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Genesis Of Nashua

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(28 Reviews)
79
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores
5.0
ReScore Average
79
Net Promoter Score ®

Business Details

Contact
(603) 888-1121
No Business Hours Provided

Business Hours

* No Time Zone Provided
140 Daniel Webster Highway Nashua, NH 03060
Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(28 Reviews)

PP
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Peter P.
Lunenburg, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/19/2024
0
Category: Sales
Huge Safety problems on 2024 GV80
In Nov 23 I purchased a 2024 GV80 from your dealership and Joe Dolan . The sales process and communication went very easy dealing with Joe but what follows is completely unacceptable ! Approximately one month after taking delivery of the car we found out the heated drivers seat was not working . We waited four weeks for an appointment and it needed a new part to get the heated/AC seat to work again . Things were good for less than a month , when the heated seat / seat belt was on together , my wife would drive the car and when it came to a stop at a red light the car would automatically be put in park and shut down or she was in the car wash with my 1 and 2 yr old grandkids ... the car shutdown and got stuck in there . As you can see this is a HUGE safety problem . I called and the car went back to service for approx 10-12 days . They put on a technician who was not qualified to look deep into the problem , so finally they assigned the car to a qualified tech who with Don decided it needed a new starter ..WHY WOULD IT NEED A NEW STARTER AND POSSIBLY A BATTERY ? After several tests and retests the car was released back to me and all the Safety problems were fixed . Well that was the farthest from the truth , not only was the car shutting down at red lights again , it now would not start for 5-10 tries . (it would tell me the car is running or when pressing down the brake pedal and would kick back at you and not start . So at this point the car is not safe to be driven and when i got stuck in RI and tried to call service at approx 510 on a friday ... I was told Don was gone for the weekend and nobody was there to help me until Monday . With 4 plus grandkids I needed to have a safe car (genesis supposed to be that car) to drive around . So I went to your Cadillac and Chevy dealership which both low balled me on the trade . Totally shocking ... same family of dealership As of last week I have traded in the car for a safer model to which we took thousands of dollars in loss .

