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Genesis Of Melbourne

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(33 Reviews)
75
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
75
Net Promoter Score ®

Business Details

Contact
(321) 723-4500
No Business Hours Provided

Business Hours

* No Time Zone Provided
915 W. New Haven Ave. Melbourne, FL 32901
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(33 Reviews)

SL
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Sophia L.
Palm Bay, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2024
0
Category: Sales
Unacceptable Behavior
If giving no stars was an option I would! What I witness today by Roberto Fleites (Fixed Operations Director) was unbelievable. I was a witness to the most unprofessional hostile manger I have ever witness in my life. The behavior of Mr. Fleites was unacceptable and Genesis of Melbourne should be very embarrassed of his representation of their dealership. A dissatisfied customer requested to get further assistance from the manger (him) believing that his questions would be answered but this never happened because the opportunity never came. Immediately upon Mr. Fleites entering the service center he aggressively told the customer to give him the keys to loaner rental, get his car leave and that they will not service him or his car. It escalated immediately. All the customer in the lobby and in the service center witness the most chaotic exchange between the customer and manger. Would anyone expect this from someone in a managerial position? His demeanor was hostile and antagonizing. I will be reaching out to the general manager and I have already filed a formal complaint with corporate. With hopes that this will be handled in the proper manner.

BH
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Bruce H.
Manakin Sabot, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
7
Category: Sales
Great salesman experience... extra costs too high
Adam treated us very well and I was well surprised by our visit and buying experience. The dealer surcharge over MSRP was quite high and I'd go to other dealers if they have the inventory.
ASHLEY M. from Genesis Of Melbourne responded on 02/21/2022 01:10 PM

Bruce - Thank you for taking the time to share your purchasing experience with us, your feedback is essential in the evolution of our company. Welcome to our Genesis family, we look forward to continuing to be here for all of your vehicles needs.


MG
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Mary G.
Indian River Shores, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Sales
Great Experience. Awesome Team
John Lyons is an amazing salesman. Super helpful, proactive, and quick to follow up. Such a great experience, I bought a second car for my wife one week later.
ASHLEY M. from Genesis Of Melbourne responded on 02/21/2022 01:07 PM

Mary - Your family at Genesis of Melbourne cannot thank you enough for taking the time to share your purchasing experience with us. We are honored to have earned your business and look forward to continuing to being here for all of your vehicles needs. 

Thank you, 

Ashley B. Mroczek 
Customer Relations Manager
321-723-4500 X 3118


SE
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Shantara E.
Lake Mary, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Wonderful
Awesome

CD
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Chris D.
Sebastian, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Category: Sales
Adam Foley was fantastic
Adam Foley was fantastic and patient
ASHLEY M. from Genesis Of Melbourne responded on 12/01/2021 07:21 AM

Chris - Your family at Genesis of Melbourne thanks you for taking the time to complete our survey, your feedback is very important to us! We're thrilled to see that you had an exceptional visit and we look forward to continuing to serve you.


PL
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Paul L.
Indialantic, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
verified customerVerified Customer
10
Category: Sales
great experience
people are honest dont try to jerk you around i have bought over 15 cars here
ASHLEY M. from Genesis Of Melbourne responded on 09/22/2021 11:49 AM

Paul - Thank you for taking the time to complete our survey, your feedback is crucial to us as we strive to provide every customer with an exceptional experience. We are honored to have earned your loyalty over the years and we will continue to uphold our commitment to you by always providing you with top-notch customer service.

-Your family at Genesis of Melbourne


ES
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Ellys S.
Indialantic, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customerVerified Customer
10
Category: Sales
Excellent buying experience
The G70 color and model required a dealer trade which Genesis of Melbourne was more than happy to take care of. This was very pleasing considering the current world-wide reduced inventory levels.
ASHLEY M. from Genesis Of Melbourne responded on 09/22/2021 11:56 AM

Thank you for taking the time to share your purchasing experience with us Ellys! We're thrilled to hear that you had an exceptional visit and that we were able to locate the exact vehicle you wanted! We are always here to help and we look forward to continuing to serve you.  

-Your family at Genesis of Melbourne


HW
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Hunter W.
FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Sales
The best around
Genesis of Melbourne is a trustworthy and amazing dealership. I would recommend them to anyone
Recommended
ASHLEY M. from Genesis Of Melbourne responded on 07/20/2021 01:55 PM

Thank you for taking the time to share your purchasing experience with us Hunter! Your feedback is so important to us. We're thrilled to see that you had an exceptional visit and we look forward to continuing to serve you. 

