business image

Genesis Of New Port Richey

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(66 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
17
Total ReScores
4.8
ReScore Average
89
Net Promoter Score ®

Business Details

Contact
(727) 569-0999
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3936 Us Highway 19 New Port Richey, FL 34652
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(66 Reviews)

RE
gravatar
Richard E.
Spring Hill, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
verified customerVerified Customer
10
Category: Service
Like going to your family for service
As always I am greeted at the door with a smile. I know that valet service is available but the in person experience is so gratifying that unless i am pressed for time I like to take it in in person. All my questions answered, the car maintained, cleaned and best of all I KNOW all was done professionally, safely, and that all boxes were checked. All the staff run like a well oiled machine. I really couldn't be more satisfied! Thank you Genesis of New Port Richey
BARRY R. from Genesis Of New Port Richey responded on 03/15/2022 05:55 AM

Thank you for choosing and reviewing our Service Department, Richard. Our goal is to provide you with the best possible service experience and maintain your valued confidence. It was our pleasure to serve you and we thank you for your loyalty. Good seeing you my friend. :)

Barry Roach
Genesis Experience Manager
727-385-3301


PS
gravatar
Peter S.
Tampa, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
trustworthy and thorough service experience
I live in Tampa however I only take my Genesis to Hyundai NPR as I consistently received very thorough attention to my vehicle and realistic an accurate recommendations for improving the operation of my vehicle. I have never felt that I was being sold down the road for Unnecessary repairs. Repair work has always been completed in an excellent manner.
BARRY R. from Genesis Of New Port Richey responded on 02/18/2022 05:26 AM

Thank you for choosing and reviewing our Genesis Service Department, Peter. Our goal is to provide you with the best possible service experience and maintain your valued confidence. It was our pleasure to serve you and we thank you for your loyalty.

Barry Roach
Genesis Experience Manager
(727)-385-3301


MK
gravatar
Martha K.
Gulfport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Service
SUPER SERVICE
GOOD OLD FASHIONED SERVICE
Jon Vincent N., Service Manager from Genesis Of New Port Richey responded on 01/28/2022 01:30 PM

Thank you for choosing and reviewing our Genesis Service Department, Martha. Our goal is to provide you with the best possible service experience and we want to thank you for taking the time to come visit us. It was our pleasure to serve you and we thank you for your loyalty. Happy New Years to you and your loved ones, stay safe and healthy this season!

J.V. Nicolas
Genesis Experience Manager
jonnicolas@lithia.com

BD
gravatar
Brenda D.
New Port Richey, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2021
verified customerVerified Customer
10
Category: Service
Great
I love my genesis ❤️❤️❤️
Jon Vincent N., Service Manager from Genesis Of New Port Richey responded on 11/29/2021 12:36 PM

Thank you for choosing and reviewing our Service Department, Brenda. Our goal is to provide you with the best possible service experience and maintain your valued confidence. It was our pleasure to serve you and we thank you for your loyalty. Happy Holidays to you and your loved ones, stay safe this season!

J.V. Nicolas
Service Manager
(727)-203-7183
jonnicolas@lithia.com

Verified Customer
Lecanto, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2021
verified customerVerified Customer
7
Category: Service
Service
Service is good but takes too long.
Jon Vincent N., Service Manager from Genesis Of New Port Richey responded on 10/28/2021 10:40 AM

Thank you for choosing and reviewing our Genesis Service Department. Our goal is to provide you with the best possible service experience and maintain your valued confidence. We hope Molly provided you with 5 star service during your visit and please try our valet service next time which provides pick up and drop off service no charge to you! It was our pleasure to serve you and we thank you for your loyalty.

J.V. Nicolas
Genesis Experience Manager
(727)-203-7183
jonnicolas@lithia.com

KA
gravatar
Kimberly A.
Dunedin, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
verified customerVerified Customer
10
Category: Service
Perfect all around!
I love my Genesis GV80! The car sent me a message that I needed standard service and called immediately to schedule. I live in Dunedin and NPR Hyundai picked my car up while leaving a loaner. Justin my service advisor contacted me several times while they had my car. They completed all scheduled maintenance and took care of a tiny safety re-call I was unaware of, filled the tank and polished her up before sending her home. PERFECT!
Jon Vincent N., Service Manager from Genesis Of New Port Richey responded on 10/28/2021 10:38 AM

Thank you for choosing and reviewing our Genesis Service Department, Kimberly. Our goal is to provide you with the best possible service experience and maintain your valued confidence. It was our pleasure to serve you and we thank you for your loyalty and hope you continue to enjoy the GV80!

J.V. Nicolas
Genesis Experience Manager
(727)-203-7183
jonnicolas@lithia.com

RE
gravatar
Richard E.
Spring Hill, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Service
Genesis of NPR is at the top of their game!
As always Barry Roach took top notch care of my car and as always put me at ease knowing that my GV80 was being treated as well as i was. I never have to give a second thought that all will be done right. I was pleased to see all the care that was being taken to make sure everything possible was being done to keep a sanitary environment during this pandemic times. Thanks Barry and Genesis of NPR!
BARRY R. from Genesis Of New Port Richey responded on 09/14/2021 08:20 AM

Richard,

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you.



Barry Roach
Hyundai Experience Manager
727-385-3301


MM
gravatar
Michael M.
Trinity, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
10
Category: Service
Recall
Took a while for the part to be available; appears not to be the dealers fault. Car was returned detailed and gassed. Excellent!
BARRY R. from Genesis Of New Port Richey responded on 08/23/2021 02:30 PM

Michael,

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you.



