business image

Genesis Of Corona

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(116 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
15
Total ReScores
5.0
ReScore Average
87
Net Promoter Score ®

Business Details

Contact
(951) 271-3333
No Business Hours Provided

Business Hours

* No Time Zone Provided
2525 Wardlow Road Corona, CA 92882
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(116 Reviews)

PF
gravatar
Peter F.
Fullerton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2024
10
Category: Sales
Great experience!
We found the car we wanted on the internet. So we made an appointment with Eric Dance to see it. When we got there, someone had put a deposit on the car just before we got there. So, Eric found us another used Genesis GV70 with
more features that had not been advertised yet. We negotiated a good price and took it home the same day. Great GM in Pat and great finance guy in Scott; of course honest and knowledgeable sales representative in Eric!

TW
gravatar
Tish W.
Menifee, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2023
0
Category: Sales
Service department
Good morning I am sending this to you for some help please.  MY husband took my Genesis in yesterday for it's first service since I bought it.  When he arrived to pick it up once it was finished he was escorted to the back lot of the dealership with a gal to get my car. She was using the clicker to locate my car as she didn't know where it was. Was my car was located it was in so tightly next to other cars that she had direct my husband as he navigated to get my car out of the tight spot. In doing so he hit the car next to him and scratched both cars. The gal said they would buff the other car put but nothing about mine. My husband left sick to his stomach with what happened and the experience he had and the fact that he had scratched both cars. He was then was called back to the dealership so he turned around. Once he returned home and explained what happened I called Mayra Trujillo to express my concerns and the need for them to fix my car. Never have I ever gone to have my car serviced at a dealership and it wasn't pulled up for me once I saw the cashier.  I don't know why my husband had to retrieve the the car his self especially at a luxury car dealership. When I was talking with Mayra she advised me that they called the police and made a report and never told my husband they were doing so. She also told me that the car was out front waiting when it was not. She said she would have to look at the camera's to see what happened as if I would lie about such a thing. She was extremely rude and argumentative with me and a very difficult person to deal with. She is definitely lacking customer service. I went to Yelp to read reviews and sure enough there were 4 or 5 about the same experience with Mayra. I would like my car fixed by Genesis as my husband should have never had to go to the back lot to get my car. That is not service and definitely not valet service or concierge service as this is considered a luxury brand. I would appreciate anything you can do to help me get my car fixed and maybe someone can fix the Mayra problem as she is only making the Corona dealership look incredibly bad. I appreciate your time and help.


Thank you
Tish Westrup 

BI
gravatar
Benjamin I.
Rancho Mirage, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
verified customerVerified Customer
9
Category: Sales
Prompt and courteous service.
Prompt and courteous service
FRED J K. from Genesis Of Corona responded on 02/24/2022 10:06 AM

Hi Ben,

Just wanted to thank you again for your business! Hope you & your family are enjoying the GV80! Please let us know if we can assist with anything.

Best,

Patrick

Patrick Brady
Genesis Brand Manager
Genesis of Corona


MK
gravatar
Mike K.
Corona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Sales
The end of Luxury vehicle
The service was great and easy to work with. Paperwork was super fast. The sales person Dana was super helpful and full of knowledge. I am going back for my wife’s car soon.
FRED J K. from Genesis Of Corona responded on 02/02/2022 04:47 PM

Hi Mike,

Thank you again for your business & kind words. Hope you & your family are enjoying the GV80! Please let us know if we can assit with anything.

Best,

Patrick

Patrick Brady
Genesis Brand Manager
Genesis of Corona


HS
gravatar
Harrison S.
Glendora, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
10
Category: Sales
G80
Salesman Dana Clayton stood out among all sales personnel at over one dozen dealerships as informed helpful understanding. Pat was also very helpful.
FRED J K. from Genesis Of Corona responded on 01/28/2022 02:45 PM

Hi Harrison,

Thank you again for your business & kind words. Hope you both are enjoying the G80! Please let us know if we can assist with anything.

Best,

Patrick

Patrick Brady
Genesis Brand Manager
Genesis of Corona


LS
gravatar
Lieu S.
Huntington Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Sales
Quick and Easy
Highly recommend Genesis of Corona for your next car. The sales manager made the process easy to conduct all transactions remotely. They even delivered the vehicle to my home at a time that was convenient for me. They went through all the car features and left their contact information for any additional questions. They were upfront about dealer add-ons and were priced competitively compared to other Genesis dealerships despite the low inventory.
FRED J K. from Genesis Of Corona responded on 01/27/2022 02:44 PM

Hi Lieu,

Thank you again for your business & kind words. Hope you & your family are enjoying the GV80! Please let us know if we can assist with anything.

