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Genesis Of Palmdale

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(8 Reviews)
0
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
5.0
ReScore Average
0
Net Promoter Score ®

Business Details

Contact
(661) 947-6000
No Business Hours Provided

Business Hours

* No Time Zone Provided
421 Auto Center Drive Palmdale, CA 93551
Sales Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(8 Reviews)

IA
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Irmino A.
Quartz Hill, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2021
verified customerVerified Customer
0
Category: Sales
Communication between Staff and management needs improvement
Transparency and word of honor needs a lot of improvement

PM
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Patricia M.
Palmdale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Sales
Great car salesperson. Great vehicles,
I love Hyundai/Genesis vehicles. This is my third. I have owned two Tucsons previously. The only reason I didn’t purchase a third Tucson was I needed a little bit bigger vehicle (grandkids are growing up and need a scosh more room). Brian Gelfo (my salesperson) is absolutely the best car salesperson I’ve ever dealt with. He has absolute knowledge of the vehicles he is selling and he remembers that I purchased a vehicle through him many years ago. I love that I feel I am purchasing from a friend.
Recommended

TQ
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Terry Q.
Tehachapi, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2021
verified customerVerified Customer
Category: Sales
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Recommended

CE
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Constance E.
Bear Valley Springs, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
verified customerVerified Customer
Category: Sales
The Genesis Dealership is a welcoming business
I have been going to this dealership for many years and have purchased two Hyundais and now the Genesis. The staff is always friendly and courteous. They do everything possible to keep their customers comfortable. I have never experienced any high pressure salespersons.
Recommended

GK
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Gerard K.
Rosamond, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
verified customerVerified Customer
Category: Sales
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/29/2020
Category: Sales
All is well :-)
I was very impressed with the sales staff. I even decided to buy a second car - one for my wife. Andrew, the salesman, is a no-pressure type salesman and is EXTREMELY knowledgeable in all of the model’s features. I

I’ve recommended Genesis of Palmdale to my co-workers.
Recommended
BILL U. from Genesis Of Palmdale responded on 12/09/2020 02:12 PM

Thank you Mr. Komen for your invaluable input on your purchase experience and overall view. We take this information and constantly look for ways to improve our processes both in sales and service. Andrew your sales consultant also wanted to express his thanks as well. 

Bill Uriarte
Sales Manager

SJ
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Stuart J.
Ridgecrest, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
verified customerVerified Customer
Category: Sales
Good inventory and helpful staff
We came down with the intent of viewing a specific vehicle. Staff offered us several options to include the vehicle we originally looked at.
Recommended

KG
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Kimberly G.
Palmdale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
verified customerVerified Customer
Category: Sales
Customer service and car performance
We have purchased 4 Genesis in the last ten years. The cars are so well made and competitively priced. The staff at Rally including service are amazing. Very warm and friendly.
Recommended

JC
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John C.
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2019
verified customerVerified Customer
Category: Sales
Stand-up sales crew and finance director
The sales manager went the extra mile to honor a great deal we made over the phone on a new 2019 Genesis. There was a huge red bow on the hood in honor of my birthday. Everyone stayed late to get the paperwork done. The finance director was very efficient, friendly and businesslike. I love my new G80 Sport and would recommend Genesis of Palmdale as a stand-up dealer for new car purchase.
Recommended

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