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Genesis Of Denton

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

Contact
(940) 243-6200
No Business Hours Provided

Business Hours

* No Time Zone Provided
4011 South I 35 E Denton, TX 76210
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 Reviews)

FW
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Freddi W.
Oklahoma City, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2022
10
Category: Sales
Worth the wait!
We began the search for a GV80 over two years ago to no avail, until we connected with Gabriel Rich last October. We were very specific about the vehicle we wanted, and once he had one we could see, he called and we made the drive to Denton from OKC to be sure it was the combination we were looking for, and it was! This vehicle was already promised to a customer in another state, so we placed a small deposit down, our vehicle was ordered and the long wait began! However, Gabriel was excellent in keeping us informed when he had information, but more than that he was always gracious and kind when I would just call to inquire about a status update! Fourteen months later, he called to say the vehicle was on the premises! Must say it was a bit surreal after such a long time, but we are thrilled with the GV80! Gabriel is extremely knowledgeable about the GV80 and spent plenty of time “delivering” the car. Moreover, dealing with Gabriel and Genesis of Denton, was the most pleasant experience of purchasing a car we’ve ever had! I can honestly say, we will be back when the time for another vehicle arises!

MW
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MICHAEL W.
Mc Kinney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
10
Category: Sales
GREAT EXPERIENCE! FRIENDLY, HONEST, & EASY TO WORK WITH!
It was refreshing to find a dealership where you were treated like family. No pressure on the initial call and no pressure during our purchase. Everyone was very professional, friendly, helpful and knowledgeable. Our salesman Beau was very knowledgeable and a pleasure to work with. We could tell that he enjoys helping people. We love our 2022 GV80!!! We will be recommending Genesis of Denton to all of our family and friends!
Sincerely,
Mike W

AH
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Andreas H.
Lucas, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
verified customerVerified Customer
9
Category: Sales
Good experience in the showroom
Personnel was professional and friendly. Features of car were extensively reviewed. Process of purchasing was streamlined and timely. Overall positive experience.
Mike B. from Genesis Of Denton responded on 02/14/2022 09:08 AM

Hello Andreas  I want to thank you for your purchase of your 2022 G90. We will be reaching out to you shortly to answer any questions you have about the features or concerns. Thanks again Mike Barham sales mgr


AD
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Angelina D.
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Sales
Best place to buy a car
This is the second car I bought from Eckert Genesis in Denton. I will absolutely return. They made the process easy, pleasant and fast. They told me what they would offer on my trade-in, they delivered what they promised, and it was quick. I went to other Genesis dealerships in Plano and did not have the same experience. Eckert Genesis of Denton is the best highly recommend going there..

OG
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Olayinka G.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Sales
Gv70
Awesome car buying experience

TB
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Terry B.
Frisco, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/23/2021
verified customerVerified Customer
6
Category: Sales
Acceptable
Financing problems.
Mike B. from Genesis Of Denton responded on 11/30/2021 11:22 AM

Hello Terry I would like to reach out to you in regards to the banking transaction. Thank you Mike Barham sales mgr 940-243-6212


LM
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Lezlie M.
Lake Kiowa, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Sales
Great experience!
Love my new Genesis and had a great buying experience.

JM
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John M.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
9
Category: Sales
Matt is great and I'm super impressed with my Genesis GV70
There are too many great things to say about the GV70. I'm used to paying much more for this much car. So far I couldn't be more pleased.

Matt and the dealership were great. I'd start with them next time I am in the market for a Genesis.

AR
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A R.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
10
Category: Sales
Outstanding
Tony Hung was outstanding with the purchase of this beautiful GV70. Tony treated us like family during the entire process. The financial department was great as well. Thanks guys for the hospitality. Well done!

PR
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Phillip R.
Saginaw, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customerVerified Customer
10
Category: Sales
Great service Genesis.
Genesis of Denton was exceptional during the purchase of my GV70. Sales and the financial department were time sensitive and provided great guidance with the layout of the vehicle.

KK
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Konrad K.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Category: Sales
GV 89
Best looking SUV on the market. Great fit and finish. Just beautiful.

AO
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Andrew O.
Coppell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customerVerified Customer
10
Category: Sales
Thank you genesis of denton
I have bought GV80. Bo is very very good salesperson and good deal and good service realy realy. They will Give you very good deal. It'll be guaranteed.
Jeffrey M E. from Genesis Of Denton responded on 10/01/2021 05:14 AM

Thank you for your 5 Star survey. We look forward to serving you in the future!

Happy Driving,
Jeff Eckert


ST
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Stormie T.
Frisco, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
verified customerVerified Customer
10
Category: Sales
LOVE my 2022 Genesis G70
Matt was awesome at replying quick by text/phone answering all my questions. I had been to another dealership, and did not have a great experience due to lack of knowledge of the vehicles. I called and spoke with Matt at the Denton location, and quickly realized that’s where I needed to be. My husband and I also loved that he was very personable, as well as knowledgeable. I highly recommend him to anyone, and will return to him when/if it’s time to get a new car. He definitely made it a quick and easy experience!

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
10
Category: Sales
Loved my experience
Matt was awesome at replying quick by text/phone answering all my questions. I had been to another dealership, and did not have a great experience due to lack of knowledge of the vehicles. I called and spoke with Matt at the Denton location, and quickly realized that’s where I needed to be. My husband and I also loved that he was very personable, as well as knowledgeable. I highly recommend him to anyone, and will return to him when/if it’s time to get a new car. He definitely made it a quick and easy experience!
On a sidenote, don’t turn down the gap insurance even if you have other options for it. The finance department does not take that lightly.
Jeffrey M E. from Genesis Of Denton responded on 08/17/2021 08:09 AM

Thank you for your 4 star survey. While 4 stars is good at Genesis of Denton we strive for 5 stars. I will be raching out to you shortly to discuss your experience.  Your satisfaction is our highest priority. 
Happy Driving,
Jeff Eckert

Jeffrey M E. from Genesis Of Denton responded on 08/18/2021 10:52 AM

Thank you for your 5 star re-score. We value your feedback and will use it to improve. We look forward to serving you in the future. 
Happy Driving,
Jeff Eckert


DG
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Darren G.
Irving, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customerVerified Customer
10
Category: Sales
Love my experience
The experience was fast and hassle free. Toby was great! I expected to spend my entire day at the dealership. However it was quick! I would definitely recommend over other genesis dealerships in the area
Jeffrey M E. from Genesis Of Denton responded on 08/11/2021 07:18 AM

Thank you for your 5 star survey.  Our goal is to create and deliver personalized and extraordinary experiences. I am delighted you enjoyed your Genesis purchase. We look forward to serving you in the future!  
Happy Driving,
Jeff Eckert


TW
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Tim W.
Decatur, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
10
Category: Sales
GV80 prestige purchase
Our purchase experience was awesome. Matt our sales rep was super friendly and very knowledgeable on the GV80 SUV. From the deal to the finance office we were in and out super fast. I would definitely recommend Genesis of Denton for your next purchase. Thx again the wife and I love the car!
Jeffrey M E. from Genesis Of Denton responded on 08/10/2021 09:56 AM

Thank you for your 5 Star review. Matt's language and behavior express the soul of Genesis. Welcome to the Genesis of Denton family. We look forward to serving you in the future.

Happy Driving,
Jeff Eckert

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