MM
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Michael M.
Pepperell, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/15/2022
0
Category: Sales
Below Zero Encounter
Poor Experience
To start, the salesman was uncomfortable to deal with. I’m just there to lease a new car, not hear all about him and his personal life. He went on and on about how he’s the #1 salesman in the country. He stated this multi times. He also emphasized that he is very smart and that I, of course, can already see that just by talking to him for a few minutes. That wasn’t enough though. He then had to PROVE to me how smart he is by pulling out his phone to show me his stock portfolio, where he pointed out that he bought low and showed me how much the values had increased since. To top things off, he also filled me in on how he’s a recovering alcoholic who loves Carvel ice cream cake. All of the above was 100% unsolicited by me. Talk about unprofessional and awkward. How about his hygiene on the heels of a pandemic? He sneezed directly into his hands immediately before taking the keys to my trade in from me. Just wiped his hands on his pants to "clean" them. Gross. I had to sanitize the keys afterwards. He also tried to tell me that I would need to be issued a new license plate. I explained that I had a vanity plate and it could just be transferred to the new vehicle. He argued with me. I told him I’ve done it before without a problem. It’s not unusual. He then asked someone and they confirmed that I was right. He went on to say that the registration process would take longer because of the transfer though, maybe 2 weeks or more, which made no sense at all. He was very flustered about the whole thing, as if he’d never encountered this situation before, which I found especially odd coming from the supposed #1 salesman in the country for many years running. This all happened on a Monday, late afternoon. After coming to an agreement on the vehicle that I was happy with and providing my down payment, he told me he would be out on Tuesday and the finance manager would be out on Wednesday, so I could come on Thursday to finalize all the paperwork. Not ideal, but ok. So, this leads to my experience with the finance manager. Everything seemed to go well overall when I worked with him on Thursday to sign all of the paperwork. He did mention that they miscalculated something by $150 or so, but that they would eat the cost because it was their mistake. No big deal. I mentioned that my salesman said that it could take weeks to get the registration done, but he said that wasn’t true and that a plate transfer wouldn’t take any longer than getting a new plate. He then went on to laugh and say that that salesman just tends to get stressed out when he encounters a situation he’s unfamiliar with or whatever. Umm, ok. Anyway, I asked when I could pick the car up and he said as soon as the registration came back. He said they would send a runner out on Friday, but that it probably wouldn’t be back until the following Monday or Tuesday. I said if there’s any way they could expedite it, so I could pick the car up late Friday (the next day), that would be great. So, he pulled out my folder and wrote PRIORITY on it and then pulled out a highlighter and highlighted the word in yellow. Early Monday afternoon rolls around and I haven’t heard anything yet, so I call and leave him a voicemail to inquire about the registration. Then early Tuesday afternoon arrives and I still haven’t heard anything. No return call. So, I call him and reach him this time. I mentioned that I left him a voicemail on Monday, but hadn’t heard back, so I’m following up. He doesn’t offer an apology or reason for not returning my call. He just asks how he can help me. I ask about the registration and he says that it go bounced back by the registry because he miscalculated the plate transfer fee and didn’t include enough money to pay for it. Ah, so I think it’s safe to say that he didn’t call me back because he didn’t want to tell me that they screwed up. Where’s the transparency? Anyway, he says they’ll be sending it out again that day and it should be back Wednesday. However, Wednesday comes and goes. I call my salesman, early afternoon on Thursday to check the status. He said they’ll be sending it out that day. IT HADN’T EVEN GONE OUT YET. So, the "PRIORITY" registration that was delayed because of being kicked back due to dealer error, was not even expedited after the mistake, despite the finance manager telling me it would go out on Tuesday. Horrible. Luckily, the registration turnaround was quick this time and I was able to pick up my car the next day (Friday). That’s basically two weeks to take delivery of an in stock vehicle though, which is unacceptable. Oh, and of course, when I came to pick up the car, my salesman sneezed right into his hands again and wiped them on his pants, despite standing right at his desk where a large bottle of hand sanitizer resided. He then offered me his just sneezed in hand to shake just before I left, which I promptly declined. As I said before, gross. Overall, this was an extremely disappointing customer service experience. With Genesis being considered a luxury brand in competition with the likes of BMW, Audi, Mercedes, Lexus, etc, I expected the same type of dealership experience that I would get at those other brands. That was not even remotely the case though. The quality of the dealership experience didn’t come close to matching the superb quality of the vehicle I leased. Genesis of Nashua needs to do better. Much, much better.
Not Recommended
NATHAN A G. from Genesis Of Nashua responded on 07/28/2021
Someone will be reaching out to you shortly. Thanks for your patience.

My experience was almost identical to the review above but worse. They insisted the price was not negotiable yet it was advertised for a lower price on there website. The did not detail the car and it was delivered in a snow storm outside even though they have sheltered facilities available. I brought the car back for detailing and it was still not done properly. I was not allowed to get my own financing and limited regarding the deposit I could make. When I mentioned that I could get a better rate, the sales manager pulled out his wallet, flashed some $20s and stated that was the difference in the interest between the two rates. I dropped the car off on 04/09/22 to have the sun roof replaced. When I called on the 15 th, I was told the glass company would be there on the 18th or 19th and there was no estimate regarding completion. I could go on but!!!
Can’t wait to hear from Nate

ET
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Edmund T.
Andover, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
10
Category: Sales
great experience at Nashua Genesis
I love the Genesis G90, this is my third one...this was my first deal at Nashua Genesis, we recently moved to the area, but I was pleasantly surprised by the quality of the sales experience...everybody at the dealership was helpful and responsive.
NATHAN A G. from Genesis Of Nashua responded on 02/04/2022 02:26 PM

Thank you!


MM
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Mark M.
Hudson, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
10
Category: Sales
Fantastic experience
Awesome team from sales through finance and delivery. Staff have awesome enthusiasm. Hope this level of service continues post sale. Will definitely recommend this dealer. So happy with my purchase.
NATHAN A G. from Genesis Of Nashua responded on 01/27/2022 01:30 PM

Thanks!


