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North Palm Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(83 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
13
Total ReScores
4.7
ReScore Average
77
Net Promoter Score ®

Business Details

Contact
(561) 622-0101
No Business Hours Provided

Business Hours

* America/Adak
3703 Northlake Blvd Lake Park, FL 33403
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(83 Reviews)

RH
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Robert H.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2023
10
Category: Sales
The GM solved a problem.
Scott Steiner is a man of integrity and a man of hi word.

AS
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Ana Carolina S.
Deerfield Beach, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/05/2023
1
Category: Sales
Outlaw
I went to the store to buy a Palisade for the advertised price of $28,500.00. I was going to deliver my car to the dealer for $11,000.00 and was told I would have to return $26,800.00. I don't understand this account! I made the complaint and requested the simulation paper with all the amounts being charged. In addition to the value of just checking the car in the amount of $3,000, the tax was not worth the legal amount of 7%… they were charging $800.00 more! they inserted several guarantees and even adding everything the values ​​did not match. When asked to leave and change the simulation, they removed some things but the values ​​did not change! when I said that the values ​​were not clear, they got nervous! I don't reward the store, I stayed all day to end up being totally dissatisfied. The values ​​​​announced with fees and taxes must be clear to the customer, he would not finance the car, we must be fair and correct!

SB
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steve b.
North Palm Beach, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2023
0
Category: Sales
beware
BEWARE - Napoleon Genesis on Northlake ripped me off - I bought a 2021 Genesis G80 in December 2022 - The car had 12000 miles - they told me that they add a $8995 market adjustment to new cars but they wouldn't because the car was a demo model - I paid full sticker price of $58 000 - 2 weeks later I'm in California and I see brand new G80's selling for $55 000 - I immediately go back to Napleton Genesis on Northlake to complain - they were rude to me & even mocked me when they found out I was a Christian by telling me "What would Jesus do?" - I replied - "Jesus would be honest & He would not try to rip people off" - My salesman was Jake - I spoke to the GM John who was rude & hostile to me

JP
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Janice P.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2022
10
Category: Sales
Scotty Raul was easy to do business with.
We had not purchased a vehicle from Napleton before, but were pleasantly surprised. Scotty Raul was our salesman and he kept us informed throughout the process. Excellent commuication and professionalism.

MK
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Margaret K.
Port Saint Lucie, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2022
0
Category: Sales
Terrible experience
Do not recommend that s dealership
Scott S. from North Palm Hyundai responded on 01/13/2022 06:04 AM

Good morning 
My name is Scott Steiner,the Genesis of Lake Park Manager.
I would like to speak with you about your experience at the store
My cell is 561-335-1594
Please call me when you are available 
Regards 
Scott Steiner


NC
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Nancy C.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Sales
Great
Experience was very good
Jennifer H. from North Palm Hyundai responded on 01/11/2022 07:43 AM

Thank you so much for taking the time to fill out the survey. We appreciate your 5-star review of our staff and looking forward to providing you with truly exceptional service in the future and thank you so much for your business. Please feel free to reach out to me for any questions, comments, or concerns!

Best Regards,
Jennifer Heralall
Customer Relations Manager
Genesis of Lake Park / Napleton Hyundai                       
(561)335-1715
jheralall@napleton.com


GL
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Gisele L.
Palm Beach Shores, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Sales
Jimmy C. A salesperson who really cares
I was a Nissan car owner for a long time, 20 years, but I feel in love with the Genesis SUV and Napleton's salesperson, Jimmy C., was a big plus to that love. He was patient and walked me through every step of ownership. He checks on me to make sure that I am happy and comfortable with my purchase a whole week later. What salesman does that? I am turning my whole family on to him.
Jennifer H. from North Palm Hyundai responded on 01/11/2022 07:44 AM

Thank you so much for taking the time to fill out the survey. We appreciate your 5-star review of our staff and looking forward to providing you with truly exceptional service in the future and thank you so much for your business. Please feel free to reach out to me for any questions, comments, or concerns!

Best Regards,
Jennifer Heralall
Customer Relations Manager
Genesis of Lake Park / Napleton Hyundai                       
(561)335-1715
jheralall@napleton.com


KC
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Keith C.
Royal Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Sales
My experience
I do all my services here, love the dealership excellent customer service couldn’t ask for any better assistance.
Jennifer H. from North Palm Hyundai responded on 12/27/2021 07:05 AM

Thank you so much for taking the time to fill out Hyundai’s survey. We appreciate your 5-star review of our staff and looking forward to providing you with truly exceptional service in the future and thank you so much for your business. Please feel free to reach out to me for any questions, comments, or concerns!

Best Regards,
Jennifer Heralall
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)335-1715
jheralall@napleton.com


CE
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Carl E.
Jupiter, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2021
9
Category: Sales
liked friendly sales person
over all Lonnie made experience very acceptable
Jennifer H. from North Palm Hyundai responded on 12/17/2021 06:48 AM

Thank you for taking the time to fill out the survey. It looks like we fell short in giving you five-star sales experience and for that I do apologize. I would appreciate the time to go over your concerns if possible. I am the Customer Relations Manager over here at Napletons please give me a call or text me at 561-335-1715 or feel free to reach out to me via email jheralall@napleton.com


CW
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Charles W.
Riviera Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Sales
great except hard seats
Seats in the G80 much too hard
Jennifer H. from North Palm Hyundai responded on 11/10/2021 06:38 AM

Thank you so much for taking the time to fill out Hyundai’s survey. We appreciate your 5-star review of our staff and looking forward to providing you with truly exceptional service in the future and thank you so much for your business. Please feel free to reach out to me for any questions, comments, or concerns!

Best Regards,
Jennifer Heralall
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)335-1715
jheralall@napleton.com


MR
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Marcia R.
Jupiter, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
10
Category: Sales
Marcia G.
Glad I purchased the SUV, it's beautiful! Wayne was very relaxing to be around, he had us laughing and actually enjoying looking at vehicles and was also very supportive of our decision. The other staff were very friendly and nice and even though the process took a long time, for the first time I can say I actually enjoyed car shopping.
Jennifer H. from North Palm Hyundai responded on 11/10/2021 06:38 AM

Thank you so much for taking the time to fill out Hyundai’s survey. We appreciate your 5-star review of our staff and looking forward to providing you with truly exceptional service in the future and thank you so much for your business. Please feel free to reach out to me for any questions, comments, or concerns!

Best Regards,
Jennifer Heralall
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)335-1715
jheralall@napleton.com


SG
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Susan G.
Boca Raton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Category: Sales
Excellent experience
Love my car, G90, and the dealership. Jimmy Consolino is a great salesman, delightful, informative, attentive, responsive....

TW
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Tianna W.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
10
Category: Sales
The Best
Scotty took me through step by step and got me the car I wanted i didnt have to settle and got me a great payment I can afford

PM
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Patricia M.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
verified customerVerified Customer
10
Category: Sales
If you're looking for a Genesis, this is the place to go.
Long day that resulted in purchasing a beautiful car. The car ended up costing more than I wanted and more than listed but they made up for it with a very fair trade in deal. Mr. Orio was knowledgeable, friendly, helpful, respectful, and courteous. He has since been very helpful with additional questions and minor issues resolving them all.

MC
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Matilde C.
Riviera Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Sales
None
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