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Genesis Of Downtown Nashville

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(8 Reviews)
-67
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores
5.0
ReScore Average
-67
Net Promoter Score ®

Business Details

Contact
(270) 783-8080
No Business Hours Provided

Business Hours

* No Time Zone Provided
1512 Broadway Nashville, TN 37203
Sales Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(8 Reviews)

DM
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Dottie M.
Henderson, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2023
0
Category: Sales
Service sucks!
I purchased my GV80 4/23. Was promised a loaner car when I brought my car in for service.

I have tried for 2 months to get a manager to return a phone call. My car at 6000k miles has issues, tires also wearing prematurely. I called for service and they will not schedule a loaner without manager approval. I’ve left several messages and email for loaner request with no manager response. I had to make an appointment being located 2 hours away with no loaner. My appointment could not be scheduled less than 6 weeks out.

Poor service, customer service and response time. I will NEVER Purchase another Genesis.

DM
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Dottie M.
Henderson, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2023
0
Category: Sales
Customer SERVICE SUCKS
I purchased my GV80 4/23. Was promised a loaner car when I brought my car in for service.

I have tried for 2 months to get a manager to return a phone call. My car at 6000k miles has issues, tires also wearing prematurely. I called for service and they will not schedule a loaner without manager approval. I’ve left several messages and email for loaner request with no manager response. I had to make an appointment being located 2 hours away with no loaner. My appointment could not be scheduled less than 6 weeks out.

Poor service, customer service and response time. I will NEVER Purchase another Genesis.

RM
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Ronald M.
Nashville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
8
Category: Sales
A Genesis experience
My second Genesis bought from this dealer. Love the salesman. Hope the service department improves. Location is great.
Timothy K., General Manager from Genesis Of Downtown Nashville responded on 11/27/2021 07:16 AM

Ronald, Thank you for such a great survey. We really appreciate you and your business!!!!


MS
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Mitchell S.
Clarksville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customerVerified Customer
Category: Sales
Amazing Service!!!!
Thanks to the team at Downtown Hyundai I am now a proud owner of my dream vehicle…a 2021 Genesis GV80! The experience was amazing as their professionalism, customer service, and patience puts them head above shoulders. What I liked more than anything is that they operated as a unit. The team of Johnny V, Bob, Karl, Mike…and various employee smiles/light conversations made this experience pleasurable and fun!
Recommended

DN
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Daniel N.
Smyrna, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2021
verified customerVerified Customer
Category: Sales
We had a great experience at Genesis Downtown
We had a great experience at Genesis downtown. Terry the salesman was great we love are SUV
Recommended

SY
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Set Y.
Nashville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Sales
so far so good
Sales team are great but a big NO NO to the service department!!!!
Recommended

GB
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Guy B.
Nashville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2021
verified customerVerified Customer
Category: Sales
Great experience, great car.
I had a great experience at Genesis Of Downtown Nashville. No pressure very helpful all the way around. Love my GV80.
Recommended

MR
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Michael R.
Plano, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2020
verified customerVerified Customer
Category: Sales
Nice staff
Nice staff poor facility
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