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Genesis Of Smyrna

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(16 Reviews)
46
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores
5.0
ReScore Average
46
Net Promoter Score ®

Business Details

Contact
(770) 952-2621
No Business Hours Provided

Business Hours

* No Time Zone Provided
2135 Cobb Parkway Smyrna, GA 30080
Sales Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(16 Reviews)

DR
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Diane R.
Marietta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2022
verified customerVerified Customer
10
Category: Sales
Great experience at Ed Voyles Hyundai!
Positive experience overall. So thankful the GV 80 that was my favorite was available on their lot!
EDWARD K. from Genesis Of Smyrna responded on 02/14/2022 05:47 AM

Thank you for your 5 Star Review and Welcome to the Voyles Automotive Family!!! 


KJ
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Kedren J.
Mcdonough, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2022
verified customerVerified Customer
8
Category: Sales
Purchased GV80
Nathan was very knowledgeable, courteous, and personable. I love the vehicle. Although I was definitely not a fan of the finance manager during the final steps.
EDWARD K. from Genesis Of Smyrna responded on 02/14/2022 05:48 AM

Thank you for your Feedback and a Memeber of Management will be reaching out to you!!!


JM
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Jeffery M.
Douglasville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Sales
Top of the class
This was an overall great experience and I look forward to purchasing my wife’s next vehicle from here as well.
EDWARD K. from Genesis Of Smyrna responded on 02/08/2022 04:25 AM

Thank you for your 5 Star review and Welcome to the Voyles Automotive family!!!


SW
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Sunny W.
Columbus, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/09/2021
8
Category: Sales
Car buying experience was great, Finance was not.
Shakim Alonzo was awesome. He understood that I did not want to stick around for a long time negotiating with my 6 month old. We reached a deal for the car without a problem. The finance manager, Bo could use retraining on customer service and communication with customers. He steered us away from placing more money down on the car and made refinancing difficult. That is the reason I cannot give this place 5 stars.
EDWARD K. from Genesis Of Smyrna responded on 12/10/2021 05:22 AM

A Member of Management will be reaching out to you regarding your concerns!!!


MZ
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Manuel Z.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Sales
Hot Car Great Staff
Genesis / Hyundai of Smyrna has an easy job selling a Hot Car. It sells itself. I completed extensive research of both the Genesis and the competition before arriving at the dealership. My Product Specialist / Salesperson really knew her stuff and we stepped over each other discussing the car as we test drove it. I was impressed by the car and by my specialist. Seems like everyone there was comfortable confident and professional. It was a refreshing experience in an easy environment and no one was twisting my arm to buy a car; yet they made the sale. Thank you. I still love the car and am happy to recommend the dealership.
EDWARD K. from Genesis Of Smyrna responded on 12/01/2021 01:50 PM

Thank you for your 5 star review and Welcome to the Voyles Automotive Family!!!!!


DG
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Demarcus G.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
10
Category: Sales
Excellent service!
Nigel was a excellent car salesman!
EDWARD K. from Genesis Of Smyrna responded on 11/10/2021 08:52 AM

Thank you for your 5 Star Review and Welcome to the Voyles Automotive Family!


CW
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Carolyn W.
Gastonia, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customerVerified Customer
10
Category: Sales
Would shop here again
Excellent place
EDWARD K. from Genesis Of Smyrna responded on 10/16/2021 06:49 AM

Thank you for your 5 Star Review and Welcome to the Voyles Automotive Family!!!


ST
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Sally T.
Smyrna, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
10
Category: Sales
Genesis and Ed Voyles of Smyrna
Paul, my salesperson, did a fabulous job. I give him 5+stars. His knowledge of the GV70 alone was amazing! I’ve wanted a Genesis for years. I’ve owned BMW 5 series and Hyundai’s. Wanted a more personal dealership for my next purchase. The salesperson at Ed Voyles, Paul, is hands down the most knowledgeable and helpful I’ve ever dealt with. He knows this brand and he knows the new GV70! He quickly made me feel confident and comfortable with all the safety features. Whereas I don’t like the antiquated way of negotiating with a sales manager and the salesperson as the go between, we eventually got the job done! I was treated with respect from the first time I checked out the dealership months ago and it continues to be that way. I’m the proud owner of a 2022 Genesis GV70! Looking forward to a long relationship with Ed Voyles of Smyrna.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2021
9
Category: Sales
Genesis and Ed Voyles of Smyrna
I’ve wanted a Genesis for years. I’ve owned BMW’ 5 series and Hyundai’s. Wanted a more personal dealership for my next purchase. The salesperson at Ed Voyles, Paul, is hands down the most knowledgeable and helpful I’ve ever dealt with. He knows this brand and he knows the new GV70! He quickly made me feel confident and comfortable with all the safety features. Whereas I don’t like the antiquated way of negotiating with a sales manager and the salesperson as the go between, we eventually got the job done! I was treated with respect from the first time I checked out the dealership months ago and it continues to be that way. I’m the proud owner of a 2022 Genesis GV70! Looking forward to a long relationship with Ed Voyles of Smyrna.
EDWARD K. from Genesis Of Smyrna responded on 09/23/2021 07:26 AM

A memeber of Management will be reaching out to Shortly


BP
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Bharatkumar P.
Rossville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customerVerified Customer
Category: Sales
Great Place!
Ask for Reid, he is the best.
Recommended
EDWARD K. from Genesis Of Smyrna responded on 07/22/2021 05:12 AM

Thank you for your 5 Star Review and Welcome to the Genesis of Smyrna Family!!!!


LC
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Landon C.
Old Fort, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customerVerified Customer
Category: Sales
Sales representative
Nigel was there from time I located vehicle I was interested in up till time to leave. He was in detail on the vehicle, very friendly and helpful. One thing is for sure, he is an asset at your dealership!
Recommended
EDWARD K. from Genesis Of Smyrna responded on 07/22/2021 05:12 AM

Thank you for your 5 Star Review and Welcome to the Genesis of Smyrna Family!!!!


AO
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Abbisola O.
Fairburn, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Sales
Jazmine Lawrence made me buy my G70!!
If you’re going to buy a Genesis, make sure you go to Jazmine Lawrence at this dealership. She knew absolutely everything about the products, she made sure my car was in great shape when I picked it up, she was right there beside me during the paperwork process, and now I can definitely say she’s a close friend of mine because of her professionalism and the way that she conducted business. I’m very happy about my experience and I know that it is because of her customer service. Definitely salesperson if the year!!
Recommended
EDWARD K. from Genesis Of Smyrna responded on 07/22/2021 05:12 AM

Thank you for your 5 Star Review and Welcome to the Genesis of Smyrna Family!!!!


GJ
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Gloria J.
Atlanta, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/16/2020
verified customerVerified Customer
Category: Sales
Genesis G7
Ed Voyles great service
Recommended

TK
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T K.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2019
Customer Service
Great customer service. Staff was pleasant and very friendly. Addressed all of my questions/concerns.
Recommended

RH
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Ronald H.
Rome, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
verified customerVerified Customer
Category: Sales
Read every detail when financing
Tried to slap a 5.7% rate on me on the note after salesman, sales manager, AND Hyundai website said 1.9%. No stooge here.
Dealing with the salesman was a great experience, however.
Recommended

BB
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Breyonia B.
Lawrenceville, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2019
verified customerVerified Customer
Category: Sales
Knowledge
Great experience, kept in contact and giving great information.
Recommended

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