JC
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John C.
West Lebanon, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Sales
Buy a Genesis from Genesis of Nashua .
Genesis has become a serious option in the luxury auto world. Add in the best warranty and maintenance plans available by any brand and decision is easy. Genesis of Nashua = professional not pushy staff, clean organized show room and ample parking . While other dealers are marking over sticker pricing Genesis of Nashua was fair and reasonable .
NATHAN A G. from Genesis Of Nashua responded on 12/18/2021 06:23 AM

Thanks!


SS
gravatar
Susan S.
Nashua, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Sales
Doesn’t get any better
In my almost 40 years of buying cars has it never been this easy. No negotiation needed, exceptional staff from the owner to the sales person to the fiancé guy to the service dept. Very strong team with excellent customer service. Every time I walked in I was greeted by name by every staff member. I originally went to buy a different car and it was recommended I buy a Genesis and so happy I did. Couldn’t be happier in every aspect.
NATHAN A G. from Genesis Of Nashua responded on 12/18/2021 06:22 AM

Thanks!


AO
gravatar
Andrew O.
Shirley, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customerVerified Customer
10
Category: Sales
summary
The experience was quick and pleasant. w knew what we wanted which helped. Lack of available inventory choices was dissppointing but not the fault of the dealer IMO.
NATHAN A G. from Genesis Of Nashua responded on 11/08/2021 06:41 AM

Thanks!


RC
gravatar
Robin C.
Nashua, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customerVerified Customer
10
Category: Sales
Overall experience
Quick, fair

JG
gravatar
Jerry G.
Weare, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customerVerified Customer
Category: Sales
Genesis Purchase
Excellent vehicle purchase and great sales experience with Nashua Hyundai dealership. I definitely recommend them if your looking for new or used Hyundai vehicle.
Recommended

JB
gravatar
Jason B.
Dracut, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2021
verified customerVerified Customer
Category: Sales
Poor Experience
To start, the salesman was uncomfortable to deal with. I’m just there to lease a new car, not hear all about him and his personal life. He went on and on about how he’s the #1 salesman in the country. He stated this multi times. He also emphasized that he is very smart and that I, of course, can already see that just by talking to him for a few minutes. That wasn’t enough though. He then had to PROVE to me how smart he is by pulling out his phone to show me his stock portfolio, where he pointed out that he bought low and showed me how much the values had increased since. To top things off, he also filled me in on how he’s a recovering alcoholic who loves Carvel ice cream cake. All of the above was 100% unsolicited by me. Talk about unprofessional and awkward. How about his hygiene on the heels of a pandemic? He sneezed directly into his hands immediately before taking the keys to my trade in from me. Just wiped his hands on his pants to "clean" them. Gross. I had to sanitize the keys afterwards. He also tried to tell me that I would need to be issued a new license plate. I explained that I had a vanity plate and it could just be transferred to the new vehicle. He argued with me. I told him I’ve done it before without a problem. It’s not unusual. He then asked someone and they confirmed that I was right. He went on to say that the registration process would take longer because of the transfer though, maybe 2 weeks or more, which made no sense at all. He was very flustered about the whole thing, as if he’d never encountered this situation before, which I found especially odd coming from the supposed #1 salesman in the country for many years running. This all happened on a Monday, late afternoon. After coming to an agreement on the vehicle that I was happy with and providing my down payment, he told me he would be out on Tuesday and the finance manager would be out on Wednesday, so I could come on Thursday to finalize all the paperwork. Not ideal, but ok. So, this leads to my experience with the finance manager. Everything seemed to go well overall when I worked with him on Thursday to sign all of the paperwork. He did mention that they miscalculated something by $150 or so, but that they would eat the cost because it was their mistake. No big deal. I mentioned that my salesman said that it could take weeks to get the registration done, but he said that wasn’t true and that a plate transfer wouldn’t take any longer than getting a new plate. He then went on to laugh and say that that salesman just tends to get stressed out when he encounters a situation he’s unfamiliar with or whatever. Umm, ok. Anyway, I asked when I could pick the car up and he said as soon as the registration came back. He said they would send a runner out on Friday, but that it probably wouldn’t be back until the following Monday or Tuesday. I said if there’s any way they could expedite it, so I could pick the car up late Friday (the next day), that would be great. So, he pulled out my folder and wrote PRIORITY on it and then pulled out a highlighter and highlighted the word in yellow. Early Monday afternoon rolls around and I haven’t heard anything yet, so I call and leave him a voicemail to inquire about the registration. Then early Tuesday afternoon arrives and I still haven’t heard anything. No return call. So, I call him and reach him this time. I mentioned that I left him a voicemail on Monday, but hadn’t heard back, so I’m following up. He doesn’t offer an apology or reason for not returning my call. He just asks how he can help me. I ask about the registration and he says that it go bounced back by the registry because he miscalculated the plate transfer fee and didn’t include enough money to pay for it. Ah, so I think it’s safe to say that he didn’t call me back because he didn’t want to tell me that they screwed up. Where’s the transparency? Anyway, he says they’ll be sending it out again that day and it should be back Wednesday. However, Wednesday comes and goes. I call my salesman, early afternoon on Thursday to check the status. He said they’ll be sending it out that day. IT HADN’T EVEN GONE OUT YET. So, the "PRIORITY" registration that was delayed because of being kicked back due to dealer error, was not even expedited after the mistake, despite the finance manager telling me it would go out on Tuesday. Horrible. Luckily, the registration turnaround was quick this time and I was able to pick up my car the next day (Friday). That’s basically two weeks to take delivery of an in stock vehicle though, which is unacceptable. Oh, and of course, when I came to pick up the car, my salesman sneezed right into his hands again and wiped them on his pants, despite standing right at his desk where a large bottle of hand sanitizer resided. He then offered me his just sneezed in hand to shake just before I left, which I promptly declined. As I said before, gross. Overall, this was an extremely disappointing customer service experience. With Genesis being considered a luxury brand in competition with the likes of BMW, Audi, Mercedes, Lexus, etc, I expected the same type of dealership experience that I would get at those other brands. That was not even remotely the case though. The quality of the dealership experience didn’t come close to matching the superb quality of the vehicle I leased. Genesis of Nashua needs to do better. Much, much better.
Not Recommended
NATHAN A G. from Genesis Of Nashua responded on 07/28/2021 03:11 PM

