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Genesis Of Greenwood

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(13 Reviews)
80
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
80
Net Promoter Score ®

Business Details

Contact
(317) 885-9800
No Business Hours Provided

Business Hours

* No Time Zone Provided
1300 Us 31 South Greenwood, IN 46143
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(13 Reviews)

JP
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Joni P.
Greenwood, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2023
0
Category: Sales
Poort Service/Poor Customer Service
In November we took our car in for new tires the day before having to leave for a conference in St Louis. As soon as they were done, I headed out of the parking lot and noticed my low tire light was on. I went back and they stated there was not enough air, so they aired the tire back up. The next day as I got in the car to head to my conference, I noticed the low tire light was on again. I drove to the service department and explained the situation. They sent me to the waiting room. After sitting there for 1 1/2 hours and now late for my conference, I noticed my car was parked in the parking lot. I went to the service desk to inquire and they informed me that they have been busy and yes the car was finished. I asked them what they did and they stated they just aired up the tire. I tried to explain to them that the problem was more than this, but they assured me it was not and sent me on my way. As I was driving to St. Louis, about 1 1/2 hours or so into my trip, I checked my tire reading and I had lost 17lbs of air. I stopped and aired the tire and was able to make it to my destination. I chose to valet park the car and pay additional fees for fear of what would happen. In the meantime, my wife called and spoke with the service manager Tim. He told us to bring the car in as soon as I returned, apologized and also said to call him with any issue. During my trip, I tried to call him as the tire had went completely flat and I wanted to be sure there would be no mechanical issues with the rim since it had set with a flat tire all week. He never returned my call. I had valet air the tire and made the trip back home with stopping and adding air. When we took the car it, we were told that a valve was not sealed and that the tech did not do a proper job by putting the tire in a dunk tank to check it before sending us away with the car. The service manager told us that he was going to speak with the owners about a fair resolution to our issue and wanted to repair the damaged relationship. Two and a half months went by and we received no phone calls. We tried calling and left messages that were not returned. In mid January, we called and asked for his manager. He did call back, checked into the situation and then offered us a choice of $66.00 as as reimbursement for labor or a free oil change. Mind you, we are not out for a big payout, but just asked that they be fair. With the safety issue, the lack of communication or caring, we did not think that this was fair, so we asked to speak with his manager. It has now been over 2 weeks and two voice mails later and Ashley has not bothered to return our phone call. Apparently customer caring and repairing of relationships is not something that this dealership care about. We are soon to be in the market for another vehicle and we did purchase a 2021 Genesis from them, but I do not recommend being involved with this dealership as apparently if they put you in a situation that compromises your safety and jeopardizes a customer relationship, they do not care enough to resolve the issues.

VB
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Virginia B.
Greenwood, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
verified customerVerified Customer
10
Category: Sales
It was very good
Matt, my salesman was easy to talk with and helpful.
KEVIN K. from Genesis Of Greenwood responded on 02/10/2022 01:18 PM

Thank you for your 5-star review! We hope to work with you again in the future!

Sincerely,
Ray Skillman Southside Hyundai


SM
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Shana M.
Mc Cordsville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
10
Category: Sales
Greenwood to the rescue
Very thankful for the prompt great service.
Brittany S. from Genesis Of Greenwood responded on 12/01/2021 01:31 PM

Thank you Shana for your 5-star review! We appreciate you doing business with us and we hope you are enjoying your new G80. Please let us know if there is anything else we can do to assist you.

Sincerely,
Ray Skillman Genesis of Greenwood


NS
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Natalie S.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customerVerified Customer
10
Category: Sales
Painless process from start to finish
Andrew and Walt were exceptional to work with. I drove 100 miles to get my G70 and would do it again! They had everything ready for me when I got there and also drove me to the car rental branch to return the rental car I had after my purchase. I would definitely return if I ever decide to make another purchase and would recommend them to anyone looking for a car.
Brittany S. from Genesis Of Greenwood responded on 10/21/2021 10:15 AM

Thank you Natalie for your excellent review! We are so excited to hear your experience with our team was a great one! We appreciate you driving the 100 to allow us to earn your business! We hope you are enjoying your new G70. Please let us know if there is anything else we can do to assist you now or in the future.

