business image

Genesis Of South Bay

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(116 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
15
Total ReScores
4.8
ReScore Average
93
Net Promoter Score ®

Business Details

Contact
(424) 456-2030
No Business Hours Provided

Business Hours

* No Time Zone Provided
20433 Hawthorne Boulevard Torrance, CA 90503
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(116 Reviews)

MA
gravatar
Maz A.
Woodland Hills, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2023
0
Category: Sales
They sold me a lemon and aren't willing to make the issue right, poor customer service, terrible GM
If I can give negative stars I would. I leased a G90, their flagship vehicle April 1st. Two days later it was in the shop for navigation and map not working. Then the car has been back and further to the dealer every few weeks. Finally they replaced the navigation module, then the cameras on the cluster stopped. Now going on 45 days the car is there and now they say they are just a repair shop and I need to deal with corporate. They sold me a lemon and forcing me to keep it, but they are in possession of it, while I make the monthly payments. The service advisor Donnie is actually a very nice guy and is doing his best, but the entire dealership is under bad management and they lack good customer service to make the situation right. Now I have obtained a lemon attorney to sue genesis for everything back. I do not recommend buying a vehicle from them. Steer clear.

BS
gravatar
bob s.
Schenectady, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
9
Category: Sales
test
test

CS
gravatar
Clarence S.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
10
Category: Sales
Six months manufacturers maintenance service
Thank you Donnie Ellis for your timely and professional service on my 2022 Gv80. And the attachment of license plate bracket on front grill.

CS
gravatar
Clarence S.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
10
Category: Sales
Six month manufacturers maintenance service.
Thank you Donnie Ellis, for your professional and timely service. And the attachment license plate of the front grill (Gv80,2021).

JP
gravatar
Joe P.
Castaic, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customerVerified Customer
10
Category: Sales
The best
Hands down one of the best car purchase experience

CG
gravatar
Charlotte G.
Carson, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Sales
Service
Excellent service from the beginning to end.

CK
gravatar
Cruise K.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Sales
Great experience
Polite salesman. Great experience 10/10 would recommend.

BL
gravatar
Brad L.
San Pedro, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2022
8
Category: Sales
If buying a Genesis insist on cristianinitial
Initial salesman was rude I’m prepared and carrying a sandwich and coffee I told the young lady and reception I will not deal with this man and she went and got someone in Christian who was very professional and good to work with
STEVEN S. from Genesis Of South Bay responded on 02/08/2022 05:56 PM

Hello Brad,

Thank you for taking the time to let us know how we and Christian did during your purchasing process of your G70.  It is great to hear that working with Christian was a great experience.  He is one of our most knowledgeable Genesis specialists.  I also wanted to let you know that we are currently building our new Genesis location and it will be located on PCH next to the Jaguar and Mercedes dealerships.  This will address all the issues you had with our current facility.  We will also be remodeling the Hyundai location as well this year.  

Anytime I receive a low score alert, I always like to reach out to see what happend.  If you feel Christian did enough to earn a passing score which is 5 out of 5, he would greatly appreciate it.  Let me know if there is anything I can do at this point to help Christian earn a 5 out of 5 rating.

Best Regards,

Steven Suh
Sales Manager
Genesis of South Bay


LK
gravatar
Likwon K.
Torrance, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Sales
Good dealer
Friendly and knowledgeable personnel. Very helpful throughout the purchasing process.

DD
gravatar
Diego D.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
Great service!
Love the car and had a great experience at South Bay. Great customer service and lots of inventory compared to other dealers to choose from.

MK
gravatar
Mindy K.
Valencia, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
8
Category: Sales
Overall exceeded my expectations
Overalls exceeded my expectations. Good staff interaction and transparency.
STEVEN S. from Genesis Of South Bay responded on 01/13/2022 03:17 PM

Hello Mindy,

I just spoke to James and he said that you made a mistake on the survey and asked me to resend the survey email.

Best Regards,

Steven Suh
Sales Manager 
Genesis of South Bay


SS
gravatar
Steven S.
Aliso Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Sales
Easy as 1-2-3
Test drive the vehicle, got pricing and in and out in less time then I thought. Vehicle delivery was amazing, went over and explained all the features and showed me how to use them and answered all my questions.

ME
gravatar
Mona E.
CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Sales
JC was exceptional and overall made the difference during this purchase!!!
My wife and I were researching the Hyundai Santa Fe hybrid upon our arrival to the dealership in South Bay. JC, our sales person whom we'd been in contact with via text, was very transparent about the vehicle not being available. He encouraged us to come by and look at other vehicles. We'd previously drove the Santa Fe at another dealership that morning and was shocked to hear that there was a "market" mark-up of $10k. I was gobsmacked to hear that this $33K vehicle was now being sold for over $40K simply because of "limited stock". So, as you can imagine, we went into South Bay with a bit of hesitancy and irritation.
We asked JC if there was a "markup" at South Bay and he responded with a resounding "NO, we don't do that here". So, even though the Santa Fe wasn't available, JC wanted to show us other options. After a test drive and comparisons to other GV70's and GV80's. We ended up falling in love with the 2022 GV70. The car is immaculate inside and out. Plus, one can't argue that the warranty is out of this world! Overall, JC and the Genesis GV70 were well worth our trip to Hyundai of South Bay.
The car was delivered in pristine fashion with my requested blue bow. Overall, I couldn't have asked for a better Christmas present both car and experience. JC is the guy to go to if you're in the marker for a car, no matter what vehicle you've done your research on. Just swing by the dealership and give a few cars a spin but make sure to ask for JC. It was worth it for us.

JL
gravatar
Justin L.
Sun Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customerVerified Customer
10
Category: Sales
Great service
Good people

JL
gravatar
Jongchil L.
Fullerton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Sales
Great service
There a lot of options that came with my car. It helps that there is Korean language available for easy access to features. The associate was kind and explained everything in detail.

Displaying Review 1 - 15 of 119 in total
Businesses Near You
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(226 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(214 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(615 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(233 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(103 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.