business image

Genesis Of Colorado Springs

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
80
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(719) 867-6700
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
1540 Auto Mall Loop Colorado Springs, CO 80920
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 Reviews)

BK
gravatar
Barton K.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Sales
Genesis of Colorado Springs
This was the best experience I have ever had in purchasing a vehicle. Bobby, the salesman, was very helpful and kept me up to date as to when the vehicle would arrive. There were no hidden fees or pressure to purchase add ons. I could not be more pleased with the experience.
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 02/09/2022 08:54 AM

Good Morning Barton
  Thank you for the 5 star review you gave us when you purchaed ypur Genesis GV70.  We are so glad your experience was a positive one.  I will make sure Bobby receives your compliments.  If I can answer any questions or be of any help please email me or give me a call.  Have a great day and enjoy your new GV70!

Kathy Ewing
Customer Relations Manager
719-867-6664

DD
gravatar
David D.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Sales
Sales personnel were professional and friendly. They were knowledgeable about the vehicle.
I thought the dealer add on was excessive for a brand new, unproven model
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 11/23/2021 10:33 AM

Good Morning David
  Thank you for the 5 star review you gave us when you purchased your Genesis GV70.  Your feed back is very important to our dealership.  If I can answer any questions or be of any help please email me or give me a call.  Have a super day and enjoy your new GV70!

Kathy Ewing
Customer Relations Manager
719-867-6664

KE
gravatar
Karen E.
Peyton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customerVerified Customer
10
Category: Sales
Loving my new Genesis GV80
The entire staff at Genesis of Colorado Springs was extremely friendly, knowledgeable, and made the ease of buying a new car stress free. Bobby is extremely knowledgeable about the vehicle and took the time to walk me through and show me every aspect of the car. I am loving my new Genesis GV80. The entire experience was positive from start to finish. I would highly recommend Genesis of Colorado Springs if you are looking to buy a new car. They are very detailed, transparent, and don't make you feel pressured like other dealerships do.
JEFF M. from Genesis Of Colorado Springs responded on 10/25/2021 08:32 AM

I would like to thank you for your kind words. 

KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 10/25/2021 10:00 AM

Good Morning Karen
  Thank you for the 5 star review you gave us when you purchased your Genesis GV80.  When our customers leave happy, that makes us happy.  If i can answer any questions or be of any help with your new car please give me a call.  Have a wonderful day and enjoy your new GV80!

Kathy Ewing
Customer Relations Manager
719-867-6664

TC
gravatar
Theodore C.
Longmont, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Sales
great service and all clearly explained
great job by salesman and finance department . everything clearly explained
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 10/13/2021 09:45 AM

Good Morning Theodore
  Thank you for the 5 star review you gave us when you purchased your Genesis GV80.  We always appreciate positive feed back from our customers.  If I can answer any questions or be of any help please email me or give me a call.  Have a great day and enjoy your new GV80!

Kathy Ewing
Customer Relations Manager
719-867-6664

SM
gravatar
Shawn M.
Woodland Park, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customerVerified Customer
10
Category: Sales
New genesis purchase
The car is phenomenal… it’s a 2022 genesis g70 launch edition and all the dealer staff were more than accommodating and friendly. Kelbe and Jeff were excellent
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 08/12/2021 11:31 AM

Hi Shawn
  Thank you for the 5 star review you gave us when you purchased your Genesis G70.  We always appreciate positive feed back from our customers.  If I can answer any questions or be of any help please give me a call.  Have a super afternoon and enjoy your new G70!

Kathy Ewing
Customer Relations Manager
719-867-6664

TK
gravatar
Tammy K.
Woodland Park, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
verified customerVerified Customer
Category: Sales
My new 2022vG70
Surprised at the quality of this car. Very satisfied.
Recommended
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 07/12/2021 11:18 AM

Hi Tammy
  Thank you for the 5 star review you gave us when you purchased youy 2022 G70.  We know your time is valuable and we appreciate your feed back.  Your feed back will help us improve in the future.  If I can answer any questions or be of any help please give me a call.  Have a wonderful day and enjoy your new G70!

