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Genesis Of Harlingen

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)
81
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
4
Total ReScores
5.0
ReScore Average
81
Net Promoter Score ®

Business Details

Contact
(956) 423-5555
No Business Hours Provided

Business Hours

* No Time Zone Provided
8621 W Expressway 83 Frontage Harlingen, TX 78552
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)

JG
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Juan G.
Brownsville, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/30/2023
0
Category: Sales
Horrible Service Department
Vehicle is great, don’t expect anything out of there service department, No one answerd not do they reach back out to you. Such a beautiful vehicle for such a horrible department.

JB
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Jesus B.
Brownsville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Sales
Awesome service
Guillermo Ruiz was very profesional the care, effort for offer best service and perfect suv for us
Adrienne R. from Genesis Of Harlingen responded on 01/31/2022 07:28 AM

Congratulations on your new 2022 Genesis Gv80 Jesus! It was a pleasure to have you here and we greatly appreciate this amazing review! We hope to serve you again in the future and Dale Gas!


EP
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Erica P.
Mcallen, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Sales
Amazing Service from Start to Finish1
Words cannot express the care, time and effort that not only the salesman took but the financial department took to make sure we were satisfied with our purchase. They all went above and beyond at Genesis and we are so happy with our purchase. Guillermo (sales) was very knowledgeable with Genesis and Eric (finance) was so helpful and took his time explaining all the info we needed to know before we left the car lot. Guillermo even drove our Genesis to McAllen to deliver. Thank you again guys for taking care of us! They are the best!
Adrienne R. from Genesis Of Harlingen responded on 01/24/2022 01:38 PM

Erica, thank you for this excellent review! It was a pleasure to have you here and congratulations on your new 2022 Genesis Gv80! We are happy you are happy and Dale Gas!


MK
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Monica K.
Edinburg, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Sales
Superb Salesmanship
I enjoyed shopping for my new Genesis @ Genesis of Harlingen. I got awesome advice and received the red carpet treatment from all the amazing staff there. They made sure I got a reasonable monthly payment that facilitated my motivation to buy.
Adrienne R. from Genesis Of Harlingen responded on 01/17/2022 01:59 PM

Thank you Monica for this wonderful review and we are happy you are happy! It was a pleasure to have you here and from all of us, congratulations on your new 2022 Genesis GV70! We hope to see you again and Dale Gas!


VS
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Velva S.
Edinburg, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Sales
Overall experience was pleasant
Manuel and German were professional and nice to work with. I’m sure I could have gotten a better price, but it was fair
Adrienne R. from Genesis Of Harlingen responded on 11/10/2021 07:15 AM

We are thrilled to hear you enjoyed your purchase with us and thank you for sharing this great review! It was our pleasure to work with you and from all of us, congratulations on your new 2021 Genesis G80!


AT
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Adelina T.
Harlingen, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
verified customerVerified Customer
Category: Sales
New Genesis Owner
My recent visit to Genesis of Harlingen was a great experience. Thank you Abigail for making it such a fast and easy process.
Recommended
Adrienne R. from Genesis Of Harlingen responded on 06/14/2021 07:07 AM

Adelina, thank you so much for this amazing review! Abigail and our staff are glad to have helped and congratulations on your new Genesis Gv80!


MC
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Martha C.
Brownsville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customerVerified Customer
Category: Sales
Customer Service
German has gone above and beyond to provide excellent customer service. He made sure everything was in order, and has followed up several times to make sure everything was okay.
Recommended
Adrienne R. from Genesis Of Harlingen responded on 05/14/2021 06:48 AM

Martha, we are glad to hear your purchase experience was excellent and German is thrilled about your kind words about him. All our staff strives to provide the best possible deals and experience and we are happy to hear we met that goal for you. Congratulations on your new 2021 Genesis G70 and we look forward to serving you for many years to come!


