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Genesis Of Hazelwood

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(8 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
5.0
ReScore Average
78
Net Promoter Score ®

Business Details

Contact
(314) 817-9000
No Business Hours Provided

Business Hours

* No Time Zone Provided
649 Dunn Rd Hazelwood, MO 63042
Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(8 Reviews)

FV
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FREDRICK V.
Florissant, MO
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2023
verified customerVerified Customer
10
Category: Sales
New car purchase
The team that assisted me with the selection, acquisition and hand off of my 2023 GV70 were outstanding! The continued follow up calls and tutorials have been so very beneficial.
Kudos to Arick, Thomas and Mark.

MK
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MOHAMMAD K.
Port St. Joe, FL
2023 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2022
verified customerVerified Customer
10
Category: Sales
great and enjoyable
Jessi was the most professional sales person i have experienced great attitude toward the customer

JG
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JEANUNE G.
Saint Peters, MO
2022 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2022
verified customerVerified Customer
10
Category: Sales
Review
Amazing experience! Thank you Justin!

LN
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Ladonna N.
Florissant, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
verified customerVerified Customer
10
Category: Sales
Lease purchase
Excellent customer service and I love my new car

BC
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Bernard C.
O Fallon, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customerVerified Customer
Category: Sales
Victor Hedrick Review
Victor is an outstanding sales rep. Positive attitude, always smiling, and even though he was short-handed, the weekend we brought our vehicle. He still managed to have the energy to work with us in the same professional manners as he did others.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2021
Category: Sales
My wife's Genesis 2021... Turned out to be my new car
Once you test drive this vehicle and feel it's power??... (The 3.5T V6 AWD... you'll fall in love with it! Vince C.
Recommended
STEPHEN F. from Genesis Of Hazelwood responded on 07/23/2021 02:57 PM

Here at Napleton, Complete Customer Satisfaction is our sole goal! To hear that we have provided anything less than that is disheartening! Please Allow us to make it right! - Steve, Sales Manager at Napleton Genesis in Hazelwood 314-817-9000


RM
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Ranjan M.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
verified customerVerified Customer
Category: Sales
New car
Excellent experience from start to finish. Clear pricing and thorough post-purchase explanation of technology in the car. Would recommend!! The
Recommended

KP
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Kurt P.
Rogers, AR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2021
verified customerVerified Customer
Category: Sales
Great Except
Vehicle had buffing marks and scratches when we arrived. Also waited 2 1/2 hours to do paperwork even though explained we had 5 hr drive home.
Recommended

SA
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Saifuddin A.
Wildwood, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/07/2019
verified customerVerified Customer
Category: Sales
Satisfied
Satisfied but not blown away.
Not Recommended
JOHN N. from Genesis Of Hazelwood responded on 04/17/2019 06:29 AM

Thank you for bringing this matter to my attention.  I do apologize for any inconvenience.
John Norris
Service Manager 
Napleton Genesis


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