Kathy Ewing
Customer Relations Manager
719-867-6664

CO
gravatar
Chike O.
Pueblo West, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
verified customerVerified Customer
Category: Sales
very nice experience
The staff involved in the transaction were superb. Mr. Bobby was excellent and knowledgeable about the vehicle.
Mr. Alex was professional , detailed and transparent.
The experience was generally very positive , as these things go!
Recommended
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 07/12/2021 11:13 AM

Chike
  Thank you for the 5 star review you gave us when you purchased your 2021 GV80.  We know your time is valuable and we appreciate your feed back.  Our dealership was scheduled for a remodel in 2020 but when Covid hit it was pushed back to the end of this year.  Hopefully this will remedy some of your concerns.  If you would like to discuss the other issues you had please call me or our General Manager, Jeff Mattingley at 719-867-6703.  Have a super afternoon and enjoy your new GV80!

Kathy Ewing
Customer Relations Manager
719-867-6664

AZ
gravatar
Andrew Z.
Dacono, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2021
verified customerVerified Customer
Category: Sales
Helpful staff
Bobby was very helpful in getting me the exact car I wanted. Everything was made very easy and I would highly recommend them to anyone looking for a new car.
Recommended
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 07/07/2021 09:03 AM

Hi Andrew
  Thank you for the 4 star review you gave us when you purchased your G-70.  We appreciate your feed back as this is how we improve our business in the future.  If I can answer any questions or be of any help please give me a call.  Have a super day and enjoy your new G-70!

Kathy Ewing
Customer Relations Manager
719-867-6664

CH
gravatar
Christina H.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2021
verified customerVerified Customer
Category: Sales
Service and utmost care for clients
The Gen Manager Jeff, and Greg Sabias in Service
Recommended
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 02/03/2021 01:33 PM

Christina
  Thank you for the awesome review!  I hope you are enjoying your Genesis GV80!  If I can be of assistance in any way, please give me a call.

Kathy Ewing
Customer Relations Manager
719-867-6664

NW
gravatar
Norman W.
Fountain, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customerVerified Customer
Category: Sales
First Genesis
Very good experience at the dealership.
Recommended
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 02/03/2021 01:48 PM

Norman
  Thank you for the great review.  We always appreciate positive feed back from our customers.  I hope you are enjoying your Genesis G70!  If I can answer any questions please give me a call!

Kathy Ewing
Customer Relations Manager
719-867-6664

DA
gravatar
Donald A.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customerVerified Customer
Category: Sales
New Standard of Luxury
I love this vehicle, I've driven many luxury vehicles and this tops them all. Genesis advocate for life!
Recommended

DB
gravatar
Dennis B.
Woodland Park, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
verified customerVerified Customer
Category: Sales
Great Experience
Victor Grandmaiter was our salesman and what a great experience to work with him. I like the fact it was never pressure filled and we got a very good deal on a sweet Genesis G70. Will definitely give this dealership consideration on any future vehicle.
Recommended

CB
gravatar
Corey B.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
verified customerVerified Customer
Category: Sales
Fantastic Leasing Experience
I cannot say enough good things about Genesis of Colorado Springs, specifically Jeff Mattingley & Chris Sneed. They went above and beyond to make the whole experience a very positive one. As for the vehicle, I love it! Genesis is putting out a truly amazing product, the car is so much fun to drive! Will be back, will lease again, very impressed!
Recommended

DH
gravatar
Dennis H.
Longmont, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2019
verified customerVerified Customer
Category: Sales
Pleasant working with staff
It was a good experience working with the staff of Phil Long Genesis. Especially nice was the benefit of delivery of the new car, a great and necessary convenience since my wife is not comfortable driving in metro traffic. In, addition, is was delivered in inclimate weather. I had called to cancel due to the weather but the delivery was already enroute.
Recommended

IF
gravatar
Ingrid F.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
verified customerVerified Customer
Category: Sales
Great sales and service
The sales and service personnel at this dealership is very courteous and helpful hour Our purchase experience was a very good one and we would definitely recommend this dealership to anyone in the market for a Genesis.
Recommended

Displaying Review 1 - 15 of 16 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.