Good Afternoon John,
Thank you for taking the time to speak with me. I appreciate it!
I am sorry for the lack of communication you received, you have my direct #, Please do not hesitate to reach out with anything I can assist with.
Sheila Ramsey 916-293-4774 Customer Relations Manager
Good Afternoon Zachary!
Congratulations on your new 2021 Genesis G80 :)
Thank you for the wonderful 5 star review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the team.
Sheila Ramsey 916-293-4774 Customer Relations Manager
Good Afternoon Jessie,
Congratulations on your new 2021 Genesis GV80 :)
I just left a voicemail for you, If you would kindly return my call when you have a moment I would sure appreicate it :)
Sincerely,
Good Morning Ronald,
Congratulations on your new 2022 Genesis Gv70 :)
Thank you very much for the 5 star review and for taking the time to complete our survey! We greatly appreciate you and your business!
Sincerely,
Good Afternoon Sherry!
Congratulations on your new 2021 Genesis Gv80 :)
Thank you for the wonderful 5 star review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the team.
Sincerely,
Hi Benedict!
Congratulations on your new 2021 Genesis Gv80 :)
Thank you very much for the kind words and the great 5 star review! I will be sure they are shared with the team. We appreciate you and your business! You and your business are much appreciated! I will be sure and share your kind comments with the team.
Sincerely,
Hi Debbie!
Congratulations on your new 2021 Genesis GV80 :)
Thank you very much for the kind words and the great 5 star review! I will be sure they are shared with the team. We appreciate you and your business! You and your business are much appreciated! I will be sure and share your kind comments with the team.
Sincerely,
This “NEW” car purchase from Roseville, Genesis is turning into a nightmare. I have owned numerous cars including Lexus and Porsche.
Upon asking to test drive this advertised car I was informed by salesman (S.T.), as he dragged a huge charger across the street that the car had been sitting so long the battery was dead and upon a test drive found out that the tires had flat spots. After jumping the car and letting it run for a while, we took it for a test drive.
The vehicle ride was uncomfortable down the street to the freeway. Upon entering the freeway it was very apparent that the GV80 had a problem with the tires to the point I could feel it through my seat and I saw the steering wheel shake. I took a turn driving and my 2002 Acura MDX with the same Michlin’s rides smoother.
After several times in the shop Genesis service team determined the tires needed to be replaced. This is an $80,000, GV80 not a used “as is” vehicle.
Update: Additionally, a letter was sent on February 23, 2024 to the president Christopher Schaffer @ NorCal Automotive Group. No response.
I started with Genesis Customer Care and they quickly car got back to me the same day. Genesius Customer Care followed up with me saying the Roseville General manager general manager, (Joey) would be getting involved. He did, through the service department, he offered to sell me “NEW” tires for my “NEW” car. Seriously!
The replacement tires are in the parts department just need Genesis to make it right getting them on my SUV.
Purchased SUV December 15, 2023 its now March 7, 2024 and still waiting for Roseville Genesis to make this right.
David G