Good Afternoon,
Thank you for telling us about your experience with you. We want your experience to be nothing but truly exceptional in everything we do. I will have Mr. Potter reach out to you to see if there is anything we can do to make your experience even better!
Kind Regards,
Carl Johnson
GM Genesis of Cary
Good Afternoon Sir,
I thank you for your feed back. We want to you to truly have an exceptional experience here at Johnson Genesis of Cary. We saw that there are some areas that we can improve on and we want it to meet and exceed your expectiations. I have spoken to Nick and he would be happy to do a re-delivery of your vehicle and a more indepth explination of any feature you would like to explore. In addition, we would like to offer you a reclean of your vehicle whenever it is best for you. Finally, we want you to feel that the process was as smooth as possible and we are sorry for it not being more streamlined. Nick will be reaching out to you to see how we can make your experience truly Exceptional!
Kind Regards,
Carl Johnson
GM Johnson Genesis of Cary
We called and spoke with guest and we told him we would reclean his car or pay for him to go to his detailer up to 150 to have it done the way he likes. He thanked us and said he would rescore us. He did and gave us a 2. JB