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Genesis Of Mahwah

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(52 Reviews)
61
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
11
Total ReScores
4.9
ReScore Average
61
Net Promoter Score ®

Business Details

Contact
(201) 529-2400
No Business Hours Provided

Business Hours

* No Time Zone Provided
305 Route 17 North Mahwah, NJ 07430

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
11
Total ReScores
4.9
ReScore Average
61
Net Promoter Score ®

Business Details

Contact
(201) 529-2400
No Business Hours Provided

Business Hours

* No Time Zone Provided
305 Route 17 North Mahwah, NJ 07430

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
61
Net Promoter Score ®

Business Details

Contact
(201) 529-2400
No Business Hours Provided

Business Hours

* No Time Zone Provided
305 Route 17 North Mahwah, NJ 07430
All Departments' Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(52 Reviews)

ME
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M E.
Toms River, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2023
9
Category: Sales
2024 Hyundai Tucson
I purchased a Hyundai Tucson from Sales person Tanya Romao. She was helpful in finding me the model and color that I wanted from another location. I was pleased with my transaction and recommend her.

AM
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Andres M.
Rutherford, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2023
10
Category: Sales
Great experience
It was a very good experience, salesman Kamal Watts was very helpful, took his time, answered all my questions, even followed up after the purchase to make sure i was enjoying my car.

MV
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Maryann V.
New Milford, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2023
10
Category: Sales
Very good experience
I was very pleased with the way our salesman Kamal Watts treated my husband and myself..We purchased a 2023 Venue and we love it. He was very knowledgeable about the Venue. He went above and beyond to take care of us.

MP
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Melanie P.
Tallman, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2023
10
Category: Sales
Great experience
We had a very positive experience at Genesis of Mahwah. Ahmed was extremely helpful, patient and listened to what we wanted in a car. I had to go back the next day to ask some questions about the many extras on the car. Ahmed and Juan were more than willing to answer questions and showed me exactly how to use the settings, etc. I had such a positive experience purchasing the car and was encouraged to call or come back with any questions I have in the future.

SD
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S D.
Tenafly, NJ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/16/2023
0
Category: Service
Nice car, BUT service is consistently awful
Before you buy a car, just try and call Genesis of Mahwah Service Center. Most of the time nobody will answer the phone. If you're lucky, somebody may pickup the phone, then place you on hold and eventually either hang up by accident or ask for your number so somebody can call you back -- then they don't call back. This is true for scheduling and true for pickup once they have your car.

One time I even showed up for service and they didn't have me scheduled in their system, so I had to wait 4 weeks for a new slot. And loaner car... if you can get one expect a Hyundai and not a Genesis.

Service has been so bad, I will likely sell my vehicle in the next 6 months.

MM
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Michael M.
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
7
Outgoing and helpful
Tonja was very helpful and her customer service was impeccable. She made me feel comfortable throughout the deal, even with a bump in the road. She stayed consistent. Great job
EDWIGE S. from Genesis Of Mahwah responded on 03/21/2022 10:19 AM

I am glad everything went well and happy with the service. Thanks again for giving Genesis of Mahwah the opportunity to serve you.  


RD
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Richard D.
Mahwah, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Sales
Much better than my Infinity Experience
The whole transaction was fun and exciting because of the anticipation of getting our new car. Everyone from the first minute we walked in to the test drive, negotiation and delivery was handled very professionally……and the car was great too!
COURTENAY M. from Genesis Of Mahwah responded on 02/15/2022 06:16 AM

Hi Richard,
thank you for taking the time to share your experience with us! We're so happy to hear everything went smoothly! If any questions come up going forward just give us a call! We're always happy to help!


GB
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Gail B.
Glen Mills, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Sales
Genesis - my dream car
Rachael was very professional. Very friendly. It was worth the three hour drive to pick up the Genesis. The Genesis is beautiful. The safety features, comfort and style, exterior and interior, are wonderful.
I highly recommend this SUV.
COURTENAY M. from Genesis Of Mahwah responded on 02/11/2022 01:10 PM

Hi Gail,
thank you for taking the time to share your experience with us. We appreciate all the feedback you have provided. If any questions come up about your vehicle please just give us a call, we are happy to help you. 


RN
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Richard N.
Mahwah, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Different Experience than other Dealers, Way Better
A dealer having a product specialist is fantastic and TJ was more knowledgeable than I have ever seen. The test drive left me wanting the car even more. The sales staff put together a deal that was complicated and never stopped believing in the finish. No pressure but willing to go beyond what was expected.
COURTENAY M. from Genesis Of Mahwah responded on 01/11/2022 08:50 AM

Hi Richard,
We are happy to hear our team provided you with a fantastic experience! Thank you for the great review and we hope to be of service to you again in the future!


PR
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Patrick R.
Monroe, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/22/2021
9
Category: Sales
Professional experience
The over all visit was ok the staff was professional especially the customer service person and my sales person he didn’t make me feel like there was any pressure any the decisions were mine to make.
EDWIGE S. from Genesis Of Mahwah responded on 11/24/2021 09:13 AM

contacting customer.


JK
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John K.
Ridgewood, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Sales
Excellent Sale Experience
Genesis of Mahwah, specifically Rachel Montoya, made the sales process simple and, believe it or not, enjoyable. She was extremely professional and knowledgeable. Pino Iannuzzi, who handled the financial details, had a no pressure, professional approach when presenting available options. Across the board, the experience was exceptional.

DW
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Daniel W.
Pine Brook, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Category: Sales
A pleasurable experience buying a Genesis
Friendly Staff.....Nice atmosphere and the offices and showroom were exceptionally clean....no pressure by the sales staff....Fair price and quick turnaround in getting a new car into your hands

ST
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Sharon T.
Wyckoff, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Sales
Such a pleasant experience
I worked with TJ and Mark. They were both extremely helpful. If you want to know everything you ever wanted to know about your new vehicle, let TJ do your delivery. Finance was a breeze, no pressure shopping.

VL
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Vincent L.
Mahwah, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
verified customerVerified Customer
10
Category: Sales
This was the best experience I’ve ever had in buying a vehicle
was the best experience I’ve ever had in buying a vehicle. The staff was very courteous and pleasant. I was treated with respect. I was made to feel like the actually wanted to please me.

BP
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Byong P.
Vero Beach, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/12/2021
verified customerVerified Customer
Category: Sales
Much to improve.
Pls visit other brand dealers and learn.
Not Recommended
Kris K. from Genesis Of Mahwah responded on 07/13/2021 06:34 AM

Contacting customer.

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