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Genesis Of Kendall

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(19 Reviews)
44
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
5.0
ReScore Average
44
Net Promoter Score ®

Business Details

Contact
(305) 238-0000
No Business Hours Provided

Business Hours

* No Time Zone Provided
15895 South Dixie Highway Miami, FL 33157
Sales Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(19 Reviews)

BS
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Barry S.
Miami, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/20/2023
0
Category: Sales
Poor service... BEWARE
Don't BUY A GENESIS HERE.... my A/C went out on my 2022 GV70 Sport Presage ($65K+ car)... the on-site service advisor said it might be a week or 2 before they look at it and repair it, so I'll be out of the car until whenever they get to it. They won't honor the Genesis loaner program and told me they are not a Genesis Dealer anymore and they are waiting for Genesis to pick up what they have in the lot. They still have the sticker on the window and a website selling Genesis cars. My sales experience here was good and so wanted the service to be good as well but apparently, they can sell a car, but you are on your own after that. They told me top go to another dealer, far from my home, and MAYBE they will have a loaner for me.

SW
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Stephen W.
Miami, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2023
1
Category: Sales
Great Car, Terrible Service Department
Appointment scheduled for 11:00am for required service and seat belt recall. Sat in the car for 35 minutes, found the service manager who said he'd "get someone right on it" but it took another 40 minutes before the advisor was available (total wait time 1 hour 13 minutes just to get started!!). Turns out recall part required isn't even available yet. Took an Uber home because their waiting area needs a complete remodel. A friend at Genesis said best to use Valet service in the future. BTW, the 2021 GV80 is a dream car. Wish the service matched the vehicle.

JO
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Juan O.
Miami, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/28/2023
0
Category: Sales
Horrible service
Humberto is supposed to be my service "advisor"
They took in my genesis gv70 to diagnose. Took 2 days to diagnose. And they couldnt fix it. ( did not provide a loaner car in the meantime)
The car broke down again the same they i picked it up, called them and ask them to pick it up and they said no. I had to drive in limp mode at 30 miles an hour for 2 hours to get to the dealer.
The diagnose the car again and thel me the fix is gonna take 3 days.
They do not provide me a loaner yet again.
It has been 7 days and they dont reply to calls. Occasionally they reapond to a text message saying they dont know when it will be ready. In the meantime im stick without a car and no answers.

RP
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Robert P.
Fisher Island, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customerVerified Customer
10
Category: Sales
amazing genesis dealer, professional
Trustworthy people and very knowledgeable
BARBARA M. from Genesis Of Kendall responded on 11/05/2021 01:03 PM

Hello Robert,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


WB
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William B.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
10
Category: Sales
Venta de geneci Barbara
Muy profecional y conocimiento
BARBARA M. from Genesis Of Kendall responded on 10/28/2021 07:49 AM

Hello William,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


WB
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William B.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Sales
Excellent the Genesee GV70 2022
Everything was OK and the car's excellent
BARBARA M. from Genesis Of Kendall responded on 10/28/2021 07:36 AM

Hello William,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


EG
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Elena G.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customerVerified Customer
3
Category: Sales
Salesman was great the facility is horrible
My sales guy was great and efficient but the facility was horrendous. They need to do what Toyota does and separate the 2 brands. I bought a luxury vehicle and the experience and overall feel of the establishment was far from that. They had a hard time finding me water to drink! Somehow about an hour later the poor salesman found water and I did get to drink some but I could tell that he had to move mountains to get me a bottle of water. I also saw a lot of what I would consider to be mismanagement. Not at all the experience I would expect when purchasing a luxury vehicle. The car itself is wonderful and feels very luxurious which is why I came to purchase it. It has all the bells and whistles. I will also like to mention that the navigation system does not work. NO matter what address I put in it says network error... Luckily it has apple car play so I just use the app WAZE but buyer beware if this is important to you.
BARBARA M. from Genesis Of Kendall responded on 10/06/2021 07:11 AM

Hello Elena,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


YK
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Yuneisi K.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customerVerified Customer
7
Category: Sales
Great Service. Inventory, looks of the facility and finance process need improvement
Great service from the sales person (Ali) he was extremely helpful and explained every single document we signed in detail.

The finance process took 2.5 painful hrs.
The guys didn’t explain anything at all and we felt like we were signing documents without knowing what they were.

The facilities are rundown and look tired. Not up to the level of the car you are purchasing, especially if it is a Genesis.

