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Genesis Of Stamford

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(36 Reviews)
64
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
7
Total ReScores
5.0
ReScore Average
64
Net Promoter Score ®

Business Details

Contact
(203) 326-5740
No Business Hours Provided

Business Hours

* No Time Zone Provided
85 Magee Avenue Stamford, CT 06902
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(36 Reviews)

RS
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ROBIN S.
Stamford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2023
verified customerVerified Customer
10
Category: Sales
Great car and experience
Great looking car GS70 as are all Genesis cars. Great sales experience. Keep ip the terrific job. Thank you

VP
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VINCENT P.
Greenwich, CT
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2023
verified customerVerified Customer
10
Category: Sales
Awesome Vehicle Experience
Mario M and the rest of the sales team were excellent. He was knowledgeable and a pleasure to work with

BE
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BRYAN E.
Albany, NY
2023 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2023
verified customerVerified Customer
10
Category: Sales
Get your next Genesis from Trevor
Trevor made this the easiest most convenient car purchase I ever had, he treated me like a high class customer even though I'm a down to earth regular guy. He respected my time and money, I got a great deal in the least amount of time spent in a dealership from first seeing the GV80 to driving off. I highly recommend going to buy your next Genesis from Trevor!

GC
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GEORGE C.
Greenwich, CT
2023 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2023
verified customerVerified Customer
10
Category: Sales
Excellent! the people are great and very professional
Excellent buying experience. Thank. you

DK
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David K.
Jewett City, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2022
0
Category: Sales
Terrible Experience - Berated By An Employee, General Management Doesn’t Care
My experience with Genesis of Stamford has been extremely disappointing since day one. The customer service that I received before buying the car was lackluster. The dealership constantly screened my calls. The purchase experience was very unorganized. Management also seems to not care if the car is detailed prior to delivery, if their employees verbally berate you, if your registration is correct, or even attempt to prioritize your negative experience. I would recommend this dealership if you enjoy mismanagement, poor communication, horrendous customer service and empty promises.

I had an appointment set for a week in advance to purchase a specific vehicle. We drove two hours, had a check in hand and were told that the process would be quick and that we would be in and out. When my wife and I arrived for our appointment the car was nowhere to be found. The car was sitting in the back lot blocked in. When we asked to test drive it seemed to inconvenience our sales associated Trevor Delmore because they would have to move other vehicles out of the way. We were constantly asked to give 5/5 stars on Trevor’s review. Even though we had an appointment and arrived early, we were forced to wait in the lobby for 20 minutes past our appointment time until finance was ready to see us following the test drive.

When we finally sat down with the finance manager. We were told to go walk back out into the lot while it was raining and check the mileage on the car for the finance manger. After the purchase we were moved again to another area. We were told that since I had an out of state license that I would not be able to drive my car home same day due to issues with the DMV. However, I was assured that we would receive updates on the car and that the vehicle would be delivered to us as soon as the registration processed.

I received no communication surrounding the status of my car on Wednesday night or Thursday morning. When I tried to call the sales associate Trevor Delmore, he answered and said “you will just have to wait, I am busy”. I called back to the dealership and my calls were screened. When I finally got ahold of Trevor, I expressed my frustrations and he constantly was trying to talk over me and raise his voice. Trevor had no idea that the car was supposed to be delivered. He told me that the registration processed and I can come drive another 2 hours there to pick up the car. I asked to speak with a manager to sort this out. He was irate at this point and hung up on me. I received a call 2 minutes later and Trevor had pocket dialed me. I could audibly hear him complaining about my wife and I, calling me names and disrespecting me. He realized that the phone was on after awhile and ended the call. I have not received any apology or correspondence from Trevor following that outburst.

After the car was delivered I noticed that it was not detailed. There was visible debris all over in the glove box, and center console as if those areas were completely missed. There is also a missing chunk of paint on the left front bumper that was not repaired when they “fixed” the other areas that has missing paint.

I expressed my frustrations to Yousif (General Manager) verbally and also in email format. He told me that he needed to discuss this with another manager and that he would get back to me the next day. It has now been 2 weeks and Yousif has continued to delay meeting with me following my negative experience.

Management obviously does not care how their employees treat customers. I have given this dealership multiple chances to rectify this situation but they refuse. I was told by Yousif that every negative review is a “missed opportunity to make things right”. I have tried many times to give this dealership a chance to work things out. But my experience must not be important because they have already been paid. The attempts at “making it right” have fallen between the cracks. I do not at all feel like a valued customer by Genesis of Stamford even after all of the issues.

