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SureCritic / Genesis Of Weatherford
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Genesis Of Weatherford

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(28 Reviews)
44
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Score Details

5 stars
88%
4 stars
2%
3 stars
4%
2 stars
3%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
4.0
ReScore™ Average
44
Net Promoter Score ®

Business Details

Categories
Contact
(817) 596-5000
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 2:00 PM
Sun
closed
* No Time Zone Provided
3403 Ft Worth Highway Weatherford, TX 76087
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(28 Reviews)
Write a Review
Recent Reviews
Laura F.
Fort Worth, TX
2021 Genesis Gv80
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2022
5
Category: Service
Genesis GV80
The service was good and the people were friendly but the dealerships needs to be updated
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 01/26/2022 06:19 AM

Thank you or your business .    

So sorry about the issues last week we have been have a few heater issues since the cold weather hit. 
For the good news we are in the process of getting ready for our building remodel.

Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 01/27/2022 06:01 AM

Thank you for taking the time to talk with us.  .

Have a good day . 

RM
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Ronald M.
Fort Worth, TX
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
verified customerVerified Customer
10
Category: Service
Great
Great
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 01/21/2022 05:59 AM

Thank you for your business . 

Verified Customer
Weatherford, TX
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
9
Category: Service
Good service
The dealership gave great service.
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 01/06/2022 05:38 AM

Thank you for your business .

JV
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Jorge V.
Fort Worth, TX
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Service
Great Service!
Jason always calls to ensure all is ok with my experience (so far great.). The vallet drivers are very professional and maintain communication promptly. It’s cool that they leave a car for you to use while it’s been maintained.
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 01/06/2022 05:37 AM

Thank you for your business . 

JR
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Jerry R.
Fort Worth, TX
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
verified customerVerified Customer
10
Category: Service
Excellent maintenance and valet service.
Scheduled service performed in a timely manner. Valet driver picked-up and returned my vehicle as scheduled. Service adviser keep me appraised of status and followed-up the next day.
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 11/16/2021 07:22 AM

Thank you for your business and the great review. 

Verified Customer
Northlake, TX
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customerVerified Customer
10
Category: Service
Quick friendly service
Came in for brake pads, front end alignment, new tires, and found out that rotors were warped and covered by warranty! What a pleasant surprise
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 11/12/2021 10:05 AM

Thank you for your business and the great review. 

DF
gravatar
Dale F.
Mansfield, TX
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
10
Category: Service
Great
See survey
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 11/04/2021 02:52 PM

Thank you for your business .

We are here for all your car care needs. 

AH
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Amanda H.
Fort Worth, TX
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/01/2021
verified customerVerified Customer
0
Category: Service
Horrible service
Called the service department about moonroof that wasn’t fixed on vist for service called advise issue still happening said be about 2 months till they could look at the car again It should’ve been fixed the first time
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 11/03/2021 07:05 AM

Thank you for your business. 

I do apologize about the issue you had during your visit . 

Verified Customer
Aledo, TX
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customerVerified Customer
10
Category: Service
Outstanding service!
My experience at Genesis of Weatherford has been fantastic! I would highly recommend on all levels!
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 10/29/2021 06:03 AM

Thank you for the great review.

We are here for all your car care needs .   Have a good weekend . 

Verified Customer
Mansfield, TX
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
verified customerVerified Customer
10
Category: Service
G80 chrome accent strip
Had to replace a piece of faux chrome as it tarnished and could not be cleaned. Hope this does not happen on other areas.
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 10/11/2021 07:41 AM

Thank you for your business and the review.

Please let us know if you have any other issues. 

GP
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Glenn P.
Mansfield, TX
2020 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/25/2021
verified customerVerified Customer
7
Category: Service
Genesis Service
Overall ok but improvement in communication is recommended. Issue has been addressed in a satisfactory manner.
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 09/25/2021 10:19 AM

Thank you for your business  and the honest review , it helps use get better. 

 I will give  you a call on Monday . 

Verified Customer
Southlake, TX
2022 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2021
verified customerVerified Customer
0
Category: Service
New Management
New Management is very poor. 10 year customer. This place used to be the best.
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 09/20/2021 01:54 PM

Thank you for your business.  

I do apologize that some of the  changes we made here had a negtive effect on your business with us. 

Verified Customer
Wichita Falls, TX
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
verified customerVerified Customer
10
Category: Service
Friendly place to shop
Easy to shop
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 08/25/2021 02:26 PM

Thank you for your business . 

PP
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Paul P.
Fort Worth, TX
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
verified customerVerified Customer
10
Category: Service
Greeat
Ask for Blake Roe. He really helped me solve a problem when others did not. I am an actual customer.
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 08/25/2021 02:23 PM

Thank you for your business.  

JF
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John F.
Fort Worth, TX
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
verified customerVerified Customer
Category: Service
Excellent service
Outstanding customer service
Recommended
Dewayne D., Parts and Service Director from Genesis Of Weatherford responded on 08/09/2021 07:58 AM

Thank you for your business 

We are here for all your car care needs. 

Displaying Review 1 - 15 of 28 in total
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