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Genesis Of Schaumburg

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(10 Reviews)
50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
50
Net Promoter Score ®

Business Details

Contact
(847) 519-9600
No Business Hours Provided

Business Hours

* No Time Zone Provided
1020 E Golf Rd Schaumburg, IL 60173
Sales Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(10 Reviews)

JT
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James T.
Crystal Lake, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/07/2021
verified customerVerified Customer
3
Category: Sales
Unprofessional and Poor Presentation
Very dissatisfied with this dealership. Unprofessional and a poor presentation and delivery of my vehicle. Would not recommend.

NS
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Nicholas S.
Bartlett, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2021
verified customerVerified Customer
9
Category: Sales
See below
Please see comments in the actual survey. Overall I’m happy with the purchase, salesperson, and most importantly the porter that cleaned the vehicle. They did an awesome job!

GC
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Guy C.
Arlington Heights, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
10
Category: Sales
Customer for life
I have bought 7 cars at Patrick Hyundai. My latest addition was this past week. They have taken care of my entire family for more than a decade. Top notch service, always trying to understand my needs and wants and working with me to achieve them. Convenient location with a grade A selection of cars and SUV’s. I am a customer for life! Oh and Manny is a great representative for the outstanding folks at Patrick. Do yourself a favor go see him and let him help you get into a great vehicle.

PS
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Paul S.
Aventura, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2021
verified customerVerified Customer
10
Category: Sales
Great Experience for an SUV purchase.
The purchase process went great. I am contemplating another purchase for a family member very soon. The associate was very knowledgeable and courteous. I highly recommend him and the GV80.

RB
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Richard B.
Winnetka, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
verified customerVerified Customer
Category: Sales
Great people and pricing options
The team was great to work with. Totally transparent pricing discussion and met every expectation one could ask. Great team,
Recommended

JC
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jeffrey c.
Lake Zurich, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/21/2021
terrible service department
I gave the dealership 2 stars instead of the one they truly deserve because the new service manager seems nice and was apologetic. After genesis of Lake Bluff closed, my service dealer was changed to Schaumburg.
Genesis is sold under the idea of better service. They consistently did not show up for valet appointments they made, did not complete promised services, and did not provide promised estimates. This happened on 3 occasions until I finally decided to just sell my genesis altogether. I have had a hyundai or genesis for 21 years. Due to the service and warranty issues I will no longer be their customer.
Not Recommended

RH
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Robert H.
Palatine, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/06/2021
verified customerVerified Customer
Category: Sales
Took very long time to purchase the car at the dealership
Took 3 hours of waiting to purchase my car. I think dealers should make an appointment for Genesis customers so they do not have to sit and wait for extended periods of time.
Recommended

T
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T.
Oak Park, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2020
verified customerVerified Customer
Category: Sales
They had the car I wanted.
I was looking for a GV80 Prestige package and they had one of the few in the area.
Recommended

JP
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Joel P.
Long Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
verified customerVerified Customer
Category: Sales
Genesis G70 review
Easy to deal with
Recommended

JZ
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John Z.
Deer Park, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2020
verified customerVerified Customer
Category: Sales
2019 G80 Lease
Deal was good
Recommended

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