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Genesis Of Glendale

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)
65
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
65
Net Promoter Score ®

Business Details

Contact
(818) 243-4110
No Business Hours Provided

Business Hours

* No Time Zone Provided
411 South Brand Blvd Glendale, CA 91204
Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)

JN
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jaime n.
Reseda, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/16/2024
0
Category: Sales
worst service you could possibly receive.
They make excuses for making any mistakes and don't care about the customer.
I'm trying to sell my car now. I makes me sick owning a car that has dealerships that treat customers so poorly. They lie, make excuses and after waiting 20min to receive my car it had writing all over the front window. they guy says hold on I need to clean it. after waiting for 20 min I couldn't beleve they didn't clean it first before bringing it to me. worst service I ever experienced.

KG
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Kimberly G.
Palmdale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Sales
Great customer service
Great customer service was quick and easy.

BV
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Beatrice V.
Phoenix, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2022
verified customerVerified Customer
0
Category: Sales
Customer Service
I purchased a car in California to be registered in Arizona. Sales staff said this was no problem. I would be given a one way, one day permit that would allow me to drive to Arizona and go directly to MVD. Upon arriving I was told I had no MSO. Upon calling the dealership, they acknowledged that they knew I did not have it. However, the would not send it to me for ten days. I told them that I would try to get my money back and they could come get their car. The owner finally called and said he would send the paperwork by Fedex the next day. I lost 6 days, drove to Arizona for nothing and had to complain everyday to get the problem fixed.

AG
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Angel G.
Torrance, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
verified customerVerified Customer
10
Category: Sales
Effective and straightforward transaction. I am very pleased with the car and dealership.
I found the color combination I wanted at Genesis of Glendale. This was very important to me, and I drove from Torrance to Glendale for this reason. Little did I know I was going to find the great level of service and readiness of the transaction. The car was impeccable and ready to go, which also added to my satisfaction with the deal.

SS
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Summer S.
Rancho Santa Margarita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
verified customerVerified Customer
Category: Sales
Best Dealership Ever!
We had the best experience with Genesis of Glendale!! Víctor and the entire staff at the dealership are absolutely amazing!! My husband and I could not believe how easy the process was, and we never felt like we were being taken advantage of. They truly care and want to see you drive away in your dream car! I am very grateful to the whole entire team at Genesis of Glendale and will definitely purchase from them again in the future!
Recommended

SM
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Stephen M.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customerVerified Customer
Category: Sales
Best car experience ever.
The folks at Glendale Genesis were professional and friendly and efficient. Very easy to work with. Let us test drive without hassle.
The vehicle itself is magnificent.
Really, I give it the highest recommendation.
Met the owner and he was great and very transparent, honest, and thorough.
Recommended

CD
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Clayton D.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
verified customerVerified Customer
Category: Sales
AMAZING
The staff and the management here really do love there customers and i will be coming back once my lease is over!
Recommended

JD
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Josie D.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Sales
Kameron & Nicolas
These guys tore me away from Audi after being there for 10 years and made me a Genesis customer. Enough said!
Recommended

JS
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Jong S.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020
verified customerVerified Customer
Category: Sales
Building needs some work but was overall satisfied with the service
The dealership definitively needs some work to contend with big names like BMW Mercedes and Lexus. Despite it all, I know that this is just the beginning for Genesis. I also was fortunate to work with an awesome salesman who was not only knowledgable with the Genesis, he had an enjoyable personality too and I would definitely do business with him again.
Recommended

JO
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Juan O.
Lemoore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
verified customerVerified Customer
Category: Sales
Genesis of Glendale Experience
Very easy to deal with!
Recommended

JL
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Joung L.
Valencia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
verified customerVerified Customer
Category: Sales
Excellent Client Service
I will recommend to others and return because of client service.
Recommended

TS
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Tina S.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
verified customerVerified Customer
Category: Sales
G80
Nice car!!
Recommended

KK
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Kyungil K.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2019
verified customerVerified Customer
Category: Sales
The car has good performance. The staff was friendly.
I'm satisfied with my car's performance.
Recommended
AVO M. from Genesis Of Glendale responded on 08/22/2019 10:12 AM

Thank you for the 5 star review!!


AL
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Avi L.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
verified customerVerified Customer
Category: Sales
Best in the Business
These guys are top notch. What an experience. Vidal is a total stud. Straight shooter, honest, and his level of expertise with these cars--and cars in general--is mind blowing. he made the experience memorable. These guys are the real deal. Ask for Vidal or Jason--two of the finest professionals I've ever worked with.
Recommended
AVO M. from Genesis Of Glendale responded on 07/25/2019 09:05 AM

Thank you for the 5 star review!


JP
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Jeff P.
Sherman Oaks, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
verified customerVerified Customer
Category: Sales
Great car, phenomenal leasing experience!
I picked up my brand new G70 about 10 days ago, and could not be happier.
Thank you again to THE MAN, Jason Dillon, who went out of his way to make everything go smoothly. The respect Jason shows for his customer is exemplary. Genesis management: Keep an eye on Jason...he is a true professional and personifies what it is to be a "leader."

Thanks also to Goran (not sure if I spelled that right), who made the ever-painful "paperwork process" quickly.

Also very special thanks to Vidal Fregoso, a young guy who is destined for GREAT things. VIdal is smart, enthusiastic, passionate, detail-oriented, polite and unconditionally respectful. These are all the qualities it takes to be great--and I mean TRULY great. Glendale Genesis execs: you have a gem in Vidal. Keep "coaching him up" and you'll reap the benefits. This young man has "superstar" written all over him.

Thank you again, Genesis of Glendale. I will absolutely send customers your way. You guys are awesome.
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