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Genesis Of Lawrence

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(15 Reviews)
79
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
79
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(785) 838-2327
No Business Hours Provided

Business Hours

* No Time Zone Provided
2829 Iowa Street Lawrence, KS 66046
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(15 Reviews)

DL
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Dominic L.
Topeka, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/26/2024
0
Category: Sales
They'll hold your vehicle hostage! Buyer beware!
Absolute worst experience of any car buying experience we've ever had and we've owned well over 20 cars in our lifetime. We recently purchased a 2021 Ford Explorer Limited from Laird Noller Hyundai Genesis of Lawrence and a 2024 GMC Sierra AT4 from a competing dealer in the area and this experience wasn't even close to the latter.

The salesman was great during the sale and we negotiated on a list of 'we owe you' where Laird Noller Hyundai Genesis of Lawrence was going to complete repairs on sensors and a cracked windshield as part of the deal. We thought great - we can just bring it back in and it would maybe be a week at max but that didn't happen.

We were told the repairs should only take a couple of days when it was dropped off. However, we went back and forth with the dealership over repairs and found out it was sent to the Laird Noller Ford of Lawrence dealership for repairs to the sensors without notifying us. This was also a surprise to the service manager at the Laird Noller Ford of Lawrence dealership that Laird Noller Hyundai Genesis of Lawrence was unable to fix the issues and no communication had been established from Laird Noller Hyundai Genesis of Lawrence to their department.

Other issues we faced were in obtaining the title and registering in a timely manner. It took us a month to hunt down the title and finally the Laird Noller Ford of Topeka dealership was able to obtain it and get it to us. We received notices from the State of Kansas that we failed to register in 60 days and our bank threatened defaulting our loan because it was impossible for us to get the vehicle inspected and tagged while it was at the dealership.

After two months we finally got our vehicle back but its bittersweet because there was no apology from the dealership for the delays or how they handled the repairs. Laird Noller Hyundai Genesis of Lawrence also left the vehicle completely filthy with bird feces down the side of it. I'm a firm believer in leaving something better than you found it. Laird Noller Hyundai Genesis of Lawrence certainly returned our vehicle worst off than how they received it and the small attention to details on how they returned a car, to a paying customer, says a lot about how they conduct their customer service and relationship with customers long term.

If Laird Noller Hyundai Genesis of Lawrence is a representation of Laird Noller as a dealership I would highly recommend folks to look for a different dealership to do business to save yourself a lot of the headaches we experienced. Helping or showing any compassion to the customer is long gone once you sign on the dotted line. Customer service should be paramount and constant communication with the customer should be at the top of every service manager's list. I would say from our experience the optics are Laird Noller Hyundai Genesis of Lawrence and Laird Noller Ford of Lawrence are only interested in the sale and not building upon a long lasting customer relationship. This whole experience will certainly cause us to pause from buying another vehicle from Laird Noller in the future and to shop around for a dealership that puts the customer first.

JB
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James B.
Lenexa, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customerVerified Customer
10
Category: Sales
Great experience
From start to finish, the staff at Laird Noller Hyundai Genesis were above exceptional!

MT
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Meredith T.
Springdale, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customerVerified Customer
Category: Sales
Go to Genesis of Lawrence!
In this wacky world of post-COVID-19 car sales, some dealers have found a way to publish a price and then "adjust it for market value" upwards by more than $5,000 above MSRP. Genesis of Lawrence did not do that. They also gave the best trade in offer we'd received from anyone. They are in business to sell cars, and we had fun buying from them.
Recommended

AR
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Andrew R.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customerVerified Customer
Category: Sales
They do it all the right way ! They really care!!!
Every step of the way from my first phone call from out of state to delivery of my new g70 at my home was flawless
They are the bar that all others need to try and reach
Recommended

LS
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Larry S.
Lees Summit, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
verified customerVerified Customer
Category: Sales
Honesty
Worked to make the purchase quickly
Recommended

SP
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Scott P.
Andover, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customerVerified Customer
Category: Sales
Great place
Very helpful team.
Recommended

P
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P.
Springdale, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customerVerified Customer
Category: Sales
Genesis
Great and friendly staff. Really knows the vehicle and all the options
Recommended

RN
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Robert N.
Bucyrus, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Sales
GenisisG70
The sales experience was really good and I love my car!
Recommended

CR
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Christopher R.
Lebo, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
verified customerVerified Customer
Category: Sales
5 Stars
Clean, Friendly and Great Sales Staff
Recommended

DD
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David D.
Tulsa, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
verified customerVerified Customer
Category: Sales
G70
Worth the 3.5 hour drive from Tulsa, OK. Everyone made us feel right at home.
Recommended

BO
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Brian O.
Weatherby Lake, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
verified customerVerified Customer
Category: Sales
Efficient and Comfortable
Enjoyable sales experience. Great selection and great facilities.
Recommended

JL
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Jamie L.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
verified customerVerified Customer
Category: Sales
Quality customer service
Tyler Dark and the rest of the staff did an exceptional job of customer service.
Recommended

JS
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Joseph S.
Overland Park, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2019
verified customerVerified Customer
Category: Sales
Yyghh
Guifhiu
Recommended

MB
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Michael B.
Baldwin City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
verified customerVerified Customer
Category: Sales
G 80
Great
Recommended

MT
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Michael T.
Shawnee, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
verified customerVerified Customer
Category: Sales
Friendly staff & knowledgeable too
Very happy with the entire process; Tyler and Kyle were fantastic representatives for your dealership!
Recommended

Displaying all 15 Review
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