Hello David,
My name is Jay Costa.
I'm the General Sales Manager and wanted to reach out and apologize for the treatment that you received before talking to Paul.
Your feedback is greatly appreciated as it allows me to train and develop the team.
If it's ok I'd like to call you and try to find a way to make you 100% satisfied.
I'll wait to hear from you.
Thank you for your business!
Hello Michael,
Thank you for purchasing your new Genesis from Genesis of Carlsbad/Bob Baker. Please let me know if you have time for a call you to learn more about the poor experince you had so we can take corrective actions for improvments.
Sincerely,
Jamey Watson
(760)929-4900