Sincerely,
Ray Skillman Genesis of Greenwood


DB
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Darcie B.
Greenwood, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customerVerified Customer
10
Category: Sales
Genesis gv70
I could’ve happier with the my new Genesis! The car is amazing. Everyone at the dealership was super knowledgeable and overly helpful!
Brittany S. from Genesis Of Greenwood responded on 09/03/2021 06:56 AM

Thank you Darcie for your excellent review! We appreciate you doing business with us and we hope to earn your business again in the future. Please let us know if there is anything else we can do to assist you!

Sincerely,
Ray Skillman Genesis of Greenwood


LS
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Lori S.
Franklin, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
verified customerVerified Customer
Category: Sales
Excellent experience!
I cannot say enough good things about Darla and Mike. They were fantastic and patient as I went through several cars before making my final decision. This is my third Genesis, and I beyond thrilled with my new car! Everyone at the dealership was friendly which made this a fun experience.
Recommended
Brittany S. from Genesis Of Greenwood responded on 06/24/2021 06:35 AM

Thank you Lori for your 5-star review! We are glad to hear your experience with our team was a great one! We appreciate you allowing us the chance to earn your business and we hope to work with you again in the future.

Sincerely,
Ray Skillman Genesis of Greenwood


LK
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Lindsay K.
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customerVerified Customer
Category: Sales
Exceptional Service
My husband and I received exceptional service throughout the entire process of purchasing our new vehicle. Each person that we interacted with was extremely helpful and personal along the way. We will definitely keep doing business with this location in the future!
Recommended
Brittany S. from Genesis Of Greenwood responded on 06/24/2021 06:34 AM

Thank you Lindsay for your 5-star review! We appreciate you allowing us the chance to earn your business here and we hope to serve you again in the future. Please let us know if there is anything else we can do to assist you.

Sincerely,
Ray Skillman Genesis of Greenwood


JC
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Jennifer C.
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customerVerified Customer
Category: Sales
❤️❤️❤️ Genesis
The dealership had great communication with us as far as our order, car delivery, and were very helpful in learning about the car tech. Austin was great, helpful and friendly
Recommended
Brittany S. from Genesis Of Greenwood responded on 05/10/2021 12:51 PM

Thank you Jennifer for your great review! We appreciate you allowing us the chance to earn your business here and we hope you are enjoying your new Genesis GV80! Please let us know if there is anything else we can do to assist you now or in the future.

Sincerely,
Ray Skillman Genesis of Greenwood


MM
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Myron M.
Franklin, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
verified customerVerified Customer
Category: Sales
Really nice people.
I will truly come back for me next Vehicle vehicle.
Recommended
Brittany S. from Genesis Of Greenwood responded on 01/04/2021 09:47 AM

Thank you Myron for your 5 star review! We hope you are enjoying your new G80 and look forward to working with you again in the future. Please let us know if there is anything else we can do to assist you now or in the future!

Sincerely
Ray Skillman Genesis of Greenwood


TG
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Tiffany G.
Shelbyville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020
verified customerVerified Customer
Category: Sales
Friendly fast service
I've been a customer for several years and I am always treated like family. The staff is friendly and efficient, always helpful but never pushy or intrusive. Good finance options and great follow up service are a big part of why I continue to make my vehicle purchases at Ray Skillman.
Recommended

WM
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Woodrow M.
Plainfield, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
verified customerVerified Customer
Category: Sales
Their knowledge of the vehicle and the professionalism of the entire staff that i dealt with.
Five stars!!!!
Recommended

KR
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Kyle R.
Greenwood, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Category: Sales
Great
Great
Recommended

JS
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John S.
Fairland, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
verified customerVerified Customer
Category: Sales
Excellent
10 star rating for a 10 star car!!
Recommended

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