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Genesis Of West Houston

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(16 Reviews)
0
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
4.5
ReScore Average
0
Net Promoter Score ®

Business Details

Contact
(281) 664-6260
No Business Hours Provided

Business Hours

* No Time Zone Provided
17007 Katy Freeway Houston, TX 77094
Sales Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(16 Reviews)

MC
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Manny C.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2024
0
Category: Sales
No dealership service support
Think again if you plan on purchasing a Genesis from Genesis of West Houston. I bought a new Genesis G90 from this dealership, and they offered me a tire and wheel warranty package. I accepted, thinking it was a Genesis-backed warranty, but it was a third-party warranty company, Apex Protection Plan. Recently, when it came time, legitimately, the warranty should have replaced two unrepairable wheels after I ran over a large metal object on the freeway, but they refused to do it. I called Genesis of West Houston manager Demarco Guillory and asked him to support me and help me recover payment for my wheels. Demarco refused and told me I was responsible for working directly with this third-party warranty company, even though I purchased the tire and wheel warranty from Genesis of West Houston. I still have not received a $1,600.00 payment for the two wheels legitimately damaged and required replacement.
To make matters worse, this damage to my wheels occurred while I was on vacation, and the car ended up in Boerne, Texas, more than 200 miles from my hometown of Houston. As the Tire and Wheel warranty company requested, a wheel repair company representative went to the Boerne, Texas, Genesis dealership and confirmed that the wheels could not be repaired.
Genesis does not back the warranties West Houston Genesis offers. They are from a third-party company. Their contract reads that if the wheels are not repairable, they will pay for their replacement, which they refused to do. I recommend you ensure that any warranty you purchase from West Houston Genesis is backed by Genesis and not by a third-party vendor. I have owned Mercedes-Benz cars for the last 47 years and received excellent service from them. If I had known that Genesis Of West Houston G90 would provide such lousy service, I would never have bought a Genesis from them. Now, I need to look for another Genesis dealership that will provide me with good service for my Genesis. I worked with two salespeople when purchasing my Genesis from Genesis Of West Houston. Within two weeks of buying the Genesis. I found out that the two salesmen I dealt with had been terminated. I was never told that and never assigned another salesman. Wish me Luck!

MC
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Matthew C.
Tomball, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/31/2022
0
Category: Sales
Stay Away from This Place
Avoid this place at all costs. 20% market adjustment pricing ($11,000+ on GV80) on top of their $2k dealer package - on what is, essentially, just another mass produced vehicle.

Salesman like Mark Murski will lie and try to spout off nonsense like "you know, vehicles are appreciating in value".

For a 'luxury' brand - this dealership has the polish of a 90s Buick establishment. If you want honest & transparent numbers, good communication, and a vehicle at MSRP go to Southwest Genesis of Houston (and their dealer package is only $1.5K).

MC
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Matthew C.
Tomball, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2022
0
Category: Sales
Hot Mess - Totally Awful
Avoid this place at all costs. 20% market adjustment pricing ($11,000+ on GV80) on top of their $2k dealer package - on what is, essentially, just another mass produced vehicle.

Salesman like Mark Murski will lie and try to spout off nonsense like "you know, vehicles are appreciating in value".

For a 'luxury' brand - this dealership has the polish of a 90s Buick establishment. If you want honest & transparent numbers, good communication, and a vehicle at MSRP go to Southwest Genesis of Houston (and their dealer package is only $1.5K).

NT
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Neethu T.
Richmond, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
verified customerVerified Customer
10
Category: Sales
Thank you Genesis West Houston
I love the Genesis GV80. I love Hyundai Katy hub, there service was excellent.

KH
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Karen H.
Carville, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2021
verified customerVerified Customer
Category: Sales
Vehicle purchase
Having a $10,000 markup should be illegal!
Not Recommended

WE
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Wyatt E.
Frisco, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customerVerified Customer
Category: Sales
Salesmen did his job, management and finance are awful
My salesmen was great, but finance Mark McKee and sales manager are everything wrong with buying a car
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/24/2021
Category: Sales
Finance and Sales Manager are as slimy as they come
Very disappointing , nothing Genesis wants to stand for is reflected at this dealership
Not Recommended
AVIKASH R. from Genesis Of West Houston responded on 04/27/2021 12:41 PM

thank you


DG
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Dadra G.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
verified customerVerified Customer
Category: Sales
Friendly And Knowledgeable Service
I loved that the salesman knew a lot about the vehicle. And he was informative and attentive.
Recommended

TA
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Thomas A.
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
verified customerVerified Customer
Category: Sales
Easy to do business with
Fair and rasy
Recommended

HS
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Henry S.
Fulshear, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2020
verified customerVerified Customer
Category: Sales
facility and less than great overall experience
see answer regarding facility
The only reason I will answer yes below is I would refer them to the top people I've known for 10 years and know them to be good, honest people who will take care of them
Recommended

SJ
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Sandra J.
Richmond, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
verified customerVerified Customer
Category: Sales
Sales Manager and Salesman
I was referred to Avi Redi of Genesis of West Houston with a high recommendation that he would help me obtain a G70 that I was looking for. Other Genesis Dealerships were not very workable, nor interested in my purchase. Avi and Dewayne Weddles were exceptional in their help to bring my specific requests to fruition and making me happy in the lease of a G70. I am very sure I will enjoy my G70 and my association with Genesis of West Houston. I will be more than happy to refer other individuals to them. They have portrayed an exceptional quality of customer service, which is lacking in other Dealerships.
Recommended

FP
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Francisco P.
Mission, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
verified customerVerified Customer
Category: Sales
Best buying experience
Dewayne Weddles was extremely courteous and helpful throughout the buying process. The entire process was handled over the phone as I was unable to travel to Houston. Dewayne was able to get me the exact car I wanted, 2020 G90, and was extremely helpful in getting it delivered to me via transport truck. Thank you Dewayne for making my new car buying experience great.
Recommended

WR
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William R.
Missouri City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
verified customerVerified Customer
Category: Sales
Leonard Moore Review
The service given by representative Leonard Moore was exemplary and I was well taken care of. I have recommended some of my friends to come to Hub Hyundai as well, and to be sure to ask for Leonard Moore!
Recommended

NO
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Neale O.
Benton, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
verified customerVerified Customer
Category: Sales
Time
Short and sweet. I was in a hurry.
Recommended

SH
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Steve H.
Richmond, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
verified customerVerified Customer
Category: Sales
Great Dealership
The service department, headed by Gordon is the best dealership department I have ever dealt with. Highly recommend Mark Campise in sales with any of your purchasing questions.
Recommended

HB
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Harry B.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
verified customerVerified Customer
Category: Sales
Genesis G70
Al Fard was very professional in accomplishing the transaction
Recommended

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