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Genesis Of Roseville

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(40 Reviews)
59
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
59
Net Promoter Score ®

Business Details

Contact
(916) 677-3636
No Business Hours Provided

Business Hours

* No Time Zone Provided
200 North Sunrise Ave. Roseville, CA 95661
Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(40 Reviews)

DG
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david g.
Granite Bay, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2024
1
Category: Sales
New GV80 purchased from Roseville Genesis flat spot tire problems from not rotating the inventory
GV80 purchased from Roseville Genesis. First let me start by thanking the service and parts team, along with the professional tech’s.

This “NEW” car purchase from Roseville, Genesis is turning into a nightmare. I have owned numerous cars including Lexus and Porsche.

Upon asking to test drive this advertised car I was informed by salesman (S.T.), as he dragged a huge charger across the street that the car had been sitting so long the battery was dead and upon a test drive found out that the tires had flat spots. After jumping the car and letting it run for a while, we took it for a test drive.
The vehicle ride was uncomfortable down the street to the freeway. Upon entering the freeway it was very apparent that the GV80 had a problem with the tires to the point I could feel it through my seat and I saw the steering wheel shake. I took a turn driving and my 2002 Acura MDX with the same Michlin’s rides smoother.

After several times in the shop Genesis service team determined the tires needed to be replaced. This is an $80,000, GV80 not a used “as is” vehicle.

Update: Additionally, a letter was sent on February 23, 2024 to the president Christopher Schaffer @ NorCal Automotive Group. No response.

I started with Genesis Customer Care and they quickly car got back to me the same day. Genesius Customer Care followed up with me saying the Roseville General manager general manager, (Joey) would be getting involved. He did, through the service department, he offered to sell me “NEW” tires for my “NEW” car. Seriously!

The replacement tires are in the parts department just need Genesis to make it right getting them on my SUV.

Purchased SUV December 15, 2023 its now March 7, 2024 and still waiting for Roseville Genesis to make this right.

David G

ME
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Matt E.
Elk Grove, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2023
0
Category: Sales
Bought a lemon
We purchased a GV80 5 weeks ago. We drove it for 3 days and the computer went out. We were given a loaner but they do not seem capable of fixing the car. With the app that comes with the car we can see when activity is going on with the car. For the first 2 weeks we saw no activity. After I called and started to complain then we began to see a lot of activity with the car. We were told they found the problem and it would take a week to get the part. It took 2 weeks for them to receive the part. We got a call today that the car is still not operable and they don't know when it will be. During this entire process we have had to initiate almost all contact as we would not be contacted about the status of our car from anyone. Several times left messages for the service department because no one would answer the phone but not 1 time did we receive a return call. When we did speak to someone we got the same scripted answer that got us no closer to a solution. So we bought a brand new car 5 weeks ago but Genesis of Roseville cannot get it to work.

CD
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Clara D.
El Dorado Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
10
Category: Sales
James
James was great. Very patient, hard working and not pushy. We came back just for him.

JB
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John B.
Grass Valley, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/05/2022
verified customerVerified Customer
1
Category: Sales
Find a different dealer; problem is that the Genesis dealers in the area are all owned by the same person.
Overall it was a lousy experience.
SHEILA R R., Customer Relations Manager from Genesis Of Roseville responded on 01/06/2022 12:57 PM

Good Afternoon John,
Thank you for taking the time to speak with me. I appreciate it!
I am sorry for the lack of communication you received, you have my direct #, Please do not hesitate to reach out with anything I can assist with.
Sheila Ramsey 916-293-4774 Customer Relations Manager


BB
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Benjiman B.
Grass Valley, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/08/2021
verified customerVerified Customer
7
Category: Sales
Ryan
Ryan was really cool and made everything easy

AT
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Anel T.
Citrus Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Genesis of Roseville provided excellent service. From the sales associate to the finance manager.

ZB
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Zachary B.
Loomis, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
10
Category: Sales
New Genesis G80
I highly recommend Roseville Hyndai ! Amanda made purchasing a vehicle seamless and stress free ! Ernesto in finance was exceptional as well ! By far my best experience purchasing a vehicle ever!
SHEILA R R., Customer Relations Manager from Genesis Of Roseville responded on 09/16/2021 02:09 PM

Good Afternoon Zachary!
Congratulations on your new 2021 Genesis G80 :)
Thank you for the wonderful 5 star review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the team.