All in all Ali was amazing and the car is nice but everything else needs improvement.
BARBARA M. from Genesis Of Kendall responded on 08/13/2021 12:43 PM

Hello Yuneisi,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


RC
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Rebeca C.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Sales
Best Purchase Ever
Luis and Pablo are the perfect ten they both help me trough my buying process fulfilling my family needs Thank You Both
Recommended
BARBARA M. from Genesis Of Kendall responded on 07/06/2021 01:12 PM

Hello Rebeca,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


PD
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Peter D.
Bradenton, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
verified customerVerified Customer
Category: Sales
Excellent people!!
Great and motivated staff.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/16/2021
Category: Sales
Not a great buying experience. Dealership looks like one built 50 years ago, that hasn't been updated.
Bought a premium vehicle and it certainly wasn't a premium buying experience. Still don't know how to operate a number of features on my GV80.
Not Recommended
BARBARA M. from Genesis Of Kendall responded on 05/17/2021 06:58 AM

Hello Robert

We at Genesis Of Kendall thank you for your effort and time in completing Genesis Survey. I’m sorry to see that you weren’t able to give our Service Team All 5’s. We want to provide a 5 Start visit for you and would like to see if we can overcome the concerns you have. My name is Barbara Moreno and I’m the Guest Experience Manager, I would like to speak with you and see what I can do to assist in this matter. What would be a good time to call you or please call me at 305-964-8840.


Best wishes,


Barbara Moreno
Customer Experience Manager
Kendall Hyundai / Genesis of Kendall
15895 S. Dixie Hwy
Miami, Fl 33157
305-964-8840


RT
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Robert T.
Homestead, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2021
Great place to buy/lease the all new 2021 Genesis GV80
My salesman, Alejandro was very knowledgeable, professional and helpful. He did his best to put me in this vehicle.I am happy to say that my new GV80 is in my driveway.
Recommended
BARBARA M. from Genesis Of Kendall responded on 01/22/2021 06:09 AM

Hello Robert,

We at Kendall Hyundai would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


RT
gravatar
Robert T.
Homestead, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2021
Great place to buy/lease the all new 2021 Genesis GV80
At Genesis of Kendall,I was presented with an assortment of 2021 GV80s. The sales staff was very professional and caring. They did their best to put me in this vehicle.I am happy to say that my new GV80 is sitting in my driveway. It is a beautiful automobile and a pleasure to drive. I recommend this business to anyone who wants to buy/lease a vehicle.
Recommended
VICENTINA G. from Genesis Of Kendall responded on 01/16/2021 11:04 AM

Hello Robert,

We at Kendall Hyundai would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


RV
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Robert V.
Homestead, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2021
verified customerVerified Customer
Category: Sales
Great place to buy/lease the all new 2021 Genesis GV80
Genesis of Kendall has an assortment of 2021 GV80s. I am happy to say that one of them is sitting in my driveway.It is a beautiful automobile, and a pleasure to drive.
Recommended
VICENTINA G. from Genesis Of Kendall responded on 01/15/2021 11:23 AM

Hello Robert

We at Genesis Of Kendall thank you for your effort and time in completing Genesis Survey. I’m sorry to see that you weren’t able to give our Service Team All 5’s. We want to provide a 5 Start visit for you and would like to see if we can overcome the concerns you have. My name is Barbara Moreno and I’m the Customer Relations Manager, I would like to speak with you and see what I can do to assist in this matter. What would be a good time to call you or please call me at 305-964-8856.


Best wishes,


Barbara Moreno
Customer Experience Manager
Kendall Hyundai / Genesis of Kendall
15895 S. Dixie Hwy
Miami, Fl 33157
305-964-8840

RALPH P. from Genesis Of Kendall responded on 01/16/2021 08:10 AM

We going to schedule a meeting to review features in more depth.


JV
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Janet V.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
verified customerVerified Customer
Category: Sales
Hassle free negotiation and fair price.
Luis had my car waiting and clean the sales manager Mark where very professional and fair.
Recommended
VICENTINA G. from Genesis Of Kendall responded on 10/19/2020 12:16 PM

We at Genesis of Kendall would like to thank you very much for taking your time to complete the Survey, and appreciate the kind words.

We look forward to assisting you with your vehicles service
needs in the future.

Best wishes,

Vicentina Gonzalez
Customer Relations Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


EM
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Etienne M.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customerVerified Customer
Category: Sales
Excellent place to buy a car
excelent sales team, in general personnel and nice place to return.
Recommended
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