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Genesis Of Northampton

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(18 Reviews)
0
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores
5.0
ReScore Average
0
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(413) 774-3122
No Business Hours Provided

Business Hours

* No Time Zone Provided
347 King Street Northampton, MA 01060
Sales Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(18 Reviews)

MB
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Mary B.
Amherst, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2023
2
Category: Sales
Great car but no customer service
I totally love my Genesis and hope to buy another one. But I have serious concerns since Jaylene from the service department hung up on me. She insisted that my Genesis did not qualify for valet service although I have never paid for it in the past. More importantly, what kind of customer service will a Genesis owner receive when a service rep hangs up on them? I am still waiting for a return call from a manager to explain Jaylene's behavior to me. Does this dealership only care about selling cars and not about the treatment customers receive once they have bought those cars?

MB
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Mary B.
Amherst, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2023
2
Category: Sales
Service department decision
I totally love my Genesis and hope to buy another one. But I have serious concerns since Jaylene from the service department hung up on me. She insisted that my Genesis did not qualify for valet service although I have never paid for it in the past. More importantly, what kind of customer service will a Genesis owner receive when a service rep hangs up on them? I am still waiting for a return call from a manager to explain Jaylene's behavior to me. Does the dealership only care about selling cars and not about the treatment customers receive once they have bought those cars?

BM
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Bruce M.
Albany, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2022
0
Category: Sales
Terrible customer service
Brought a Genesis GV80 a year ago, and customer service is worse than terrible. Not truthful in sales promises, unresponsive, deceitful, and generally frustrating. Verbal promises from the sales team have never been kept, letters to management never answered, and multiple emails and phone calls unheeded.
JASMINE I C. from Genesis Of Northampton responded on 01/26/2022 10:57 AM

Thank you for submitting us your feedback! we apologize for the not so great experience we welcome you to reach out at any time. 


GB
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Garry B.
Longmeadow, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/30/2021
verified customerVerified Customer
7
Category: Sales
Genesis of Northampton
They were great during the process. After the process it was hard chasing them down
JASMINE I C. from Genesis Of Northampton responded on 11/30/2021 03:21 PM

Thank you so much for the feedback, please feel free to reach out to me if you ever need a refresher on your features and functions. Congratulations again. 

Kind Regards, 

Jasmine carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com


FO
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Francisco O.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Category: Sales
Great job
Great easy smooth experience, GV 70 is amazing
JASMINE I C. from Genesis Of Northampton responded on 10/23/2021 08:06 AM

Thank you so much Mr Otero, Congratulations on your new Genesis, We look forward to welcoming you back on your first Service visit, Welcome to the Genesis of Northampton Family. 

Kind Regards, 

Jasmine Carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com


JH
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James H.
Ivoryton, CT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/08/2021
verified customerVerified Customer
3
Category: Sales
Could have been better...
Called ahead before making the 1+40 drive to the dealership. Was told by a sales manager that the specific GV80 that I was calling about was indeed in inventory and available for purchase. Made the drive up that day, test drove the vehicle, negotiated a price, only to then be told the vehicle was NOT available for purchase. In its place we were offered a similarly equipped GV80, but this one had 8000 miles on it. We declined the offer to buy a used vehicle at new vehicle pricing.
Eventually bought a different GV80, same trim but a different color than what was desired. Paperwork provided by and filled out by the dealership was rejected by the DMV for having conflicting information on it. Required getting new paperwork and revisiting the DMV for a second appointment.
Vehicle was delivered to us with a vaping device in the driver's side door handle pocket. Seriously?
Was told by Genesis Concierge as well as the genesis.com website info that the vehicle comes with an NFC Key Card. It was delivered without one. We've had a few phone conversations with the dealership since and the dealership is not willing to provide us with an NFC Key Card for this vehicle.
Salesman "Ryan" was terrific. No complaints with him.
JASMINE I C. from Genesis Of Northampton responded on 10/11/2021 07:25 AM

Thank you for your feedback please reach out to our customer service Manager Jasmine with yor concerns 


MM
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Marcia M.
Deerfield, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customerVerified Customer
Category: Sales
Love the car
Great car would recommend it to anyone
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/26/2021
Category: Sales
Do research on genesis re: subscriptions needed
I didn’t know enough knowledge about Genesis and having to subscribe for things which I had with my other car that I did not have to subscribe to
Not Recommended
JASMINE I C. from Genesis Of Northampton responded on 04/26/2021 07:35 AM

Thank you for your feedback! we are sadden to hear that your experience here at Country Hyundai was anything less than perfect and i would like for you to give us the opportunity to change that for you. I would ;love to go over your vehicles features with you in a more detail manner if this is something you are interested in feel free to reach out to me with a date and time that works for you. i would also like to speak with you in regards your experience here with us i will be reaching out to you at some point today to get a little bit of insight on what transpired during your visit. Speak to you soon. 

