Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
I contacted Genesis, they said they would document the issues, basically no help.
This is frustrating, especially when you purchase a nice vehicle and can’t get good service. I’m just warning you if you are looking to purchase and need service in Kentucky.