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Genesis Of Oak Park

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(17 Reviews)
50
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
5.0
ReScore Average
50
Net Promoter Score ®

Business Details

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Sales Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(17 Reviews)

DG
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David G.
Berwyn, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
9
Category: Sales
great experience
the salesman was nice and patient and was doing what he could to get me at a payment i would take

KC
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Kamil C.
Westchester, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
10
Category: Sales
Great experience
If you’re looking for a Genesis, I highly recommended going to Chris Evans at the Oak Park Genesis. He’ll do everything to close the sale and have both parties happy.
CONSTANCIA M. from Genesis Of Oak Park responded on 12/10/2021 07:57 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our sales department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Client Relations Manager
AnaR@ mcgrathcity.com

Ana Rivera     


TA
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Theresia A.
South Elgin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customerVerified Customer
10
Category: Sales
GV80 Purchase
Excellent customer care during the recent purchase of my Genesis GV80
CONSTANCIA M. from Genesis Of Oak Park responded on 12/10/2021 08:02 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that we provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Client Relations Manager
AnaR@ mcgrathcity.com

Ana Rivera     


TC
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Tracey C.
Country Club Hills, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2021
verified customerVerified Customer
0
Category: Sales
Buyer's Beware!!!
2022 Genesis GV70 AWD 3.5T Sport Prestige
The only reason I went through with purchase was because of time, vehicle's color with options and my salesperson Mike Richardson was great. Overall experience was just horrible. They try to bully you to do their financing, they try to charge over MSRP, they try to duplicate fees that are already included in sticker price, Finance does not pay attention to detail, they discriminate against military if you don't use their financing, and porters do not properly clean and detail vehicles for delivery. I do not recommend this dealership and I won't ever return not even for service.
ROGER C. from Genesis Of Oak Park responded on 10/27/2021 11:06 AM

We are very dissapointed that you did not have the 5 star experience that we always strive to provide. We have been reaching out to you to discuss the situation . Please contact us at your convience . I can be reached directly at 708-408-5364 Thank you . Roger Clegg  Mgr  Oak Park Genesis.


RG
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R G.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2021
Genesis sales tactic
I stopped by to purchase a new Genesis GV70, 2.5. MSRP was $50K and I was willing to pay to buy it. However, the salesman said that there will be $4,000 additional charges. He said, "Genesis is hot right now. People are willing to pay $15,000 over the MSRP." That did it. Who wants to pay that much more than MSRP? Only dumb consumer?
Not Recommended
ROGER C. from Genesis Of Oak Park responded on 08/03/2021 12:27 PM

We are very concerned that you did not receive the 5 star experience on your visit to Genesis of Oak Park . I would appreciate a bit of your time to discuss your visit. I was unable to reference your time spent here. Please contact me directly at 708-408 5364 or email RCLEGG@MCGRATHCITY.COM 

Roger Clegg,
Manager, Genesis of Oak Park


RG
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Rufus G.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2021
Sad customer
Ripped off $20000.00
Not Recommended

RG
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Rufus G.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2021
Should treat everyone fairly
This was the worst experience that I have ever had, I feel that I was totally ripped off by McGrath Hyundai City. They charged me $8000.00 over the MSRP from $73000.00 to $81000.00 and they charged me over $12000.00 for an extended Warranty. They double charged me and some for the destination cost.. I feel that they overly charged me for everything. I'am so unhappy with this purchase. I put $28000.00 down and only $3000.00 went towards the car. SO VERY UNHAPPY SO VERY UNHAPPY.
Not Recommended

RG
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Rufus G.
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customerVerified Customer
Category: Sales
Was sad, Now very glad
McGrath Genesis of Oak park has proven me wrong and they are able and willing to resolve almost any matter and concern that the customer faces with their purchase.
I would like to thank Mgr. KEVIN and my salesperson The Original John for their patience and understanding...Please for your next car purchase go to McGrath Hyundai City and ask for The Original John.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2021
Category: Sales
How you treat everyone fairly
Ź
Not Recommended
ROGER C. from Genesis Of Oak Park responded on 06/10/2021 11:17 AM

Thank you for giving us the opportunity to address your concerns.

ROGER C. from Genesis Of Oak Park responded on 06/10/2021 04:23 PM

We appriciate that we were able to address your concerns and Kevin and Original John were able to continue making you a satisfied customer anprovide a 5 star experience


LG
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Leonard G.
Melrose Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
verified customerVerified Customer
Category: Sales
Knowledgeable people, great attitude and service.
WE have dealt with McGrath for over 25 years.
Would not think of going to another dealer.
The general manager Mr. Gleason was involved in, and aware of the deal. He was also
very helpful. The sales person, Mr. Vaughn was professional, courteous and supervised all
aspects of getting us into our new G90.
Recommended

FG
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Frederick G.
Elmhurst, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/09/2021
verified customerVerified Customer
Category: Sales
Dealership facility just too overcrowded.
Very nice polite knowledgeable salesman. Mike Richarson. However, the dealership facility is just too overcrowded to feel really comfortable.
Recommended

NS
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Nataliya S.
River Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
verified customerVerified Customer
Category: Sales
Excellent service
Very pleasant place. The staff was very kind and helpful. The salesperson Jerry was very helpful and he made everything easy. Excellent service, I had a great experience at this Genesis dealership.
Recommended

RC
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Ronald C.
Park Ridge, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2020
verified customerVerified Customer
Category: Sales
G70 3.3T Prestige -- very nice car indeed. Be careful when choosing a dealer.
Read the finance contract offer over very carefully before signing. I'm disappointed at the mistake or stunt pulled with a contract that might have been ONE THOUSAND DOLLARS higher than what was initially agreed to. Don't feel rushed. Look the contract over carefully and Buyer Beware!
Not Recommended

ME
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Morgan E.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
verified customerVerified Customer
Category: Sales
Great cars and great service
An excellent place to pick out a Genesis with attentive and prompt service.
Recommended

RM
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Ruslan M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Excellent Customer Service
I was experiencing a steering wheel problem that caused it to pop and emit a clicking noise when I turned a little bit. It didn't feel right in my hands, and it certainly didn't sound right. After trying a couple of other dealers, and calling Hyundai/Genesis corporate, I was told that there is no issue, and that this is normal for a steering wheel.

I then took the car in to Genesis of Oak Park, and on the third attempt, they agreed there was an issue, and fixed it. Turns out that a coupler on the steering shaft needed to be re-torqued and repositioned. On a long test drive, the mechanic, Scott, also noticed that the brakes were pulsating, and took care of that issue as well. I reported the brakes pulsating to the other dealers on multiple service visits, only to be ignored and told that it is "normal" or that they could not feel anything. So I was pleasantly surprised and happy that Scott caught the issue without me even having to say anything.

Finally, the customer service is the best I've ever received from a car dealer service department. The service adviser, Randy Richards, is attentive, always followed up when he said he would, and always took my calls. It's obvious he cares about his customers. This level of service extends to management as well. Chris (I think he's the Service Director), called me after hours in the evening, apologized for being in meetings all day, and updated me on the repairs being done. I have never experienced that kind of professionalism and service at any other dealership. Keep doing what you're doing. I'll be coming here for all my service/maintenance, and referring anyone shopping for a Genesis to you guys.
Recommended

JS
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Jeff S.
Park Ridge, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
verified customerVerified Customer
Category: Sales
Great to do Business With!
Great overall experience - worked with me to meet my goals and never tried to hard sell me, rather, they listened and worked with me to achieve a great experience.
Recommended

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