Hello Brad,
Thank you for taking the time to let us know how we and Christian did during your purchasing process of your G70. It is great to hear that working with Christian was a great experience. He is one of our most knowledgeable Genesis specialists. I also wanted to let you know that we are currently building our new Genesis location and it will be located on PCH next to the Jaguar and Mercedes dealerships. This will address all the issues you had with our current facility. We will also be remodeling the Hyundai location as well this year.
Anytime I receive a low score alert, I always like to reach out to see what happend. If you feel Christian did enough to earn a passing score which is 5 out of 5, he would greatly appreciate it. Let me know if there is anything I can do at this point to help Christian earn a 5 out of 5 rating.
Best Regards,
Steven Suh
Sales Manager
Genesis of South Bay
Hello Mindy,
I just spoke to James and he said that you made a mistake on the survey and asked me to resend the survey email.
Best Regards,
Steven Suh
Sales Manager
Genesis of South Bay