Barry Roach
Hyundai Experience Manager
727-385-3301

 


JT
gravatar
Joyce T.
Palm Harbor, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
verified customerVerified Customer
Category: Service
Great Dealership Experiences Always
I have purchased 2 Genesis G80's from Hyundai of New Port Richey. I love the Genesis models and I truly love this dealership. I work with John Little to schedule all my service needs. He is always right on time to get back to me, after I leave a message. I would recommend everyone to check Hyundai of New Port Richey out before you buy your next new or used car. I am sure you will be able to find just the right ride for you. Take the time to go to the Very Best Hyundai of New Port Richey......you will not be disappointed!
Recommended
JONATHAN H L. from Genesis Of New Port Richey responded on 08/09/2021 05:42 PM

Thank you so much Grammy Joyce!!! 

John Little
Service Director 
Hyundai of New Port Richey
727-638-5170
jlittle@hyundaigiant.com

RE
gravatar
Richard E.
Spring Hill, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2021
verified customerVerified Customer
Category: Service
Peace of mind!
We were the 3rd customer when they first opened many years ago, we have been more than satisfied with not only the quality of the 15 different cars we have purchased from this dealer but we have recommended at least 20 friends and relatives who have also purchased their cars from them too. Good service and loyalty to customers is something they take very seriously and it shows from the owners all the way to the receptionist how they treat everyone with respect and concern. Barry Roach and his team of magicians have taken care of every need we have had on all our vehicles we bought from Hyundai/Genesis of New Port Richey. I have never had a concern that my cars or my families cars weren't serviced honestly and accurately all these years. Thank you all for my PEACE OF MIND!
Recommended
BARRY R. from Genesis Of New Port Richey responded on 06/21/2021 06:50 AM

Richard,

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you.

Thanks for the Score Richard. I hope you had a great weekend! :)

Barry Roach
Hyundai Experience Manager
727-385-3301


PZ
gravatar
Paulette Z.
Odessa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customerVerified Customer
Category: Service
Great Dealership
I have been a loyal customer and will continue to be. There are no other dealerships matching with this one. Customers are treated like family.
Recommended
BARRY R. from Genesis Of New Port Richey responded on 06/18/2021 01:16 PM

Paulette,

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. 

Barry Roach
Hyundai Experience Manager
727-385-3301

 


Verified Customer
Palm Harbor, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
verified customerVerified Customer
Category: Service
Follow up Acceptable
Received an immediate follow up and my concerns were taking care of immediately. Much appreciated.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/06/2021
Category: Service
No Follow Through
I was promised something in which the service department didn't follow through on. This is my 2nd consecutive issue working with their team.
Not Recommended
BARRY R. from Genesis Of New Port Richey responded on 06/07/2021 09:31 AM

Thank you for taking the time to fill out our survey and choosing Genesis of New Port Richey as your service center. We sincerely apologize about not getting back to you about the tire prices. I sent you a text message from my cell letting you know I have the parts department getting me prices on the tires for you. I will reach out to the service manager and see what we can do to help you out. We are here for you and appreciate your business. I look forward to speaking with you soon.

Barry Roach
Hyundai/Genesis Experience Manager
727-385-3301

BARRY R. from Genesis Of New Port Richey responded on 06/07/2021 09:57 AM

Thanks for getting back with me Mike. I have notated your account with the complimentary tire install (all4). I am still waiting to hear back from my parts manager about getting the prices on the continentals. I will txt you the information as soon as I get it. 


CR
gravatar
Charles R.
Port Richey, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customerVerified Customer
Category: Service
Superior Sales & Service
I took my new GV80 in for its 7,500 mile service and couldn't be happier with the total experience. From sales to service, the staff their is so professional and friendly and really makes your car ownership a very positive experience!! It's no wonder they are one of the leading dealerships in the country.
Recommended
BARRY R. from Genesis Of New Port Richey responded on 06/07/2021 09:05 AM

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our  Department, Charles. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

 

Barry Roach
Hyundai/Genesis Experience Manager
(727)569-0999


CL
gravatar
C L.
Lutz, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Customer service done right
My experience at Genesis of New Port Richie was unique in that the staff was clear, knowledgeable and sincere. Sean Singh and Bill his salesperson were simply an awesome team working together to ensure that I was as happy on the way out as I was on the way in. I got exactly what I wanted and was happy how we reached a price point that was comfortable for all parties. I am eager to send my family and friends to them both whenever they are ready for a new Hyundai or Gen
Recommended
BARRY R. from Genesis Of New Port Richey responded on 05/13/2021 12:22 PM

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our  Department, Mr. Lopez. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

 

Barry Roach
Hyundai/Genesis Experience Manager
(727)569-0999


JT
gravatar
Joyce T.
Palm Harbor, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
verified customerVerified Customer
Category: Service
The Happy Place to buy a vehicle.
I have purchased two Genesis G-80's from Hyundai of New Port Richey. I love everything about this dealership from the greeting you get at the door to all the staff having a happy, positive and friendly attitude. This dealership always has an abundance of possible buyers and/or coming to the dealership for the service department. One word to describe this dealership.......EXCELLENT!!
Recommended
BARRY R., Genesis Experience Manager from Genesis Of New Port Richey responded on 03/15/2021 05:53 AM

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Joyce. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

Barry Roach
Genesis Experience Manager
(727)569-0999

Displaying Review 1 - 15 of 66 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.