-Your family at Genesis of Melbourne


DT
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Debra T.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customerVerified Customer
Category: Sales
Personalized service
Genesis of Melbourne has been great to deal with. Straight forward little haggling and you can feel confident that they will deliver what they say they will. Sales associates and managers aim to please. I live in Miami and have leased 3 cars from them. I choose to travel to Melbourne because of the service and ease of doing business with them. Highly recommend this dealership and the sales team.
Recommended
ASHLEY M. from Genesis Of Melbourne responded on 07/02/2021 10:43 AM

Thank you for taking the time to complete our survey, your positive feedback is so motivating to us! We are honored to have earned your loyalty over the years and will continue providing you with top-notch customer service.

-Your family at Genesis of Melbourne


OR
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Oliver R.
Spring Hill, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customerVerified Customer
Category: Sales
2021 G80
Outstanding experience. Was having difficulty locating a car. They found a car immediately. Had the car delivered to my home on the West side of Florida within 72 hours. Erica my salesman was outstanding!!
Recommended
ASHLEY M. from Genesis Of Melbourne responded on 07/02/2021 10:36 AM

Thank you for taking the time to share your purchasing experience, your feedback is so important to us. We'd like to welcome you to our Genesis of Melbourne family and we will always be here to help! 


SA
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Sharon A.
Melbourne, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customerVerified Customer
Category: Sales
Professional & ease of dealing with my salesman (Adam Foley) & sales manager (Spike Grimes) Hyundai Coastal in Melbourne FL.
Over the years, my husband and I have purchased our last 5 cars from Hyundai Coastal in Melbourne FL. My husband bought 2 Genesis Coupes, I bought a Tuson, then a Santa Fe, and now the Genesis GV80. At the time, the Hyundai dealerships were offering the best warranties, free oil changes for life, tire rotations, etc. My sales person is (Adam Foley) who is extremely knowledgeable about all the new car features in the GV80, and he took extra time to go over all of them. I even called him at a later date to ask a question about a feature that we could not figure out ourselves by reading the manual. We have never experienced any sales pressure. The sales manager (Spike Grimes) goes out of his way to be transparent about the cars we have purchased from this dealership.

The car service is professional, the staff is very efficient & friendly, and you feel like you are part of the Hyundai car family.
Recommended
ASHLEY M. from Genesis Of Melbourne responded on 06/28/2021 01:18 PM

Thank you for taking the time to share your experience with us. We cannot express how honored we are to have earned your continued loyalty. We strive to make every customer feel as they're part of our Coastal family and we are thrilled to hear that your visit reflected that! We're always here to help and look forward to continuing to serve you. 

-Your family at Genesis of Melbourne


KD
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Kevin D.
West Melbourne, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customerVerified Customer
Category: Sales
Great experience
This was the best buying experience I've ever had buying a car. Great place to purchase a vehicle. No hard sales, no pushy salespeople, just a great buying experience. Would highly recommend.
Recommended
ASHLEY M. from Genesis Of Melbourne responded on 06/28/2021 01:13 PM

Kevin - Thank you for taking the time to complete our survey, your feedback is extremely important to us as we strive to provide every customer with an exceptional experience. We are honored to have earned your business and we look forward to continuing to serve you! 

-Your family at Genesis of Melbourne


TW
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Terry W.
Palm Bay, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customerVerified Customer
Category: Sales
VG80
Coastal Hyundai of Melbourne was a great help with all my purchase needs and show me how the car worked. This is my third Genesis that I’ve purchased from them and I have always been high and customer service.
Recommended
ASHLEY M. from Genesis Of Melbourne responded on 02/24/2021 08:03 AM

Thank you so much for taking the time to complete our survey. Your opinion is so important to us and we are honored to have earned your loyalty. We are dedicated to continuing to provide you with top-notch customer service. Don't hesitate to reach out if there is anything else we can do for you!


LJ
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Lyons J.
Melbourne, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customerVerified Customer
Category: Sales
Great dealership
Genesis of a Melbourne is a pleasant place to do business. The sales and service are very helpful and convenient.
Recommended
ASHLEY M. from Genesis Of Melbourne responded on 01/27/2021 01:59 PM

Thank you for taking the time to complete our survey. Your opinion is very important to us as we are always looking ways to improve your experience. We would like to thank you for your loyalty to Genesis of Melbourne and we will continue to honor our commitment to providing you with the very best customer service. Please don't hesitate to reach out if there is anything else we can do for you and we look forward to seeing you again soon!


TK
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Todd K.
Vero Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Sales
Great service.
Great service.
Recommended

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