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SureCritic / Auto Repair / Genesis Of Rockville
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Genesis Of Rockville

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(61 Reviews)
95
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Score Details

5 stars
86%
4 stars
7%
3 stars
4%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
5
Total ReScores™
5.0
ReScore™ Average
95
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(301) 424-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
11411 Rockville Pike Rockville, MD 20852
Get Directions
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(61 Reviews)
Write a Review
Recent Reviews
GM
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Guy M.
Hagerstown, MD
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Sales
Genesis G70 experience
I haven’t bought a vehicle in 21 years and the experience was painless and enjoyable.
NICK Z. from Genesis Of Rockville responded on 01/27/2022 07:12 AM

Guy,

Thank you very much for taking out the time to provide your feedback.  We sincerely enjoyed assisting you with your automotive needs and hope to see you back when you're ready for the next one in 21 years!  Enjoy your new Genesis G70!

Regards,

Nick Zahra
General Sales Manager
Fitzgerald Auto Malls

UP
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Utkarsh P.
Monrovia, MD
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Sales
Wonderful Experience
I came in and test drove the new g70, and ended up having a great conversation with the salesman there. Left with it
NICK Z. from Genesis Of Rockville responded on 01/18/2022 10:50 AM

Utkarsh,

Thank you for your feedback.  We are glad you enjoyed your experience enough to do business with us.  I hope the new year and Prommuni is off to a great start!  Don't hesitate to reach out if you need anything.  Happy new year!

Regards,

Nick Zahra
General Sales Manager
Fitzgerald Auto Malls

LP
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Lonnell P.
Silver Spring, MD
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Sales
Helpful not pushy
My experience was great! I don’t like being pushed and they did not. The guys at Genesis Rockville were helpful and answered my questions quickly and succinctly.
NICK Z. from Genesis Of Rockville responded on 12/17/2021 02:37 PM

Lonnell,

Thank you for your feedback.  We sincerely appreciate it and we hope you're enjoying your 2022 GV80.  Beautiful choice!  Wishing you and your family a happy holiday season.

Regards,

Nick Zahra
General Sales Manager
Fitzgerald Auto Malls

LM
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Luis M.
Rockville, MD
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customerVerified Customer
10
Category: Sales
Great people .
What a great experience, Jay is a very professional and friendly that make you feel like a family.
NICK Z. from Genesis Of Rockville responded on 11/29/2021 08:22 AM

Luis,

Thank you so much for the positive feedback.  We consistently strive to achieve excellence day in and day out and we are thrilled that you not only enjoyed your experience with us but also love your new GV70.  Thank you again for your business and allowing us to serve you. We look forward to assisting you again when you're ready for another one!  Have a happy holiday season.

Regards,

Nick Zahra
General Sales Manager
Fitzgerald Auto Malls

TO
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Tamir O.
North Potomac, MD
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Sales
Great dealership - highly recommend
I worked with Jay at Genesis of Rockville. He was a pleasure to work with. The dealership overall was very good to work with. I am particularly impressed that they're not marking up prices beyond MSRP like so many other dealers are doing right now. But overall, just very flexible, accommodating and easy to work with.
NICK Z. from Genesis Of Rockville responded on 11/19/2021 02:12 PM

Tamir,

Thank you very much for your feedback.  Jay is consistently one of our top salesman every month and I know he said it was a pleasure assisting you!  We sincerely appreciate you choosing us with the purchase of your 2022 Genesis GV70!  We hope you enjoyed your experience- it's all part of the FitzWay...there's just no better way to go!

Regards,

Nick Zahra
General Sales Manager
Genesis of Rockville

SS
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Stefan S.
Mount Rainier, MD
2022 Genesis Gv70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customerVerified Customer
Category: Sales
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2021
7
Category: Sales
New car purchase
I honestly had a great experience getting my new GV70.
I have nothing but good things to say about the place. I just think they can do better when it comes to Costumer service, the environment doesn’t feel luxurious as their cars. I think they should go above and beyond their current level to match up to the luxury dealership!
NICK Z. from Genesis Of Rockville responded on 11/01/2021 06:16 AM

Stefan,

Thank you for your feedback.  We are thrilled you had a great experience with us and we are always looking for ways to improve our sales process.  Please give me a call at 301-881-4000 so we can discuss further.  Thank you.

Regards,

Nick Zahra
General Sales Manager
301-881-4000

KM
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Kim M.
Hagerstown, MD
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
10
Category: Sales
McLean's
Matt Thomas,
He was easy to work with, very honest and he knew all about the vehicle. He was patient and not pushy at all..... I would recommend Fitzgerald Auto Mall to anyone looking for a vehicle. See Matt!
NICK Z. from Genesis Of Rockville responded on 11/02/2021 10:38 AM

Kim,

We sincerely appreciate the feedback and are always looking for ways to improve our sales effeciency.  Enjoy your new Genesis.

Regards,

Nick Zahra
General Sales Manager
Genesis of Rockville
301-881-4000

PH
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Patricia H.
Hanover, MD
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Sales
Satisfied Customer of GV70
Very professional and attentive to my needs
NICK Z. from Genesis Of Rockville responded on 11/02/2021 10:39 AM

Patricia,

We sincerely appreciate the feedback and are always looking for ways to improve our sales effeciency.  Enjoy your new Genesis.