KG
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Katy G.
Weslaco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Sales
Genesis of Harlingen
Profesional, yet friendly salespeople to work with. They were efficient and quickly got the deal completed. They were accommodating as far as paperwork and delivery of car.
I am loving the G70 driving performance! It’s also quite an eye catcher!
Recommended
Adrienne R. from Genesis Of Harlingen responded on 04/07/2021 10:30 AM

Thank you for this exceptional review Katy and we are thrilled to have had the opportunity to help with your purchase. From everyone here, congratulations on your new 2021 Genesis G70!! We look forward to serving you again in the future and Dale Gas!


KL
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Kassandra L.
Mission, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Sales
Really great service and staff!
Was my first time there and it was a great experience!
Recommended
Adrienne R. from Genesis Of Harlingen responded on 04/01/2021 02:35 PM

Thank you so much Kassandra for this exceptional review! We strive to provide a great experience and we are happy to hear we hit the mark for you. Congratulations on your new 2021 Genesis GV80 and Dale Gas!


JF
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Juan F.
Mission, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Sales
Friendly and fast
Everyone was very friendly and fast
Recommended
Adrienne R. from Genesis Of Harlingen responded on 02/25/2021 07:19 AM

Thank you so much Juan for the fantastic review! We are grateful for your business and look forward to serving you in the future!


AM
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Adrian M.
Mcallen, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/10/2021
verified customerVerified Customer
Category: Sales
Poor Experience
You buy a high end luxury vehicle but get a Hyundai experience. Love the vehicle but not the purchase experience.
Not Recommended
Adrienne R. from Genesis Of Harlingen responded on 02/11/2021 07:03 AM

Thank you for taking the time to fill out the survey and we apologize we missed the mark at providing a good experience. We would like to learn more about your purchase visit and our Customer Relations Manager will be reaching out to you. We will continue to improve our service for all our customers and look forward to serving you better next time. Thank you!


CL
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Cynthia L.
Brownsville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customerVerified Customer
Category: Sales
Genesis has the customer service down great
I went looking for a new car and the staff was friendly and attentive. They actually listened and gave me what I was looking for instead of giving me the next big car. They were knowledgeable and answered my questions and have touched base in case I need anything else after buying the car. Very enjoyable experience.
Recommended
Adrienne R. from Genesis Of Harlingen responded on 09/21/2020 07:43 AM

Cynthia, we really appreciate you taking the time out to share your fantastic experience with us! We count ourselves lucky for customers like you and look forward to working with you again in the future! Congratulations on your new 2020 Genesis G70!


VV
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Victor V.
Pharr, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
verified customerVerified Customer
Category: Sales
Will communicate the best price!
Employees were very respectful and fun to work with!
Recommended
Adrienne R. from Genesis Of Harlingen responded on 09/10/2020 06:34 AM

It was a pleasure to work with you and we really appreciate you taking the time to share your fantastic review, Victor! We look forward to serving you again!


LV
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Lorenzo V.
Mission, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
verified customerVerified Customer
Category: Sales
Great customer service
Ruben Joseph Lopez Sales Consultant and Manuel H. Sosa Sales Manager make you feel like Family Great Experience and Great customer service.
Recommended
Adrienne R. from Genesis Of Harlingen responded on 07/30/2020 08:51 AM

Lorenzo, thank you for the great review and rating! Our staff strives to provide great customer service and it is fantastic to see that Ruben and Manuel hit the mark. We’re so happy you loved your experience with us and can’t wait to have you back again. Dale Gas!


RL
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Richard L.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
verified customerVerified Customer
Category: Sales
Service with a smile
despite all the drama of the current market condition the employees of Genesis of Harlingen were happy and great to work with. Thank you for making this a wonderful experience!
Recommended
Adrienne R. from Genesis Of Harlingen responded on 07/24/2020 02:21 PM

Richard, thank you for the amazing review and for your kind words! We are so glad you had an excellent experience with us and we can't wait to have you back again for your next visit. Dale Gas!

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