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Genesis Of Chantilly

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)
71
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
6
Total ReScores
5.0
ReScore Average
71
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(703) 480-9000
No Business Hours Provided

Business Hours

* No Time Zone Provided
14848 Stonecroft Center Court Chantilly, VA 20151
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)

RG
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Rachel G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2023
10
Category: Sales
Excellent customer service!
I just wanted to say that one of your employees, I believe his name was Sean, was absolutely delightful! He was so helpful and patient with me and all my silly questions! He even opened the door for me! Such a respectful employee you have there! I will most definitely be coming back just because of this young man!

WO
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Walter O.
Centreville, VA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/18/2022
4
Category: Sales
Acquiring a vehicle process.
The purchase process took over three hours. I had to wait 90 minutes for a finance person to finalize the process. I had to sit at the salesman’s desk. I was purchasing with a bank cashier’s check and personal check. I would hate to find out how long it would take if I was financing through Genesis.
CHARLIE L S., General Sales Manager from Genesis Of Chantilly responded on 02/21/2022 03:53 PM

Thank you for your response. We are looking into the concerns you have addressed. Please let me know if there is anything I can to assist you in the future.






Charlie "Chuck" Singleton
General Sales Manager

Hyundai of Chantilly
Genesis of Chantilly
Cell: (202) 251-8157
Direct: (703) 480-8976


14848 Stonecroft Center Court, Chantilly, VA 20151
HyundaiofChantilly.com
GenesisofChantilly.net

CH
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Catherine H.
Bethesda, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Sales
Genesis GV70
I had a great experience purchasing our vehicle.
ALINA I. from Genesis Of Chantilly responded on 01/10/2022 09:11 AM

Catherine,

Congrats on your GV70! Thank you for the kind words and 5-star review!

Best,
Genesis of Chantilly 


DK
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Do K.
Fairfax, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2021
verified customerVerified Customer
10
Category: Sales
Awesome service
Awesome service.
All staffs were so kind and professional.
ALINA I. from Genesis Of Chantilly responded on 11/30/2021 09:23 AM

Do,

Congrats on your GV80! Thank you for the kind words and 5-star review!

Best,
Genesis of Chantilly 


DW
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Donald W.
Brambleton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customerVerified Customer
10
Category: Sales
Very good
Umar is a pleasure to work with.
ALINA I. from Genesis Of Chantilly responded on 11/26/2021 07:40 AM

Donald,

Congrats on your GV70! Thank you for the kind words and 5-star review!

Best,
Genesis of Chantilly 


LP
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Luis P.
Bristow, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Sales
Excellent experience
James Cirnigliaro Went above and beyond to help us with our purchase, I am very happy and pleased with my Gv70 car.
ALINA I. from Genesis Of Chantilly responded on 10/01/2021 07:03 AM

Luis,

Congrats on your GV70! We appreciate you taking the time to leave us this 5-star review along with your feedback.

Best,
Genesis of Chantilly 

Employees worked with

PM
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Peter M.
Ponte Vedra Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
10
Category: Sales
GV70
Great vehicle, sales experience and service
ALINA I. from Genesis Of Chantilly responded on 09/24/2021 06:29 AM

Peter,

Congrats on your GV70! Thank you for the kind words and 5-star review!

Best,
Genesis of Chantilly 


WA
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Wissam A.
Centreville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
9
Category: Sales
Great experience
Good service, knowledgeable staff
ALINA I. from Genesis Of Chantilly responded on 09/16/2021 06:34 AM

Wissam,

Congrats on your GV70! Thank you for the 5-star review along with your feedback.

Best,
Genesis of Chantilly 


WL
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Wonjae L.
Sterling, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
10
Category: Sales
2022 G70 Sport Advanced
Great experience getting the new 2022 G70. Sales rep Mark was great to work with.
ALINA I. from Genesis Of Chantilly responded on 09/02/2021 06:21 AM

Wonjae,

Congrats on your G70! Thank you for the 5-star review and kind words!

