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Genesis Of Chattanooga

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(25 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
2
Total ReScores
5.0
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(423) 855-5664
No Business Hours Provided

Business Hours

* No Time Zone Provided
6035 International Drive Chattanooga, TN 37421
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(25 Reviews)

TR
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Todd R.
Dalton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2024
10
Category: Sales
Purchased new vehicle
Great experience! I always dread buying a vehicle, however, our salesman Alex was fantastic! There was no pressure at any time. They were straight forward with what they were able to do. They were great with getting the vehicle that I wanted. The sales manager Jeremy worked extremely hard to get us what we wanted. The communication was excellent and it was an extremely pleasurable experience. Love the GV80 and would highly recommend this dealership.

RC
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Robert C.
Crossville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
9
Category: Sales
Easiest purchase yet
From our salesman Nick to the finance department this was the easiest vehicle purchase to date. Long Genesis was very upfront about their sales policies and the pricing. Even in this tight market we were able to negotiate a fair deal. Very pleased with the purchase.

MJ
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Michael J.
Chattanooga, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
Excellent Customer Service
The whole experience went well.

MH
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Mark H.
Cleveland, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customerVerified Customer
10
Category: Sales
Great Buying Experience
I can honestly say that buying our new GV70 was the best experience we have had buying a car. The dealership was outstanding and we love the car.

CS
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Connie S.
Rossville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customerVerified Customer
10
Category: Sales
best salesperson I’ve ever met
I was really only in contact with the salesman Jason Odom. I have never met anyone like him. If your looking for a vehicle at Long, you have to ask for Jason and you will find out quickly what I’m talking about. In the end when I made my purchase Kelly Mayhew and Randy Francisco were very helpful too.

BJ
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Bobby J.
Chattanooga, TN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customerVerified Customer
10
Category: Sales
New Car
I spoke with my sales rep and he was able to provide better detail on use of tablet during car pickup. Setup a follow up review of the car. I was also advised a separate Genesis area will be constructed at some point in the future

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
8
Category: Sales
Good dealership
Dealer is Hyundai sales and not Genesis. Did not get the genesis concierge feeling of buying a brand new GV70.
William N. from Genesis Of Chattanooga responded on 08/11/2021 06:33 AM

I am sorry for your bad expericance. Let me know if i can do anything to make it right.


RH
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Richard H.
Rossville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customerVerified Customer
Category: Sales
sales person was fantastic
Eric Mckenzie was the sales person that helped us in the purchase process and he has done an exceptional job. He has also followed up with us on several occasions to ensure the vehicle is exactly what we wanted and were happy with it.
Recommended

LH
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Lee H.
Ooltewah, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
verified customerVerified Customer
Category: Sales
Friendly, competent service
I’ve said all I want to say. Don’t be so damn picky,
Recommended

TC
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Travis C.
Harrison, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
Great Dealership
Great guys. They are doing everything in their power to make sure things are right. I would definitely recommend this dealership.
Recommended
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 05/24/2021 04:58 AM

Travis,
Thank you for the 5 star review. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com


JK
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James K.
Marietta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customerVerified Customer
Category: Sales
Genesis of Chattanooga - Totally professional
I came in from Atlanta to purchase a Genesis GV80 because the dealer had the color and specifications I was seeking. My experience with Brian Wagoner beginning with an inquiry phone call through the purchase of the vehicle was top notch. He had all the paperwork ready with a checklist when I arrived so the process was quick and seamless. Everyone I met and dealt with were friendly and professional.
Recommended

TC
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Travis C.
Harrison, TN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
verified customerVerified Customer
Category: Sales
Salesman took his time and with no pressure
Salesman Jason took his time to make sure we were comfortable in the new car.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/14/2021
Category: Sales
Genesis GV80 Experience
I bought a Genesis GV 80 on Tuesday May 4, it had 100 miles on it and I have not had it for 10 days and it has been back at the dealership 3 times for the same issue. The check engine light came on and they said it was the gas cap. It now has 600 miles and is back at the dealership. They sold me on the Genesis experience and so far on day 10 I am regretting this purchase. I should be overwhelmed with happiness with buying a new car but it’s been in their shop more than my garage. Then they give me a Santa Fe to drive. The GV80 was 65K and you give me this loaner that doesn’t even compare. I’m definitely not happy with my purchase so far and definitely not enjoying this Genesis experience.
Not Recommended
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 05/17/2021 07:48 AM

Travis,
Thank you for speaking with me today. We will make things right. I will call you today.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com


RJ
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Rebecca J.
Georgetown, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customerVerified Customer
Category: Sales
Excellent purchasing experience
Our sales person, Eric, was exceptional. He was available for questions and answered everything with knowledge. He was not pushy which is usually a turnoff. Would definitely recommend this dealership.
Recommended

JM
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James M.
Hixson, TN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2021
verified customerVerified Customer
Category: Sales
Knowledgeable and friendly sales staff, in addition to the GV80 being a great vehicle
best car buying experience i have had
Recommended

MM
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Mary M.
Ringgold, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
verified customerVerified Customer
Category: Sales
Sales staff
Sales staff was very knowledgeable and courteous.
Recommended

RL
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Robert L.
Chattanooga, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
verified customerVerified Customer
Category: Sales
Friendly employees
Everyone I talked to at the dealership was helpful, insightful and friendly.
Recommended

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