business image

Genesis Of Lexington

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)
33
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
33
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(859) 263-5880
No Business Hours Provided

Business Hours

* No Time Zone Provided
3340 Richmond Road Lexington, KY 40509
Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)

AR
gravatar
Angie R.
Danville, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2024
0
Category: Sales
Service on 2023 Genesis GV70
I’m not one to complain for little things but I have to let people know about my experience with the service department at Genesis of Lexington. On my 2nd scheduled oil change/tire rotation, my tires were not rotated, my husband caught this and contacted the service manager, they reviewed the video from that day and said that the technician failed to rotate my tires, they said I could bring it back and get it done but I live 1 hour away and I work full time. I never had the chance to get them rotated until I took my vehicle back for the 3rd service appointment. On this date I reminded the service department that the tires were not rotated last time. I got the oil changed and rotated on Dec. 28th, the next day I drove to work and my husband noticed oil in the garage floor, he checked when I got home, the oil was leaking, the oil drain plug was so loose he could turn it with his fingers. Luckily the oil plug didn’t fall out while I was driving. The oil access panel is also missing. When I contacted the service department, they said they were sorry and I could bring the vehicle back and they would add more oil.

I contacted Genesis, they said they would document the issues, basically no help.

This is frustrating, especially when you purchase a nice vehicle and can’t get good service. I’m just warning you if you are looking to purchase and need service in Kentucky.

BG
gravatar
Blake G.
Nicholasville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Sales
Excellent no nonsense transaction
Stopped in a few times and test drive two vehicles twice. Team was quick to respond even in light of unplanned arrival. Questions answered quickly and no delay on test drives. Final purchase process was timely and surprisingly negotiable considering the lack of inventory. Highly satisfied with the purchase of our Genesis GV70.

CK
gravatar
Clifford K.
Mount Washington, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customerVerified Customer
Category: Sales
Genesis G70 Elite
Went to purchase car, accomplished task to my satisfaction, and left ,with car.
Recommended

JW
gravatar
Jim W.
Ashland, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020
verified customerVerified Customer
Category: Sales
Great Dealership to buy a Genesis
Professional people
Recommended

JH
gravatar
Jessica H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
verified customerVerified Customer
Category: Sales
The BEST car buying experience ever!
I recently purchased a new G70 from Genesis of Lexington and it was the best car experience I have ever had! Navarre Smith and his team are truly wonderful! I live in Chicago; however, they have a customer for life in me even though it is 400 miles away!
Recommended

KB
gravatar
Kelly B.
Georgetown, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
verified customerVerified Customer
Category: Sales
New Car Purchase
This was by far the best car buying experience that I've ever had. My salesperson, Mr. Bond, was very easy to work with!
Recommended

CH
gravatar
Charles H.
Catlettsburg, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
verified customerVerified Customer
Category: Sales
Choice
Had what I wanted.
Recommended

Displaying all 7 Review
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.