Someone will be reaching out to you shortly.  Thanks for your patience.


RG
gravatar
Richard G.
Wilmington, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Sales
Professional Staff & Great Service
No pressure during the entire sales process. Service department is excellant!
Recommended
NATHAN A G. from Genesis Of Nashua responded on 07/26/2021 04:51 AM

Thanks!


CS
gravatar
Christopher S.
Hooksett, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Sales
Excellent transaction
Wonderful experience. Great vehicle
Recommended
NATHAN A G. from Genesis Of Nashua responded on 07/16/2021 11:55 AM

Thanks!


DD
gravatar
Derek D.
Manchester, NH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2021
verified customerVerified Customer
Category: Sales
Prices and service we good enough to make me drive past my local dealer and take the trip to nashua.
Nice sales people and decent deal. Thats what you look for in a new car dealer.
Recommended
NATHAN A G. from Genesis Of Nashua responded on 02/26/2021 06:10 AM

Thank you for your responses.  If you are happy with Jack's performance please reconsider scoring at 5 stars.  The scoring is very strict and anything less than 5 is marked as a fail for the Sales Consultant.  Either way we appreciate your feedback and business.


TA
gravatar
Tejas A.
Milford, MA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/09/2021
verified customerVerified Customer
Category: Sales
Best place to buy or look at the vehicle
I would recommend the vehicle anytime to anybody but would not allow them to get the vehicle cleaned for like buffing or washing the vehicle

And they did not say that i will not get a digital key and i would have to purchase it myself
Recommended
NATHAN A G. from Genesis Of Nashua responded on 02/10/2021 06:06 AM

Someone will be reaching out to you shortly if they haven't already.  Thanks for your patience.


KP
gravatar
Kelly P.
North Chelmsford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
verified customerVerified Customer
Category: Sales
We could not be happier with our purchase and the service at Genesis of Nashua
We could not be happier with our purchase and the service at Genesis of Nashua The staff is very easy to deal with and professional, you won't find pushy salesmen at this dealership. I will definitely buy again from them and will recommend Genesis of Nashua to family and friends.
Recommended
NATHAN A G. from Genesis Of Nashua responded on 01/22/2021 04:06 PM

Thanks Kelly!

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