business image

Genesis Of North Aurora

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(34 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
7
Total ReScores
5.0
ReScore Average
80
Net Promoter Score ®

Business Details

Contact
(630) 907-8500
No Business Hours Provided

Business Hours

* No Time Zone Provided
209 Hansen Boulevard North Aurora, IL 60542
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(34 Reviews)

SR
gravatar
Suzan R.
North Aurora, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
8
Category: Sales
Mike Chino
Was very prompt in calling me back.

JD
gravatar
Joseph D.
Sturtevant, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Sales
Smooth Transaction
Fisnik was great. Good communication and no surprises when I arrived to finalize the purchase. Fair trade offer on my G70 and best price on GV80 that I could find. I'd use this dealership for service/maintenance if I lived closer and will have no problem driving down there again to purchase my next Genesis. Good people. Much better experience than I have had with other Genesis dealers in the past.

CS
gravatar
Christopher S.
Saint Charles, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Sales
Amazing
The guys at this dealership were amazing.

JS
gravatar
Janci S.
Saint Charles, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Genesis - Outstanding Value
Hyundai/ Genesis has been my vehicle of choice since 2008. The vehicles have excellent value and compare very favorable with other luxury brands. My salesman, Frak Laurenzano at Gerald Genesis has always taken excellent care of my wife and I.
Thanks

CS
gravatar
Cari S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customerVerified Customer
10
Category: Sales
Highly recommend Nick
Nick was excellent, very responsive and even hand delivered the vehicle to me. I would highly recommend him
Michael C., General Manager from Genesis Of North Aurora responded on 11/29/2021 04:06 PM

Thanks for doing that I really appreciate it.


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

GC
gravatar
Garett C.
Saint Charles, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2021
verified customerVerified Customer
10
Category: Sales
Excellent service
Really great service and easy transaction from trading my car in to getting into my new lease. I have used the dealership before for service and they always do a nice job. Highly recommend visiting them for a new car.
Michael C., General Manager from Genesis Of North Aurora responded on 11/29/2021 05:30 PM

Thanks for your response.


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

LG
gravatar
Lindsay G.
Elgin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Sales
Highly recommend North Aurora
Nik was an amazing salesman! Very knowledgeable and great to work with. Aurelio was awesome in the finance room. Very organized and to the point! Definitely would recommend!
Michael C., General Manager from Genesis Of North Aurora responded on 11/29/2021 05:31 PM

Thanks for your response.


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

SO
gravatar
Sheila O.
Aurora, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Category: Sales
Proud Genesis owner
I enjoyed my time with Brian York and Mike Gino at Genesis of North Aurora. I felt like I was sitting down talking with family. Looking for a Genesis please stop by.
Michael C., General Manager from Genesis Of North Aurora responded on 11/29/2021 05:31 PM

Thanks for your response. 

Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

VL
gravatar
Victor L.
Mico, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2021
verified customerVerified Customer
5
Category: Sales
Average at best
The sales manager and sales rep were good, but when I asked if they could deliver my car to my hotel, I was told they DO NOT offer that service. I also paid cash for my Genesis but still had to wait for about 2 hours for the finance department.
Michael C., General Manager from Genesis Of North Aurora responded on 11/10/2021 07:19 AM

Victor can you please call me when you are available.  I would like to speak to you about this survey.  My phone number is 630-853-3459.


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500
Michael C., General Manager from Genesis Of North Aurora responded on 11/27/2021 04:21 PM

Victor I really need to speak to you can you please call me at 630-853-3459.  This survey was extemely important to Pete Mendoza your sales consultant and I need your help to fix this for Pete it only reflects on him.  He needs 5 stars, 10/10 and all excelent on the response questions.  I can resend this to you if you would please help him with this.  Can you please call me back? Thanks Mike Chino the general manager at Gerald.

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

AF
gravatar
Alexandra F.
North Aurora, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customerVerified Customer
10
Category: Sales
Professional Salesman Nick Shala
I was referred to salesman Nick Shala and was very happy with my experience with him. He did not beat around the bush and respected our time. He kept me informed on what each step was and remained in contact with me even after the purchase. I would definitely refer him to others.
Michael C., General Manager from Genesis Of North Aurora responded on 11/08/2021 06:51 AM

Alexandra please call me about this at 630-853-3459 I woiuld relly like to speak to you.


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500
Michael C., General Manager from Genesis Of North Aurora responded on 11/09/2021 04:53 PM

I will resend you the survey.  please mark 5 star, all 10 and exceptional on the questions.


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500
Alexandroa K. from Genesis Of North Aurora responded on 11/09/2021 05:40 PM

thank you

Michael C., General Manager from Genesis Of North Aurora responded on 11/10/2021 07:40 AM

I am working on resending the survey.  Thanks for your help.



Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

GB
gravatar
Gary B.
Burbank, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
10
Category: Sales
Salesmanwas very knowledgable and helpful in explaining features and technology
They gave a fair price on my trade-in and sticker price.
Michael C., General Manager from Genesis Of North Aurora responded on 11/29/2021 05:31 PM

Thanks for your response.


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

AM
gravatar
Aaron M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customerVerified Customer
10
Category: Sales
Excellent service and team
I had a great experience buying my second Genesis. With friendly helpful team who are there to help when you need them
Michael C., General Manager from Genesis Of North Aurora responded on 11/03/2021 05:40 PM

Thanks Aaron I really appreciate it .


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

GB
gravatar
Gary B.
Burbank, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2021
9
Category: Sales
Salesman was very knowledgable and helpful in explaining features and technology.
They gave a fair price on my trade in and sticker price.
Michael C., General Manager from Genesis Of North Aurora responded on 11/03/2021 05:23 PM

i will be sending you a rescore now.

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500
Michael C., General Manager from Genesis Of North Aurora responded on 11/08/2021 06:54 AM

Gary please call me at 630-853-3459 I would really like to speak to you.


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500
Michael C., General Manager from Genesis Of North Aurora responded on 11/27/2021 04:36 PM

Can you please rescore this with 5 stars, 10/10 and excellent on all questions as Nick explained it is very important to him. Please call me at 630-853-3459 this is mike chino the general manager

Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

CJ
gravatar
Cook J.
Naples, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customerVerified Customer
10
Category: Sales
Excellent car buying experience
Mike Chino and his team are top notch. They made buying a beautiful Genesis a very pleasant experience.
Michael C., General Manager from Genesis Of North Aurora responded on 11/29/2021 05:32 PM

Thanks for your response.


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

AG
gravatar
Anthony G.
Sugar Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
verified customerVerified Customer
10
Category: Sales
2021 gensis
Awesome car. Great service fron dealership.

Displaying Review 1 - 15 of 34 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,617 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(428 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,030 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(283 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,217 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.