Best,
Genesis of Chantilly 


WW
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William W.
Manassas Park, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
verified customerVerified Customer
10
Category: Sales
GV70 Sport Prestige - Great Experience
Very knowledgeable and attentive staff, clean facilities, had the vehicle I wanted in stock, no "market adjustments" on vehicle pricing, no-pressure easy sales and transaction process. Teeba Abbas, my client advisor, was very knowledgeable of the operations and features of the two vehicles I looked at (2022 G70 Launch Edition and 2022 GV70 Sport Prestige) which contributed to my decision to purchase a GV70. She also responded to my follow on questions after the purchase. Overall great experience.
ALINA I. from Genesis Of Chantilly responded on 08/13/2021 06:15 AM

William,

Congrats on your GV70! We truly appreciate you taking the time to share your experience with us and we hope to see you again.

Best,
Genesis of Chantilly 


SC
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Suzanne C.
Marshall, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Constant feedback from the dealer and they went out of their way to find me the vehicle that I wanted.
ALINA I. from Genesis Of Chantilly responded on 08/11/2021 06:10 AM

Suzanne,

Congrats on your G80! We appreciate your feedback and we hope to see you again.

Best,
Genesis of Chantilly 

Employees worked with

SD
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Scott D.
Marshall, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Sales
No BS sorry
This is a great dealer versus other Genesis dealers such as Alexandria Genesis that were rude and insulting. Not the case with Chantilly Genesis as they were great.
Recommended
ALINA I. from Genesis Of Chantilly responded on 07/23/2021 08:12 AM

Scott,

Congrats on your G80! Thank you for the 5-star review. We truly appreciate your feedback.

Thank you,
Genesis of Chantilly 

Employees worked with

MB
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Marc B.
Boca Raton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customerVerified Customer
Category: Sales
Great dealership.
It is a great vehicle. My only criticism is Genesis really needs to work on the ease of use to the cars technology. It’s simply not as user friendly as it could be. We also purchased a 2020 Mercedes 450 GLE for our home in Florida. I view the cars as comparable, but the Mercedes technology is easer to navigate.
Recommended
ALINA I. from Genesis Of Chantilly responded on 06/29/2021 09:20 AM

Marc,

Congrats on your GV80! Thank you for the 5-star review! We appreciate your feedback.

Best,
Genesis of Chantilly 

Employees worked with

RM
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Robert M.
Aldie, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2021
verified customerVerified Customer
Category: Sales
Bad Overall Experience
Not a good experience, but it's the vehicle I want and there's no other location within 45-60 minutes. I struck out at those.
Not Recommended
ALINA I. from Genesis Of Chantilly responded on 06/24/2021 11:53 AM

Robert,

We are truly sorry to hear about your recent experience with us and appreciate you bringing this to our attention. We are getting with our team to look into this matter further matter. 

Thank you,
Genesis of Chantilly 

CHARLIE L S., General Sales Manager from Genesis Of Chantilly responded on 06/26/2021 09:38 AM

Thank you for your business again. Kaled will contact to set up an appointment for another delivery. 




Charlie "Chuck" Singleton
General Sales Manager

Hyundai of Chantilly
Genesis of Chantilly
Cell: (202) 251-8157
Direct: (703) 480-8976


14848 Stonecroft Center Court, Chantilly, VA 20151
HyundaiofChantilly.com
GenesisofChantilly.net

SS
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Steven S.
Oak Hill, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021
verified customerVerified Customer
Category: Sales
Genesis GV80 is the bomb!
Great super friendly staff and a great ride is all I have to say. Now I own a car I love.
Recommended
ALINA I. from Genesis Of Chantilly responded on 06/08/2021 06:40 AM

Steve,

Congrats on your GV80! Thank you for the 5-star review along with your feedback.

Best,
Genesis of Chantilly 


Displaying Review 1 - 15 of 23 in total
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