Sheila Ramsey 916-293-4774 Customer Relations Manager


TR
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Teresa R.
El Dorado Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
verified customerVerified Customer
10
Category: Sales
Gorgeous Car!
I decided it was time to buy a new car. A friend recommended a Hyundai, but I had 2 other cars in mind. I went into the Roseville dealership just to tell my friend I stopped by out of respect, but immediately fell in love with the Genesis G70! The G70 looks very European, and has beautiful designs inside and out which makes it a gorgeous car!. I also loved the Acura TLX, but ultimately the Hyundai warranty and safety features, couldn't be beat. So happy with my purchase!

PB
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Paul B.
Auburn, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Sales
Highly recommend
Every time I drive this car I have to smile. I am fortunate enough to be able to drive any car I wish to drive. I have owned virtually every Luxury car brand in my lifetime and this is far and away the best .
Recommended

JP
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Jessie P.
Richmond, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2021
verified customerVerified Customer
Category: Sales
Friendly helpful staff
The staff here is very helpful and knowledgeab
le. Also caring about the process.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Roseville responded on 08/02/2021 01:11 PM

Good Afternoon Jessie,
Congratulations on your new 2021 Genesis GV80 :)
I just left a voicemail for you, If you would kindly return my call when you have a moment I would sure appreicate it :)
Sincerely,

Sheila Ramsey
916-293-4774
sramsey@hyundaistore.com

RK
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Ronald K.
Napa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customerVerified Customer
Category: Sales
Samuel was attentive and continues to be a great help.
Was enjoyable experience. Not happy about how the actual price was different from price on web site.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Roseville responded on 07/16/2021 09:37 AM

Good Morning Ronald, 
Congratulations on your new 2022 Genesis Gv70 :)
Thank you very much for the 5 star review and for taking the time to complete our survey! We greatly appreciate you and your business! 
Sincerely,

Sheila Ramsey
Customer Relations Manager
"We strive for FIVE" 
916-293-4774
sramsey@hyundaistore.com

BS
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Bob S.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customerVerified Customer
Category: Sales
G80 features
N/A
Recommended

SH
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Sherry H.
Modesto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customerVerified Customer
Category: Sales
Great Sales Team
From the moment we walked up the service was exceptional. We had been shopping for a new car for quite a while and had been to several dealerships from Modesto to Roseville, but nothing compared to the service we received at Roseville Genesis. Samuel is an amazing young man and showed us a level of service that is incomparable and unheard of in this day and age. He was calm, courteous, respectful and very hospitable. The car pretty much sold itself but Samuel still did everything possible to earn this sale. He was knowledgeable of the product he was selling and quick to admit when he wasn't sure about something, but he made sure we left knowing the correct answer.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Roseville responded on 05/12/2021 02:23 PM

Good Afternoon Sherry!
Congratulations on your new 2021 Genesis Gv80 :)
Thank you for the wonderful 5 star review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the team.
Sincerely,

Sheila Ramsey
Customer Relations Manager
"We strive for FIVE" 
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a wonderful day!

BC
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Benedict C.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customerVerified Customer
Category: Sales
Kind, helpful, straightforward.
They met us at the airport at 8 AM and drove us to the dealership. The car was clean, ready to go, waiting outside for us. Buying experience was smooth. Best car buying experience I ever had. In and out in a little over two hours.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Roseville responded on 05/11/2021 07:35 AM

Hi Benedict!
Congratulations on your new 2021 Genesis Gv80 :)
Thank you very much for the kind words and the great 5 star review! I will be sure they are shared with the team. We appreciate you and your business! You and your business are much appreciated! I will be sure and share your kind comments with the team. 
Sincerely,

Sheila Ramsey
Customer Relations Manager
"We strive for FIVE" 
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a wonderful day!

DY
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Debbie Y.
Davis, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Category: Sales
GV80
Low pressure sales. Every part of vehicle was explained. Sales person even answered questions husband had on his recent Sonata Hybrid purchase
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Roseville responded on 04/08/2021 11:26 AM

Hi Debbie!
Congratulations on your new 2021 Genesis GV80 :)
Thank you very much for the kind words and the great 5 star review! I will be sure they are shared with the team. We appreciate you and your business! You and your business are much appreciated! I will be sure and share your kind comments with the team. 
Sincerely,

Sheila Ramsey
Customer Relations Manager
"We strive for FIVE" 
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a wonderful day!

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