WW
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William W.
Stamford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Sales
My Bentley Alias
An Amazing sedan given car dealers obsession with SUV's and after 33 years as a Lexus customer have found a refreshing new Hyundai step up as Lexus was 33 years ago, Bravo.
SCOTT V. from Genesis Of Stamford responded on 01/10/2022 02:28 PM

Thank you for the 5 stars!


WA
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walter a.
Stamford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
10
Category: Sales
Thank you Trevor
Your advice and the nice or beautiful Genesis G 70 that I bought is a excellent car plus your excellent service make things go easy , Now my wife want another same jajajaja serious , she drove the Genesis and said I want sell my MB GLA 250 to get another same like your car , well my friend thank you for get a dream come true , I feel much better than the c300 MB , well maybe go soon to visit you again .
Thanks also for your team who help us , and have nice days and holidays!!
SCOTT V. from Genesis Of Stamford responded on 11/18/2021 12:36 PM

Thank you for 5 stars!


RS
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Raquel S.
Mount Vernon, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Category: Sales
Amazing experience
This is the fourth Genisis I have purchased and this was the absolute best experience I’ve had . I was in and out everyone was very professional.
SCOTT V. from Genesis Of Stamford responded on 10/23/2021 06:04 AM

Thank you for the 5 stars!


JO
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Jonathan O.
Plainview, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customerVerified Customer
10
Category: Sales
Very professional and honest
Easiest car purchase so far
SCOTT V. from Genesis Of Stamford responded on 08/30/2021 02:21 PM

Thank you for the service


AP
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Alfred P.
Phoenicia, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customerVerified Customer
Category: Sales
Stamford Genesis Transaction
Working with Trevor Delmore was effective and enjoyable.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/06/2021
Category: Sales
Unacceptable purchase process
I have purchased two other cars this year with very transparent costs. At Genesis of Stamford my experience was exactly the opposite with charges that were not in any way justified. if you buy a car at this dealership, check your invoice very carefully before making final payment
Not Recommended
SCOTT V. from Genesis Of Stamford responded on 08/09/2021 06:22 AM

Thank you for expressing your concerns, we are glad we were able to ensure a proper purchase experience for you.


EM
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Efraim M.
Maywood, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customerVerified Customer
Category: Sales
2021 G80 Genesis
Great customer service!
Recommended
SCOTT V. from Genesis Of Stamford responded on 08/09/2021 06:22 AM

Thank you for the 5 stars!


JS
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Jeff S.
Shawnee Mission, KS
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Resolved
Issues with out of state sales tax and registration were resolved
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2021
Nightmare
Bought a brand new GV80 here from out of state, it has been a nightmare. Took over 3 months to get the registration through, as they tried to handle registration in my home state, having no clue how to do it. My repeated requests to deliver the paperwork to myself so I could handle my own registration were ignored and blown off. Now the registration is finally done and the sales tax due to my home state, I’ve been requesting for 3 weeks that the sales tax be delivered to no avail. Now my requests for further updates are being completely ignored.
Not Recommended
SCOTT V. from Genesis Of Stamford responded on 06/23/2021 04:11 PM

Thank you for your feed back. We're hard at work to correct the issue


SF
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Stephen F.
Stamford, CT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
verified customerVerified Customer
Category: Sales
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2021
Category: Sales
I had a problem but they corrected it. I give them a five star
Handled my problem Five stars
Recommended
SCOTT V. from Genesis Of Stamford responded on 05/28/2021 03:05 PM

Thank you for your feed back, i am glad we were able to resolve everything via phone call and ensure a proper genesis experience


MT
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Msugh T.
Arlington, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021
verified customerVerified Customer
Category: Sales
My vehicle look out solved!
Overall I’m happy as I had searched for the GV80 prestige 3.5 and despite the distance from my location, worked successfully for the management, finance and logistics to get delivery of vehicle safely. Truly happy!
Recommended
SCOTT V. from Genesis Of Stamford responded on 03/31/2021 12:44 PM

Thannk you for completing the survey !


FZ
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Franklin Z.
Mount Kisco, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customerVerified Customer
Category: Sales
Recommendation for future improvement
Genesis needs a dealership in Westchester County, NY. The Stamford location is not very convenient for those of us living in Westchester. The dealership does not meet the standards of a luxury car dealership. This is NOT a criticism, but the facilities cannot compare to peer local dealerships at Lexus, Audi, or Genesis, etc. The staff and overall experience was excellent, but needs an upgrade to compete. My previous experience with the service department was superb.
Recommended
SCOTT V. from Genesis Of Stamford responded on 03/05/2021 07:22 AM

Thank you for taking the time on completing your survey out! 


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