Regards,

Nick Zahra
General Sales Manager
Genesis of Rockville
301-881-4000

AM
gravatar
Andre M.
Laurel, MD
2022 Genesis Gv70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2021
verified customerVerified Customer
9
Category: Sales
Tong was an excellent sales associate
Tong was easy to work with, very honest and he knew all about the GV70 and its many features. I would recommend Fitzgerald Auto Mall to anyone looking for a vehicle and definitely recommend Tong as a sales associate.
KENNETH C. from Genesis Of Rockville responded on 10/13/2021 06:21 AM

Good morning Andre,

This is Kenny General sales mgr. with Fitzgerald Genesis in Rockville MD ...Thank you for completing the Genesis survey and your feedback is very important. My apologies for any inconvenience we may have caused you that we fell short of your expectations to receive a 5-star review. I would like to speak with you to review the survey so we can better improve our customer experience moving forward ...I can be reached via my cell at 443.927.1174 

Kenny Cresswell 
manager                        

BS
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Bart S.
Ashburn, VA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2021
verified customerVerified Customer
10
Category: Sales
Super Experience!!!
Great people to do business Tong my sales consultant was a pleasure and his product knowledge was top-shelf. His manager Kenny made the process quick, easy and fair!
KENNETH C. from Genesis Of Rockville responded on 10/13/2021 06:06 AM

Good morning Bart, 

 

Congratulations on the purchase of your Genesis GV80 .
Thank you for taking the time to complete the Genesis survey. 

We appreciate the feedback and it was our absolute pleasure to assist you in your purchase.  


Thank you very much, 

                                                               

Kenny Cresswell

Manager                                             

TP
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Tash P.
Dover, DE
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
verified customerVerified Customer
10
Category: Sales
Best car buying experience ever!
Tong was easy to work with, very honest and he knew all about the vehicle. I would recommend Fitzgerald Auto Mall to anyone looking for a vehicle.
KENNETH C. from Genesis Of Rockville responded on 10/10/2021 07:48 AM

Good morning Tash,, 

 

Congratulations on the purchase of your 2021 Genesis GV80 .
Thank you for taking the time to complete the Genesis survey. 
Our goal is to always provide a 5-star sales experience
We appreciate the feedback and it was our absolute pleasure to assist you in your purchase.  


Thank you very much, 

                                                               

Kenny Cresswell

Manager                                             

WM
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William M.
Leesburg, VA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
10
Category: Sales
Vehicle purchase
Great car buying experience at Fitzgerald Genesis of Rockville. No BS just business. Patrick made the entire car buying process easy.
KENNETH C. from Genesis Of Rockville responded on 09/30/2021 06:40 AM

Good morning William, 

 

Congratulations on the purchase of your Genesis GV80
Thank you for taking the time to complete the Genesis survey. 
Our goal is to always provide a 5-star sales experience
We appreciate the feedback and it was our absolute pleasure to assist you in your purchase.  


Thank you very much, 

                                                               

Kenny Cresswell

Manager                                             

WS
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Wayne S.
Leesburg, VA
2022 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
10
Category: Sales
Outstanding Customer Support
I called looking for a specific car and within an hour received a call back with the car as requested.
KENNETH C. from Genesis Of Rockville responded on 09/29/2021 01:12 PM

Good afternooN Wayne,

 

Congratulations on the purchase of your Genesis G80 .
Thank you for taking the time to complete the Genesis survey. 
Our goal is to always provide a 5-star sales experience
We appreciate the feedback and it was our absolute pleasure to assist you in your purchase.  


Thank you very much, 

                                                               

Kenny Cresswell

Manager                                             

CB
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Calvin B.
Fort Washington, MD
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Sales
Awesome Buying Experience
I did not need a new vehicle but I was browsing car websites as I normally do this time of year and came across the Genesis brand. I thought to myself “those are some attractive vehicles”. I look at options, pricing, and reviews. I compared them to other brands, Lexus, Audi, Acura, BMW, and Mercedes. I saw the G70 and it spoke to me. Come get me it said. I check several dealerships before a got Genesis of Rockville. Browsing their website I found just the right G70 for me. I made an appointment to go in and see it the next day. Unfortunately, someone had purchased it moments before my arrival. I was a little upset at the time. However, my sales person, Patrick, saw that and said Mr. Blair, we are going to put you in a vehicle that you are going to love. True to his word, Patrick showed me a couple of G70’s that were gorgeous. And was right. Fell in the with Silver G70 and got an Awesome deal! The staff at Genesis of Rockville great! I will defiantly purchase another vehicle from them
KENNETH C. from Genesis Of Rockville responded on 09/28/2021 04:00 PM

Good evening Calvin,

 

Congratulations on the purchase of your Genesis G70 .
Thank you for taking the time to complete the Genesis survey. 
Our goal is to always provide a 5-star sales experience
We appreciate the feedback and it was our absolute pleasure to assist you in your purchase.  


Thank you very much, 

                                                               

Kenny Cresswell

Manager                                             

SK
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Soon K.
Fairfax, VA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Sales
New gv80!
Please test drive it before you go to any other luxury brand
KENNETH C. from Genesis Of Rockville responded on 09/28/2021 04:01 PM

Good evening Soon, 

 

Congratulations on the purchase of your Genesis GV80.
Thank you for taking the time to complete the Genesis survey. 
Our goal is to always provide a 5-star sales experience
We appreciate the feedback and it was our absolute pleasure to assist you in your purchase.  


Thank you very much, 

                                                               

Kenny Cresswell

Manager                                             

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