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Genesis Of Eastern Shore

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(16 Reviews)
67
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
67
Net Promoter Score ®

Business Details

Contact
(251) 626-6363
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
29736 Frederick Boulevard Daphne, AL 36526
Sales Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(16 Reviews)

MK
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Michael K.
Fairhope, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
verified customerVerified Customer
10
Category: Sales
Michael J
After 3+ years driving and maintaining my G90 2018 bought at Genesis Eastern Shore I have been so satisfied and cared for so well by Jonathon's fine service department there that I bought a new 2022 G90.
The genesis is a great automobile and I do like every safety feature that it provides for an older guy like me.

JS
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Jim S.
Gulf Shores, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/20/2021
0
Category: Sales
Poor service and follow up
We have a 2019 Genesis 80. We received a factory recall, and have attempted to have it serviced twice. We scheduled in mid-July and they cancelled but were rescheduled again Saturday August 21st. They were to come pick up the car and return it when finished. We called this morning, Friday (8/20) and informed they couldn’t do it. They never bothered to call us that they canceled our service call. We do know they have had staffing issues due to COVID-19.
The receptionist needs to be trained or find another job, she is very rude and has limited customer service skills.
The service manager is frustrated and apparently has limit staff, the GM won’t return calls.
Our Genesis is a nice car, the dealership in general is poor beyond their products.
We have had issues prior to this and did have the GM involved where he was to provide follow, never heard back but was able to fix the issue via the Genesis forum.

MC
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Melvin C.
Mobile, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customerVerified Customer
Category: Sales
Mel C
If you’re looking for a great car and a responsible deal I suggest you look up Eastern shore Genesis great people great produce all by friendly service and staff
Recommended

DB
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Deborah B.
Fairhope, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
verified customerVerified Customer
Category: Sales
If you are shopping for a 2021 Genesis GV80...visit Genesis of Eastern Shore.
2021 Genesis GV80 at Genesis of Eastern Shore is a amazing SUV. The sales staff was great to deal with. If you are in the market for a new SUV.....so worth test driving this amazing SUV.
Recommended

MR
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Michael R.
Hitchcock, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customerVerified Customer
Category: Sales
Experience
The level of knowledge of the salesman are outstanding! Answered my questions and was able to show me all the functions of my G70.
Recommended

JR
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Jorge R.
Pensacola, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2020
verified customerVerified Customer
Category: Sales
5 star
The whole buying experience went very smooth. I’m happy with the deal that I got from them.
Recommended

SG
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Sarah G.
Robertsdale, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customerVerified Customer
Category: Sales
Friendly Staff
Everyone was so friendly and eager to help!
Recommended

MF
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Michael F.
Lillian, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
verified customerVerified Customer
Category: Sales
Service is the best.
We have been buying cars at Eastern Shore for 11 years and have never been disappointed. Both Woody and Jonathan are professional and friendly. We would deal with either again in the future and know we were being treated fairly. However what makes Eastern shore the best is it's first class service department led by the service manager, Jonathan Cutler. I have owned cars for over 50 years and can honestly say Eastern Shore's service is the best. Fast, accurate, helpful, and reasonable in cost each and every time we visit.
Recommended

RL
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Robert L.
Orange Beach, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
verified customerVerified Customer
Category: Sales
Great experience
Great experience
Recommended

HJ
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Hoover J.
Daphne, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
verified customerVerified Customer
Category: Sales
Amazing
It was an amazing experience
Recommended
Employees worked with

JD
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Joshua D.
Mobile, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
verified customerVerified Customer
Category: Sales
Easy
Buying a Genesis was an easy process. Thank you to the team at ES Genesis
Recommended

JS
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James S.
Gulf Shores, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customerVerified Customer
Category: Sales
Class Act
Just overall great experience and outstanding facility
Recommended
Employees worked with

HB
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Hyatt B.
Fairhope, AL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2019
verified customerVerified Customer
Category: Sales
G70
Car looks/drives good, just lacks some basic features I was expecting to be included. Also. At 630 miles right front plastic bumper came loose, not a good sign; somewhat disappointed with this car
Not Recommended
JENN B. from Genesis Of Eastern Shore responded on 09/02/2019 09:01 AM

Billy, 

Good morning. We are sorry to hear that you are not please with the vehicle you purchased. What features and options were you looking for in the vehicle? We would be glad to have our Service Department take a look and find out why your bumper may have come loose. Please give me a call or send me an email directly and I will be glad to assist in anyway I can. 

Jenn Batrez
Internet Sales Manager
251-626-6363 ext 2702
jbatrez@seamauto.com

Employees worked with

MC
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Mona C.
Gulf Shores, AL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/09/2019
verified customerVerified Customer
Category: Sales
Lack of vehicle knowledge. Communication between employees.
I believe the salesperson should know their vehicles from bumper to bumper and be able show the customer . There should be better communication between the employees . (If a salesman promises something the company should stand behind them )
Not Recommended

MM
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Michael M.
Foley, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2019
verified customerVerified Customer
Category: Sales
used car dealership
be careful on price
Not Recommended

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