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Genesis Of NW San Antonio

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3
Total ReScores
4.7
ReScore Average
65
Net Promoter Score ®

Business Details

Contact
(210) 798-4500
No Business Hours Provided

Business Hours

* No Time Zone Provided
13663 Ih 10 West San Antonio, TX 78249
Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23 Reviews)

BC
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Bill C.
Boerne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
10
Category: Sales
Excellent experience at McCombs
Purchased a Genesis GV80 and we are pleased in every way with the experience. Shane Monroe was helpful and knowledgeable without undue pressure. He was backed up by Matt, the GSM. We could not have been more satisfied.

SZ
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Sarah Z.
San Antonio, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2022
6
Category: Sales
A nicer dealership with amenities like other dealership
I love Genesis. I preach to my friends and family Genesis is the way to go. When you compare overall value and quality I think Genesis is up at the top. Your dealership is a different story. They really need to improve on everything. Genesis should consider having someone pretend to buy a car and see for yourselves.
MATTHEW R S. from Genesis Of NW San Antonio responded on 01/17/2022 01:39 PM

THANK YOU FOR THE RESOCRE SIR. WE ARE BUILDING OUR NEW STORE THIS YEAR AND IT WILL HAVE ALOT OF AMMENITIES 


JB
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Janaevia B.
San Antonio, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2021
7
Category: Sales
Purchase of Genesis G70 from NW San Antonio
N/A
MATTHEW R S. from Genesis Of NW San Antonio responded on 10/29/2021 03:01 PM

thank you for the rescore


EP
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Edwin P.
Kerrville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
10
Category: Sales
Professional, customer focused and knowledgeable.
We felt respected and appreciated as buyers. The salesman, Shane Monroe, was exceptional and the finance manager, Max Mandavi, was very helpful and positive.

GR
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Glenn R.
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Sales
Very professional personnel.
Our salesperson was exceptional and an extremely nice experience.
Recommended

DJ
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Darrel J.
San Antonio, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2021
verified customerVerified Customer
Category: Sales
great purchase
The purchase was fast and easy . The salesmen was very nice and helpful.
Recommended

LJ
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Latrease J.
San Antonio, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/13/2021
verified customerVerified Customer
Category: Sales
Genesis is a great car, needs a branded dealership
Although this Hyundai dealer carries the Genesis brand, it isn't on the standard of a Luxury car dealership experience.
There is a certain level of services and amenities that should be available when purchasing a luxury brand car.
Recommended
MATTHEW R S. from Genesis Of NW San Antonio responded on 06/14/2021 11:15 AM

We do aplogize for your negative experience . We understand that our facilities and amenities need improvement. We break ground on our new building in Jan. 2022. In the meantime we are trying to do our best with what we have. Hopefully when you're ready for your new car we will have everything in place. 


Verified Customer
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customerVerified Customer
Category: Sales
Streamlined and friendly experience!
Ken and Jordan were very helpful and professional. I had a couple concerns and they took care of me and weren’t annoyed with some of my pickiness. Love my new G70!
Recommended

AH
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Andy H.
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customerVerified Customer
Category: Sales
Ehhh
Very pushy on sale

Talks about monthly payments lies about APR then changes it when it get to signing in finance
Not Recommended

MG
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Mario G.
Corpus Christi, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customerVerified Customer
Category: Sales
Genesis GV80
Great place to purchase a Genesis vehicle.
Recommended

CN
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Conrad N.
San Antonio, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2021
verified customerVerified Customer
Category: Sales
No comment
No comment
Recommended

AB
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Andre B.
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021
verified customerVerified Customer
Category: Sales
N/A
N/A
Recommended

TG
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Todd G.
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
verified customerVerified Customer
Category: Sales
Genesis Cars Rock -- Dealership Could Use An Update!
We bought a beautiful Genesis G70 from Red McCombs Genesis of NW San Antonio. The staff and the vehicles are fantastic, hands down!

The dealership, from an aesthetics perspective, desperately need an update to be on par with the other luxury brands. The dealership is clean and well lit, it's just a bit cramped and an older facility.

The staff is great and worked our deal very quickly! Shout out to Hunter, our salesman--great job, thank you!
Recommended

JR
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Joshua R.
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
verified customerVerified Customer
Category: Sales
Great customer service
All around excellent experience...
Recommended

DG
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Darrell G.
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
Great Service
Maximus Mandavi was great and took care of everything we wanted and needed.
Recommended

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