry. Thanks for making it so easy!

RR
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Robert R.
Dana Point, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Sales
Buying my Genesis GV80
Over the years I have been fascinated with the looks, technology and luxury the Genesis brand has. I was unclear on where to buy as service was really needed for a purchase like this
After shopping around I contacted Carlsbad Genesis . They were efficient, exceptionally knowledgeable about the product and quickly got me out the door
Will definitely be a return customer

HL
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Hoon L.
Rancho Santa Fe, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customerVerified Customer
10
Category: Sales
Genesis at Carlsbad
Rob helped me and my wife. He was patient, kind, helpful. I'd recommend Rob and Genesis in a heartbeat.

Verified Customer
Oceanside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
verified customerVerified Customer
10
Category: Sales
Very satisfied with sales staff.
Friendly sales staff. Did everything the promised. Kept in close contact during the acquisition.

JZ
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Julie Z.
Solana Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2021
verified customerVerified Customer
10
Category: Sales
North county gem
Very easy and positive process buying a car from this dealership. Love my car, love the people that helped me… great dealership!

SE
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Sally E.
La Quinta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
verified customerVerified Customer
Category: Sales
Amy!
Amy made my buying experience much more enjoyable. I never felt pressured and she was able to easily answer any questions I had. She really went above and beyond and is a large part of the reason I ended up buying the car.
Recommended

DC
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David C.
Oceanside, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2021
verified customerVerified Customer
Category: Sales
My salesman Paul M financial group
The below question you’ve asked me several times I would recommend this dealership with Paul In sales
Recommended
Jayme A. from Genesis Of Carlsbad responded on 07/03/2021 05:29 PM

Hello David,

My name is Jay Costa.
I'm the General Sales Manager and wanted to reach out and apologize for the treatment that you received before talking to Paul. 
Your feedback is greatly appreciated as it allows me to train and develop the team.
If it's ok I'd like to call you and try to find a way to make you 100% satisfied.
I'll wait to hear from you.
Thank you for your business!


HV
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Hien V.
Lake Forest, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customerVerified Customer
Category: Sales
good dealer
Paul he good sale man
keep his otd price
no surprise and informative
Recommended

BW
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Brian W.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
verified customerVerified Customer
Category: Sales
Attitude of all personnel was great
Just gave it under title.
Recommended

RS
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Ramsey S.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2021
verified customerVerified Customer
Category: Sales
If Bob Baker is the only car dealer in the world, I would rather walk than buy a car from them
A never ending string of lies. Hard sell on unneeded products. Floor mats a foot too long and manager Cody McDaris said that is the way they come and heat or folding made them long. Then he said I have no right to complain and challenge his pure BS.

Genesis, if you are trying to promote this as a luxury line, better find yourself a better dealer.
Not Recommended

MH
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Michael H.
San Diego, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/09/2020
verified customerVerified Customer
Category: Sales
G70 second coupe
great card
Recommended
JAMEY W. from Genesis Of Carlsbad responded on 12/11/2020 01:15 PM

Hello Michael,

Thank you for purchasing your new Genesis from Genesis of Carlsbad/Bob Baker. Please let me know if you have time for a call you to learn more about the poor experince you had so we can take corrective actions for improvments.

Sincerely,
Jamey Watson
(760)929-4900


JK
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Jonathan K.
Buena Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
verified customerVerified Customer
Category: Sales
Friendly
Salesman was very friendly
Recommended

BF
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Bryan F.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
verified customerVerified Customer
Category: Sales
My third Genesis
I have used this dealership on a regular basis for the purchase of both Hyundai and Genesis vehicles. They have always looked after me and other recommended clients.
Recommended

VV
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Vivian V.
Vista, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customerVerified Customer
Category: Sales
Great experience
Glad I was able to purchase the car I wanted at a local dealership at a fair price.
Recommended

MP
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Margarita P.
Oceanside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
verified customerVerified Customer
Category: Sales
Fantastic Service
Excellent service and extreme professionalism was shown.
Recommended

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