Kind Regards, 

Jasmine Carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com


LA
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Lawrence A.
Riviera Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
verified customerVerified Customer
Category: Sales
Great buying experience
Just got the new GV80 for my wife. This dealer got the best price for me and answered all my questions. They always followed up and stayed on top of the sale..
Recommended
JASMINE I C. from Genesis Of Northampton responded on 04/26/2021 07:37 AM

Thank you so much for your feedback and kind words about our dealership, Congratulations on your new GV80 if tehre is anything that i can do for you or any linguering questions you may have in regards to teh features of your new GV80 please feel free to reach out to me at any time. 

Kind Regards, 

Jasmine Carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com


AP
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Arleen P.
Mims, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2020
verified customerVerified Customer
Category: Sales
I don't know what this means
The way they treated me as a customer, no, wait, no, everything they did was fantastic!!!
Recommended
MELANIE Z., Customer Service Representative from Genesis Of Northampton responded on 09/10/2020 07:05 AM

Thank you for your feedback Arlene, we hope you enjoy your vehicle!

Melanie Zoelck
Customer Service
413-517-3833
mzoelck@tommycarmgt.com

DG
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Donald G.
Chicopee, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customerVerified Customer
Category: Sales
Great Place
Country Dealership group is Fantastic no matter which one of their places you visit. You get treated fairly and with respect.
Recommended

SM
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Steven M.
Easton, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
verified customerVerified Customer
Category: Sales
Purchase of G-80
The staff at Northampton gave excellent service and when it comes purchasing a vehicle I will definitely recommend Genesis of Northampton.

Thumbs up to Bill and Amber.

Thanks for everything.

Steve Murphy
Recommended
Amber B., Customer Service Representative from Genesis Of Northampton responded on 11/26/2019 08:18 AM

Good morning Steve, 

Thank you very much for taking a moment out of your busy schedule to share this fantastic feedback! We're very happy to hear that your G80 purchase was an exceptional one from start to finish, just as it should be. Congratulations again, and safe & happy travels! We look forward to welcoming you back when future services are needed.

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931


JL
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Jason L.
Longmeadow, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
verified customerVerified Customer
Category: Sales
Amazing staff!
Everything about the purchase of my new Genesis was fantastic from start to finish, from the sale, to the financing portion, to the delivery. Rodd, Chris, and Amber were great. Thank you!
Recommended
Amber B., Customer Service Representative from Genesis Of Northampton responded on 11/21/2019 01:38 PM

Good afternoon Jason, 

Thank you for the kind five-star feedback! We're pleased to hear that our entire team worked together to ensure a truly exceptional car buying experience, just as it should be. Thank you for choosing Genesis of Northampton, and we look forward to welcoming you back for servicing!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931


RM
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Robert M.
Slingerlands, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2019
verified customerVerified Customer
Category: Sales
Good service, knowledgeable employees.
Great staff to deal with, impeccable service.
Not Recommended
Amber B., Customer Service Representative from Genesis Of Northampton responded on 11/21/2019 01:28 PM

Good afternoon Robert, 

Thank you very much for taking a moment out of your busy schedule to share this kind feedback! Nothing makes us happier knowing that you had a great experience working with our team, and that you love your new vehicle. Wishing you safe and happy travels in your new G80!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931


JZ
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James Z.
Easthampton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
verified customerVerified Customer
Category: Sales
A Pleasure
Return customer. Fantastic buying experience.
Recommended
Amber B., Customer Service Representative from Genesis Of Northampton responded on 11/21/2019 01:20 PM

Good afternoon James, 

Thank you so much for the fantastic feedback regarding your car buying experience with us! Customer satisfaction is our number one priority, and we're happy to know that we provided you with nothing less. Have fun & safe travels in your new G70!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931


WM
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William M.
Chicopee, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
verified customerVerified Customer
Category: Sales
Genesis G80
You truly have a wonderful team of people here. Everyone was polite, professional and knowledgeable. Couldn't ask for more.
Recommended

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