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Genesis Of Gwinnett

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(27 Reviews)
71
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
71
Net Promoter Score ®

Business Details

Contact
(770) 476-2800
No Business Hours Provided

Business Hours

* No Time Zone Provided
3180 Satellite Blvd Duluth, GA 30096
Sales Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(27 Reviews)

TL
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Tom L.
Alpharetta, GA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/24/2023
4
Category: Sales
Bait and Switch
I bought a GV80 3.5 Prestige on 7/15/23. I thought the experience was good until it came to signing the paperwork. I had negotiated an "Out the Door" price with my salesperson, of course that was not honored. We had discussed multiple times that I would be bringing a check for the full amount...and then the Finance Manager tacks on $2k and tries to explain how they could not honor the price. I left the dealership angry with them, they lied to me and probably do it multiple times a day.

RN
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Randy N.
Loganville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2023
1
Category: Sales
Service is BS!
Purchased a 2022 GV80 Prestige last March. Was sold all this about the concierge service and when it came down to get my cars scheduled maintenance. No ine came to pick up the car, no one even called. What the F#@k! Don't get me wrong, the car is great! The service dept and whoever the service manager they have on the app think it's Deja J. Should lose her job. Is this how you do business? No call, no show? If I did that at my job, I'd be outta a job.

SB
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Sheba B.
Braselton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2023
10
Category: Sales
Genesis GV70 Purchase
Far best car experience I have ever had. I mean Shayon is amazing!!! I told him what I was looking for and he picked out an amazing suv. I have had it for a month now. I recommended my sister to Shayon. In which she purchased a new car as well..He made our experience stress free. He is honest, professional and knowledgeable and made sure we left content and satisfied. He checked on me after my purchase to see how I'm liking the new car and to see if I had any questions for the whole entire month that I had my car. And he quickly responds when you reach out to him. I really like that. Maceo was my finance manager and he was amazing as well. In addition, I like how genesis corporate reached out to me to see about my experience. If you go to Genesis, ask for Shayon and Maceo!!!!

BR
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Bill R.
Bogart, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2022
1
Category: Sales
Horrible Service Dept
Do not buy a car from Genesis of Gwinnett! They do not honor their service commitment!

KB
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Kiva B.
Lithonia, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/24/2022
2
Category: Sales
Trying to get service
I bought a brand new GV80 2021. I love it! The sales rep was awesome at Rick Case, but trying to get service is hell! ALL THAT CONCIERGE SERVICE IS BULLSHIT THEY FEED YOU! Thy do not have enough experienced Machanic’s to change the oil so appointment are gone, like you have to be sitting in line at 8am like their giving away cheese to try to get serviced. Making the appointments online is a hoax, it’s never available and they never have cars for pickup service! This is the only reason why I hate I bought this genesis! Other than that, it’s a great vehicle but if you can’t get it serviced, it won’t be for long. Also, there is one thing I do not like about it, the fact that it only supports one USB for Apple play, usb drives, etc… only one offered with about 3 others that only charge. So if you’re thinking about buying a genesis, please consider that RICK CASE has no consideration for getting the cars serviced. You must remember, they offer the first three years free, so they prolong and push the service out AS MUCH AS POSSIBLE!

CF
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Colketa F.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Sales
Very satisfied 2022 Genesis GV70
I am in LOVE with my new purchase 2022 Genesis GV70. The features are incredible, it’s a smooth ride I love. The color Green exterior and Vanilla interior are stunning. I’ve received so many compliments. My salesperson Braxton -he is really good and knowledgeable and checked in with me after my purchase and he’s free to take my calls if I have any additional questions. It is beautiful vehicle’ check it out at Rick Case! CF
MARK J. from Genesis Of Gwinnett responded on 02/02/2022 06:36 AM

Thank you for the wonderful review and congratulations on your new GV70! Cheers!!!


KH
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Kimberly H.
Dacula, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Sales
Wonderful Service
The staff was very patient and accommodating.
MARK J. from Genesis Of Gwinnett responded on 01/12/2022 06:45 AM

Thank you for the excellent review from Vern and all of our associates. By now you must be thoroughly enjoying your new GV80!!!


TR
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Teresa R.
Lilburn, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
verified customerVerified Customer
10
Category: Sales
Surprisingly good Dealership Experience in today's market
Awesome car purchasing experience - even in today's market! Willing to negotiate on the price, no unfair (today's market considered) mark ups simply to line a wallet. Maurice was an excellent sales consultant. We spoke to the GM and he was very personable. F&I rep was clear and concise and didn't try to pressure sale additional plans.
MARK J. from Genesis Of Gwinnett responded on 11/24/2021 08:06 AM

Congratulations on your new and awesome GV70! We really appreciate the feedback and excellent five star review


CM
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Christopher M.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Sales
Good Overall Experience!
Good experience, salesman was knowledgeable and answered all our questions. The experience wasn't long and drawn out like I've encountered before! Great process that was painless.
MARK J. from Genesis Of Gwinnett responded on 11/10/2021 03:32 PM

Thanks for the business and awesome review. Let us know if you have any questions at this point about your new GV80!


MF
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Michael F.
Athens, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
verified customerVerified Customer
10
Category: Sales
Best car buying experience ever!
It was a quick and painless experience, took me longer to drive from Athens, than it did to close the deal!
MARK J. from Genesis Of Gwinnett responded on 10/22/2021 06:38 AM

Congratulations on your new Genesis GV70 and thanks for the wonderful review!!


AM
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Andrea M.
Snellville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
verified customerVerified Customer
10
Category: Sales
I love my Genesis!!!
Vern was great!

RC
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Rachel C.
Suwanee, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
verified customerVerified Customer
10
Category: Sales
Excellent customer service
Excellent service
MARK J. from Genesis Of Gwinnett responded on 09/17/2021 12:43 PM

Thank you so very much for the wonderful review and congratulations on purchasing the all new GV80!!


LB
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Louis B.
Woodstock, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
verified customerVerified Customer
10
Category: Sales
They got the deal done
I shop around for all my cars and keep coming back to Rick Case. They get deals done and I leave very happy with the vehicle purchase. I highly recommend buying your next car though these guys!
MARK J. from Genesis Of Gwinnett responded on 09/17/2021 11:52 AM

Thanks for the great review and congratulations on purchasing a fantastic vehicle


TS
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Tiffany S.
Suwanee, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customerVerified Customer
Category: Sales
Customer service
These guys go above and beyond the call of duty to make sure all customers receive a great experience
Recommended
MARK J. from Genesis Of Gwinnett responded on 08/02/2021 10:50 AM

Thanks for the wondeful survey and we are so happy you enjoyed your experience. We look forward to seeing you here for all your Genesis needs!


BW
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Bobbi W.
Flowery Branch, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customerVerified Customer
Category: Sales
Great Customer Service
Thanks for all the help! Highly recommended.
Recommended
MARK J. from Genesis Of Gwinnett responded on 07/31/2021 09:25 AM

Thanks for the wonderful review. It has been a pleasure getting to know you. Our service department will be excited to take great care of you.


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