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Genesis Of Freehold

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(56 Reviews)
74
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
10
Total ReScores
4.9
ReScore Average
74
Net Promoter Score ®

Business Details

Categories
Contact
(732) 625-1200
No Business Hours Provided

Business Hours

* No Time Zone Provided
4065 Rt 9 Freehold, NJ 07728
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(56 Reviews)

PG
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Peter G.
Freehold, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
10
Category: Service
5th Genesis purchased at Freehold Genesis
My wife and I just got our 5th Genesis and once again experienced excellent and easy going sales experience with Ryan Cummings

RP
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Robert P.
Red Bank, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Service
Genesis GV70.
The service, I received from the Service Manager David was exceptional. They identified the problem quickly as the transmission (needed to be replaced). At this point I became concerned.
A new car with less than three thousand miles needed to have a new transmission installed. David gave me an estimated time of repair of approximately 3 - 4 weeks.
The only issue I had with the process was giving me a loaner vehicle which was not a Genesis. I have been a Mercedes owner for a very long time and when service was required on my vehicle, I always received a like size type of a Mercedes as a loaner.
The Genesis GV 70 is beautiful and performs as well as if not better than the top-rated Mercedes.
Terrance, the Service Manager of Genesis Freehold as well as Brianna my case (#19407958) representative for Genesis were terrific with the follow up details of my case.
One of my concerns was with all the Technology in this vehicle there was no indication that the transmission had issues.
In closing, I am fully satisfied with the service received from the Dealer as well as Genesis Headquarters. Hopefully the transmission problem, was just an unusual situation.
JEFFREY H., Service Director from Genesis Of Freehold responded on 03/25/2022 01:50 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

ST
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Steve T.
Howell, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Service
Service Dept.
Service department is excellent. I've dealt with both Dave and Nick both were Friendly -Professional.Waiting time was very reasonable for completed service.
JEFFREY H., Service Director from Genesis Of Freehold responded on 02/23/2022 02:27 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

RM
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Robert M.
South Amboy, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
verified customerVerified Customer
10
Category: Service
Excellent
Very happy I purchased a Genesis the product is great service is excellent overall great experience!
JEFFREY H., Service Director from Genesis Of Freehold responded on 02/23/2022 02:26 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

JV
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James V.
Neptune, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
9
Category: Service
ENGINE WARNING
Very, very satisfied...A great experience.
Problem resolved. Entire staff friendly.
They made my day after a HORRIBLE
visit to my dealer of purchase.
Service advisor - 100% rating
JEFFREY H., Service Director from Genesis Of Freehold responded on 01/27/2022 04:23 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

Verified Customer
Forked River, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Service
Maintenance done easy
They picked the vehicle up and my house and brought it back. On a snow day.
JEFFREY H., Service Director from Genesis Of Freehold responded on 01/16/2022 04:38 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

TV
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Todd V.
Freehold, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
10
Category: Service
Professional and Efficient
Bill Kanter is one of the Nicest, Professional and Kindest Person!! Any time I speak with Bill he is Always the same Nice and Professional Guy working There!! Freehold Hyundai and Genesis has a Great staff in both sales and service!! They have always treated me like a person and respectful not just a number!!
JEFFREY H., Service Director from Genesis Of Freehold responded on 01/07/2022 07:30 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

BD
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Brian D.
Matawan, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Service
Satisfaction
this is my fourth Genesis from Freehold Genesis. This fact alone says it all. There are many other Genesis dealers after my business . The quality of the service and sales department are second to none
JEFFREY H., Service Director from Genesis Of Freehold responded on 01/07/2022 07:30 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

AM
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Alan M.
Jackson, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Service
alan m.
survey way too long
JEFFREY H., Service Director from Genesis Of Freehold responded on 12/17/2021 09:37 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

RW
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Richard W.
Lakehurst, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customerVerified Customer
10
Category: Service
Excellent service top to bottom from
The concierge driver was impeccable great personality attentive on time clean very considerate
JEFFREY H., Service Director from Genesis Of Freehold responded on 12/01/2021 06:54 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

Verified Customer
Hoboken, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customerVerified Customer
10
Category: Service
Best dealership
Do not take your genesis anywhere else! You will have no problems when your car is in their hands.
JEFFREY H., Service Director from Genesis Of Freehold responded on 12/01/2021 06:54 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

AC
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Alfonso C.
South Amboy, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
verified customerVerified Customer
10
Category: Service
Very Satisfied
Service was very good Return my car clean Service rep was very Professional And courteous
JEFFREY H., Service Director from Genesis Of Freehold responded on 11/14/2021 04:17 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

FR
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Frank R.
Monroe Township, NJ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2021
verified customerVerified Customer
4
Category: Service
Prefer to speak to someone
Call me
JEFFREY H., Service Director from Genesis Of Freehold responded on 09/25/2021 04:00 AM

thank you for your feedback
we will reach out early next week to discuss, our apologies/


Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

AC
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Alfonso C.
South Amboy, NJ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/19/2021
verified customerVerified Customer
6
Category: Service
Problem not solved
The problem was not solved still waiting for someone to get back to me about this issue
JEFFREY H., Service Director from Genesis Of Freehold responded on 08/20/2021 04:39 AM

thank you for your feedback and i'm sorry for this inconvenience...
i am currently away and don't have a full understanding of the concern so i am forwarding to my staff for their review...
thank you again and hopefully we can get a better understanding here...
apologies...


Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

PN
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Paul N.
Toms River, NJ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/17/2021
verified customerVerified Customer
3
Category: Service
Took too long to correct original problem
Took way too long to correct the issue
JEFFREY H., Service Director from Genesis Of Freehold responded on 08/18/2021 04:55 AM

thank you for your feedback and i apologize for any inconveniences...
our intent obviously is to correct issues as quick and efficiently as we can, i'm sorry that's not what happened here
i am currently away and will forward to my staff for review and more then likely reach out to discuss...
thank you again


Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
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