Best,

Patrick

Patrick Brady
Genesis Brand Manager
Genesis of Corona


RW
gravatar
Rudolph W.
Inglewood, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
10
Category: Sales
Excellent
Customer service and sales staff are excellent

RB
gravatar
Ramoncito B.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Sales
Best experience
Best experience ever.
FRED J K. from Genesis Of Corona responded on 01/12/2022 10:30 AM

Hi Ramon,

Thank you again for your business & kind words! Hope you & your family are enjoying the GV80! Please let us know if we can assist with anything.

Best,

Patrick

Patrick Brady
Genesis Brand Manager
Genesis of Corona


DP
gravatar
David P.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
verified customerVerified Customer
9
Category: Sales
Get a Gennie
The experience was great! It’ll be even better when they get their new facility! Very knowledgeable, and not pushy at all. The vehicle is gorgeous. I’m very happy with my experience.
FRED J K. from Genesis Of Corona responded on 01/12/2022 10:17 AM

Hi David,

Thank you again for your business & kind words! Were very excited to move to our new facility (hopefully Dec 2022) - please let us know if we can assist with anything.

Best,

Patrick

Patrick Brady
Genesis Brand Manager
Genesis of Corona


AG
gravatar
Anthony G.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Sales
Very good service
Super easy, got everything done right away, Pat the GM was extremely helpful and made sure everything was done right.
FRED J K. from Genesis Of Corona responded on 01/12/2022 09:39 AM

Hi Anthony,

Thank you again for your business & kind words! Hope your enjoying the G70! Please let us know if we can assist with anything.

Best,

Patrick 

Patrick Brady
Genesis General Manager
Genesis of Corona


MF
gravatar
Mary F.
Palm Springs, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Sales
Fantastic Experience
Roman Sobolkine was amazing from the first phone call - he actually located a difficult-to-find car at another dealership in ONE DAY. He is very committed to returning calls and providing photo's and explaining features of a car I never actually laid eyes on. A real professional and a real pleasure to deal with!

Simir Roufaeil was fantastic in getting all of the contracts together (including a FedEx to Toronto over Christmas) and patiently answering all of my detailed contract/warrenty questions as this is the first time I have every purchased a car in California. He came into the office on his day off to get copies sent to me for review! Incredible dedication. What a great team-thank you for everything
FRED J K. from Genesis Of Corona responded on 01/05/2022 03:00 PM

Hi Mary,

Thank you again for your business & kind words! Hope you & your family are enjoying the GV70! Please let us know if we can assist with anything. Happy New Year!


Best,

Patrick

Patrick Brady
Genesis General Manager
Genesis of Corona


TA
gravatar
Thomas A.
California City, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customerVerified Customer
8
Category: Sales
Great final purchase experience
Rene and Christian were great, no pressure salesmen.
FRED J K. from Genesis Of Corona responded on 01/01/2022 12:00 PM

Hi Tom,

Thank you again for your business! Hope you & your family are enjoying the GV70! Please let us know if we can assit with anything - Happy New Year!

Best,

Patrick

Patrick Brady
Genesis General Manager
Genesis of Corona


JA
gravatar
Jack A.
Hemet, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/30/2021
verified customerVerified Customer
10
Category: Sales
Love genesis
We love our new car it has amazing features.. much recomended ♥️
FRED J K. from Genesis Of Corona responded on 12/30/2021 10:37 AM

Hi Jack,

Thank you again for your business! Hope your enjoying the GV70! Please let us know if we can assist with anything. Happy Holidays!

Best,

Patrick

Patrick Brady
Genesis Brand Manager
Genesis of Corona


PR
gravatar
Philip R.
Yorba Linda, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Roman made the process easy/excellent!
Roman was excellent, from contacting him before we visited, to setting up a time to visit. He made it easy and a great experience. Got us the car we wanted GV70 and made the process a good one that we will recommend to anyone.
FRED J K. from Genesis Of Corona responded on 12/30/2021 10:25 AM

Hi Philip,

Thank you again for your business! Hope you are enjoying the GV70! Please let us know if we can assist with anything. Happy Holidays!

Best,

Patrick

Patrick Brady
Genesis Brand Manager
Genesis of Corona


RL
gravatar
Rhonda L.
Jurupa Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Dana was very professional when we were buying our Genesis. He did not pressure us at all and negotiated with us on our trade in. He had a lot of knowledge about all of the technology on the car. We would highly recommend using him and the Genesis of Corona dealership.
FRED J K. from Genesis Of Corona responded on 12/27/2021 10:05 AM

Hi Rhonda,

Thank you again for your business & kind words! Hope you & you're family are enjoying the GV70! Please let us know if we can assist with anything. Happy Holidays!

Best,

Patrick

Patrick Brady
Genesis Brand Manager
Genesis of Corona


Displaying Review 1 - 15 of 117 in total
Businesses Near You
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(352 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(681 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(19 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,030 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,659 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.